DSV - Global Transport and Logistics

Manager

• Drive og udvikle relationer til større nationale og internationale kunder
• Udarbejde tilbud, håndtere tenders og deltage i kontraktforhandlinger
• Implementere nye transport- og logistikløsninger hos eksisterende kunder
• Identificere og gennemføre optimeringsinitiativer på tværs af forsyningskæden
• Sikre opfølgning på KPI'er og leverancekvalitet
• Håndtere afvigelser og drive problemløsning på tværs af transportkæden
• Bidrage til solution design og udvikling af kundernes supply chain setup
• Samarbejde med DSV’s markedsafdelinger og øvrige divisioner i Danmark og Europa
• Følge kunden fra solution design og implementering til løbende drift og strategisk udvikling af supply chain
• Tage ejerskab, skabe fremdrift og koordinere interne og eksterne stakeholders

Contract Manager

QA Engineer

• Develop, implement, and maintain quality management systems and processes
• Conduct audits and inspections of transportation and logistics operations to identify quality issues
• Create corrective action plans and work with cross-functional teams to implement improvements
• Develop and maintain metrics to track quality performance
• Analyze data and identify trends to improve quality performance
• Collaborate with customers to understand their quality requirements and ensure compliance
• Provide training and support to employees on quality management systems and processes
• Conduct investigations and root cause analyses of quality issues
• Ensure that all regulatory and legal requirements related to quality are met
• May be responsible for supervising quality assurance technicians

Quality Assurance Specialist

Billing Specialist

• Carry out the day-to-day billing process
• Ensure accuracy and completeness of billing data, including rates, charges, and contract terms
• Review billing data and reports to identify discrepancies and support process improvement
• Conduct regular checks to validate billing accuracy and compliance with contractual agreements
• Maintain billing systems and accurate records
• Handle routine billing inquiries from internal and external stakeholders, escalating complex matters as needed
• Communicate billing policies, procedures, and requirements to customers and internal teams
• Investigate and resolve standard billing issues, discrepancies, and disputes
• Collaborate with finance, operations, and global key account managers
• Support efforts to streamline billing processes and reduce errors
• Apply established best practices and standards for billing operations
• Prepare regular billing reports and metrics for management review

Supply Chain

• Process customer orders accurately and on time
• Generate order paperwork and check for special requests and shipping documentation
• Coordinate special and last-minute shipping requests with the operations department
• Prioritize orders according to scheduled pickup times or pier cutoff
• Provide shipping and tracking information
• Respond to customer inquiries about receipts, shipments, and inventory counts
• Report customer feedback and signs of dissatisfaction to management
• Oversee order paperwork and maintain corresponding files
• Maintain the DSV Work Instructions Manual
• Answer phone calls and operate office machines and computers
• Enter and verify data concerning orders, shipments, receipts, and adjustments
• Ensure accuracy of receiving and shipping documents
• Maintain shipping and receiving records
• Assist in resolving discrepancies
• Collect inbound freight documentation and route it to the proper record-keeping unit
• Perform assigned clerical and other duties; provide backup support

Logistics Coordinator

Team Lead

• Coordinate and oversee daily warehouse operational activities under the Operations Supervisor
• Oversee associates handling warehousing, receiving, and shipping activities
• Mentor and train new and existing associates on distribution activities and Standard Operating Procedures
• Assist with forklift operation and certification for associates
• Coordinate unloading inbound shipments, stacking product, picking, and staging outbound shipments
• Verify inbound and outbound paperwork, product counts, doors, and trailers
• Load orders accurately and efficiently
• Process shipping, receiving, and picking functions according to Standard Operating Procedures
• Research shipping and receiving discrepancies
• Communicate with customers by telephone, electronically, or in person
• Prepare accurate activity reports for site management
• Perform quality control checks, including verifying orders, reporting damages or discrepancies, and packaging, labeling, and shrink-wrapping products
• Report inconsistencies and problems to the Operations Supervisor or Operations Manager
• Participate in quality and safety meetings
• Execute safety protocols, maintain warehouse cleanliness, and comply with ISO, OSHA, MSDS, corporate, and site-specific standards
• Direct warehouse work-team operations and assist with productivity and payroll-hour records
• Assist with staffing levels, work schedules, job assignments, and quality procedures
• Participate in department meetings and address product, process, and quality non-conformities
• Operate and inspect forklifts and other material-handling equipment; perform minor maintenance and report equipment problems
• Perform or assist with building, grounds, and equipment maintenance
• Perform clerical and administrative tasks such as answering telephones, scheduling, greeting visitors, filing, and record keeping
• Perform other duties as assigned

