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Solutions Engineer III
DKBinnovativeCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in designing and implementing LAN/WAN, server infrastructure, and cloud services, with a strong focus on client communication and project collaboration. Proficient in managing IT migrations and providing tier 3 technical support while ensuring documentation and process improvements.
Highest-signal resume keywords
LAN/WAN Infrastructure DesignCloud Services ImplementationTier 3 Technical SupportIT Migration ManagementVMware and Hyper-V Virtualization
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Design and implement LAN/WAN, server infrastructure, cloud services, and related peripherals
- Provide tier 3 technical support to clients and internal support team members
- Perform major IT migrations, including office moves, data center, ISP, and on-premises-to-cloud/Azure migrations
- Travel to client sites to provide onsite service and support, primarily within the DFW area
- Work with the vCIO and Design Desk to develop technology solutions aligned with client business objectives
- Participate in the on-call support rotation
- Onboard clients and accurately document client systems
- Provide pre-sales design and support to internal team members
- Improve internal professional services processes in response to industry changes
- Document internal processes and procedures, including network diagrams, technical documentation, and checklists
- Communicate with clients, manage expectations, and support project coordinators/managers
- Manage and transport products and inventory for assigned projects
- Attend and conduct internal and client meetings
- Consult with users to determine hardware, software, and system functional specifications
- Collaborate with project managers and the Design Desk team on system specifications
- Design, develop, document, analyze, create, test, and modify computer systems, operating systems, and programs
Requirements
What you’ll need- Senior-level experience designing and implementing LAN/WAN, server, and cloud services technology
- Ability to travel to the office in DFW/Frisco, Texas
- Ability to travel to client sites for onsite service and support as necessary
- Ability to communicate effectively across all levels of a corporate structure
- Experience with LAN/WAN infrastructure, routers, firewalls, switches, and VPN
- Experience with VMware and Hyper-V virtualization
- Experience with physical and virtual host server hardware
- Experience with Windows Server and Active Directory
- Experience with RDS/Remote App and Citrix
- Experience with SQL Server
- Experience with VoIP and PBX-based telecom
- Experience with SAN, NAS, tiered/cloud storage, enterprise backup, and disaster recovery solutions
- Experience with Azure and Office 365 cloud services
- Experience with on-premises and Office 365 email services
- Experience with wireless access technologies, security and compliance technologies, desktop and mobile device technology, and application software
- Experience performing major IT migrations, including office moves, data centers, ISP migrations, and on-premises-to-cloud/Azure migrations
- Experience with systems analysis techniques and procedures
- Experience designing, developing, documenting, analyzing, creating, testing, or modifying computer systems, operating systems, or programs
- Ability to collaborate with project managers, the Design Desk, vCIOs, clients, and internal support teams
- Ability to create network diagrams, technical process documentation, and checklists
- Ability to manage and transport products and inventory for assigned projects
- Industry product knowledge maintained through training and certification programs
Benefits
Comp & perks- Training and certification programs
- On-call support rotation participation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
LAN/WAN InfrastructureCloud ServicesWindows ServerActive DirectorySQL ServerVoIP and PBXAzureOffice 365Systems AnalysisNetwork Diagrams
Soft Skills
Effective CommunicationCollaborationClient ManagementExpectation ManagementProcess Improvement
Tools & Technologies
VMwareHyper-VRDS/Remote AppCitrixSANNASDisaster Recovery SolutionsWireless Access TechnologiesTechnical DocumentationInventory Management
Industry Keywords
IT MigrationsData CenterISP MigrationsOn-Premises-to-CloudTechnical SupportProfessional ServicesClient OnboardingProject CoordinationTechnical Process DocumentationIndustry Product Knowledge