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Operational Key Account Manager
DSV - Global Transport and LogisticsPosted 10/20/2026full-timeVan Buren Township • Michigan • United StatesMid-LevelSenior💰 $82,740 - $103,425 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in key account management within the transportation and logistics industry, focusing on client relationship building, operational oversight, and strategic account planning. Proficient in utilizing transportation management systems and customer relationship management software to optimize service delivery and enhance client satisfaction.
Highest-signal resume keywords
Key Account ManagementTransportation Management Systems (TMS)Customer Relationship Management (CRM)Supply Chain ManagementLogistics Solutions Development
About the role
Key responsibilities & impact- Manage and grow key accounts
- Act as the primary contact for key accounts defined by branch and regional management
- Build relationships throughout customer organizations and grow share of wallet across DSV’s network and divisions
- Maintain and communicate current rates and submit them to ISSC for auto-rating purposes
- Provide market insights to clients
- Create, maintain, and update SOPs
- Lead client onboarding and implementation
- Travel as necessary
- Oversee day-to-day operational activities and identify risks, pain points, and service gaps
- Lead collaboration across internal stakeholders involved with clients
- Respond to spot quote requests and identify upselling opportunities
- Ensure data quality KPIs, timeliness, billing days, and acceptable AR ratings are achieved and maintained
- Monitor and act on customer and DSV performance against committed volumes and SLA KPIs
- Ensure client reporting requirements are met
- Conduct client business reviews and follow up on action items
- Support contract and rate negotiations
- Identify opportunities and structure deal teams to execute them
- Develop account plans addressing satisfaction, threats, and development opportunities
- Create and deploy bespoke logistics solutions
- Determine the need and feasibility of EDI and other technology solutions supporting eBooking
- Analyze volumes and workflows to optimize productivity and uncover client cost savings
- Manage rate optimization and yield management
- May oversee other account managers or support staff
Requirements
What you’ll need- Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
- 5+ years of experience in key account management in the transportation and logistics industry is preferred
- Experience with supply chain management, transportation, warehousing, and distribution
- Strong communication and interpersonal skills
- Excellent problem-solving and decision-making skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Knowledge of transportation and logistics industry trends and best practices
- Proficient in Microsoft Office Suite and other relevant software
- Fluent in English (written and spoken)
- Experience with international logistics and customs regulations is preferred
- Experience with sales and business development is preferred
- Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred
- Master's degree in business, logistics, supply chain management, or a related field is preferred
Benefits
Comp & perks- At-will employment
- Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
- Equal employment opportunity protections
- Special assistance or accommodation available during the application process
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Key Account ManagementSupply Chain ManagementTransportation ManagementWarehousingDistributionRate OptimizationYield ManagementMarket Insights AnalysisClient ReportingContract Negotiation
Soft Skills
Strong Communication SkillsInterpersonal SkillsProblem-Solving SkillsDecision-Making SkillsOrganizational Skills
Tools & Technologies
Microsoft Office SuiteTransportation Management Systems (TMS)Customer Relationship Management (CRM) Software
Industry Keywords
Transportation Industry TrendsLogistics Best PracticesInternational LogisticsCustoms RegulationsClient Onboarding