General

• Promote a culture of safety throughout the campus by educating and influencing leaders
• Support planning, development, delivery, and evaluation of safety policies, programs, and training
• Ensure compliance with federal and state OSHA rules, regulations, and department policies
• Plan, design, develop, implement, and evaluate occupational safety programs
• Develop and conduct occupational safety training and identify training needs
• Maintain HSE training records and notify managers of training requirements or deficiencies
• Schedule and coordinate employee safety training and ensure completion of mandated training
• Conduct and facilitate monthly safety meetings
• Maintain accident statistics, analyze trends, and propose remedial actions
• Investigate or arrange investigations of accidents and near-misses; prepare reports and recommendations
• Liaise with DSV Corporate Safety and the third-party administrator on workers’ compensation claims
• Manage return-to-work programs with employees, supervisors, Corporate Safety, and the third-party administrator
• Conduct on-site observations, hazard analyses, safety compliance inspections, and written reports
• Monitor compliance with HSE policies and procedures among employees and subcontractors
• Advise management and employees on occupational health and safety issues
• Maintain and order first-aid supplies
• Implement systems to comply with applicable HSE laws and regulations
• Communicate HSE goals, action plans, results, KPI scores, and required data
• Consult with Corporate Safety and local leadership on best-practice policies and procedures
• Communicate changes in HSE legislation and corporate HSE processes
• Represent DSV with OSHA, EPA, DOT, DHS, and other regulatory agencies as needed
• Implement and monitor Emergency Management System procedures, including annual fire evacuation and severe weather drills
• Maintain OSHA recordkeeping, reporting, required programs, and training
• Perform other duties as required

HSE Coordinator

Procurement

• Identify and evaluate potential transportation and logistics service providers
• Negotiate rates, terms, and conditions with suppliers
• Manage contracts and ensure compliance with contractual agreements
• Monitor supplier performance and take corrective action as necessary
• Collaborate with internal stakeholders to identify procurement needs and develop procurement strategies
• Manage procurement data and maintain accurate records
• Provide reports and analysis to management as needed

Procurement Manager

• Manage the importation of goods by air, including customs clearance and delivery to the final destination
• Communicate with airlines, customs agents, and trucking companies to ensure timely delivery of goods
• Track shipments and provide updates to customers as needed
• Prepare and submit required documentation for customs clearance, including commercial invoices, bills of lading, and other relevant paperwork
• Ensure compliance with relevant regulations and laws, including customs regulations and trade laws
• Manage customer relationships and provide exceptional customer service

Freight Forwarder, Government & Defense

Supervisor

• Maintain inventory accuracy, space utilization, continuous improvement, and quality control
• Ensure compliance with company policies, directives, standard operating procedures, and quality standards
• Administer the cycle count program and reconcile discrepancies between physical counts and perpetual records
• Audit error reports, inventory transactions, miscellaneous receipts, and issues; take corrective action
• Analyze and publish monthly and year-to-date cycle count variance data from WMS reports
• Lead physical inventory activities and use the online Inventory Audit Trail for research and corrective action
• Prepare monthly reports on major problems and project or assignment updates
• Audit the warehouse for safety, security, quality, cleanliness, and orderliness
• Communicate with DSV representatives and clients; write corrective/preventive actions, operational reports, counseling memos, and evaluations
• Conduct daily startup meetings, gather associate feedback, coordinate operations with the manager, and address operational issues
• Provide information on labor and equipment needs to meet customer demands
• Develop team leaders, delegate work, oversee shifts, and evaluate inventory staff and subordinates
• Assist with associate relations, training, and cross-training
• Maintain compliance with international, industry, and customer-specific quality standards
• Analyze product/service issues to determine root causes
• Manage and communicate change-control processes
• Coordinate internal and external audits and maintain the internal quality audit system
• Assist with quality-system implementation and monitoring, including ISO 9001:2008 compliance
• Establish, implement, and evaluate quality-management-system metrics
• Support customer service and quality departments with problem solving and improvement opportunities
• Manage customer-driven continual-improvement roadmaps
• Develop and conduct quality-system training
• Oversee document control, controlled-document updates, change notifications, record management, traceability, and trend reporting
• Perform other duties as required or assigned

Inventory and Quality Supervisor

• Coordinate and oversee daily operational activities under the direction of the Operations Supervisor
• Oversee associates involved in warehousing, receiving, and shipping
• Mentor and train new and existing associates on distribution activities and Standard Operating Procedures
• Assist with forklift operation and certification
• Coordinate unloading inbound shipments, stacking products, and picking and staging outbound shipments
• Verify inbound/outbound paperwork and product counts
• Load orders according to appropriate doors and trailers
• Research shipping and receiving discrepancies
• Communicate professionally with customers by telephone, electronically, or in person
• Prepare accurate activity reports for site management
• Perform quality control, including verifying orders, documenting damages or discrepancies, stacking, packaging, shrink wrapping, and labeling products
• Report inconsistencies and problems to the Operations Supervisor or Operations Manager
• Participate in quality and safety meetings
• Execute safety protocols and comply with ISO, OSHA/MSDS, corporate, site-specific, and Standard Operating Procedure requirements
• Maintain warehouse cleanliness, security, and orderly work areas
• Direct warehouse work-team operations and assist with productivity and payroll-hour records
• Assist with staffing levels and work schedules; ensure schedules and job assignments are implemented effectively
• Identify and report non-conformities and provide solutions through designated channels
• Operate and maintain material-handling equipment, including forklifts, reach trucks, pallet jacks, scissor lifts, cherry pickers, and related equipment
• Perform or assist with building, grounds, and equipment maintenance
• Perform clerical and administrative tasks such as answering telephones, scheduling, greeting visitors, filing, and record keeping
• Perform other duties as assigned

Customer Support

• Maintain positive customer relationships and excellent customer service experiences
• Assist customers with inquiries and resolve issues efficiently
• Coordinate with warehouse teams to meet customer needs
• Answer customer queries via phone, email, or the Customer Service Database
• Use physical stock checks and system tools to validate issues, troubleshoot problems, and provide resolutions
• Assist in managing inventory levels, conducting stock checks, and correcting inventory records
• Adhere to safety policies and guidelines in the warehouse
• Develop knowledge of warehouse processes and inventory
• Communicate order status, delivery inquiries, and issue resolution to customers
• Deliver products to customers using designated vehicles as needed
• Communicate with warehouse departments to expedite processes and resolve customer issues

Customer Service Representative, 1st Shift

• Maintain perpetual inventory record integrity and inventory accuracy
• Administer the cycle count program and analyze and resolve discrepancies
• Oversee inventory associates and other department staff
• Implement and monitor space utilization and layout plans
• Implement and maintain an effective product locator system
• Delegate work and responsibilities to subordinates
• Oversee scheduled shifts and evaluate inventory staff performance
• Audit daily error reports and make corrections
• Analyze and publish monthly and year-to-date cycle count variance data from WMS reports
• Validate stock change-in/out transactions against product structures
• Analyze miscellaneous receipts and issues and take corrective action
• Serve as distribution leader for physical inventory
• Research inventory issues using the online Inventory Audit Trail
• Prepare monthly reports on major problems and project updates
• Assist with associate relations and training
• Audit the warehouse for safety, security, and quality compliance
• Communicate with DSV representatives and clients as required
• Write corrective/preventive actions, operational reports, counseling memos, and evaluations
• Conduct daily startup meetings and encourage feedback, teamwork, and associate development
• Coordinate operations with management to complete daily objectives
• Report internal and external operational issues
• Provide management with labor and equipment needs information
• Develop team leaders and ensure associate expectations are met
• Ensure training and development regarding product placement and equipment usage
• Perform other duties and assist management as needed

Supervisor, Inventory Control – Quality Assurance

• Manage the importation of goods by air, including customs clearance and delivery to the final destination
• Communicate with airlines, customs agents, and trucking companies to ensure timely delivery of goods
• Track shipments and provide updates to customers as needed
• Prepare and submit required documentation for customs clearance, including commercial invoices, bills of lading, and other relevant paperwork
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
• Manage relationships with customers and provide exceptional customer service
• Report to the Semiconductor team in Los Angeles while based in Itasca

Freight Forwarder, Air Import, Semiconductor Team

Human Resources

• Provide HR leadership and guidance in partnership with business leaders at sites, branches, or functions
• Implement strategic HR initiatives in talent management, performance management, leadership development, employee engagement, change management, compensation, and benefits
• Execute recruiting strategies for professional, managerial, administrative, clerical, maintenance, and warehouse positions
• Develop transition and change plans and lead communication and engagement activities
• Establish recruitment processes and procedures to attract and retain talent
• Administer employment, employee relations, labor relations, compensation, performance management, benefits, recognition, training, staffing, and workforce communication programs
• Facilitate training and development, including orientation, for management and employees
• Coach and advise managers and employees on problem resolution and day-to-day support
• Maintain and coordinate employee recognition programs
• Conduct exit interviews and analyze data for corrective action and continuous improvement recommendations
• Provide employee relations expertise and ensure legal compliance
• Support local consultation and negotiation with employee bodies
• Promote diversity initiatives
• Generate and analyze internal and external data and reports for business cases and regulatory requirements
• Lead, develop, and coach a team of up to 6 employees
• Perform other assigned duties and work mandatory or voluntary overtime as required

Senior Human Resources

Operator

• Pick, count, stage, and put away product safely and timely
• Perform counting, picking, putaways, staging, and weekly audits
• Stage product in designated areas
• Move projects
• Process credits
• Perform cleaning activities in the work area
• Maintain and ensure a safe working environment
• Complete other assigned duties or tasks

Contract Manager

Quality Assurance Specialist

Billing Specialist

Logistics Coordinator

Team Lead

HSE Coordinator

Procurement Manager

Freight Forwarder, Government & Defense

Inventory and Quality Supervisor

Team Lead

Customer Service Representative, 1st Shift

Supervisor, Inventory Control – Quality Assurance

Freight Forwarder, Air Import, Semiconductor Team

Senior Human Resources

MHE Operator, 3rd Shift