Duke Energy Corporation

Lead Change Management Consultant – Customer Experience, Solutions and Services

Duke Energy Corporation
Posted 10/21/2026full-timeCharlotte • North Carolina • United StatesSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading integrated change strategies for complex projects, with a strong focus on stakeholder engagement, communication, and the ability to adapt methodologies to meet evolving business needs. Proficient in defining success measures and utilizing advanced consulting skills to drive adoption and sustain behavior change.

Highest-signal resume keywords
Change ManagementStakeholder EngagementAI and Digital Change IntegrationAdvanced Consulting SkillsAgile Delivery Tools

About the role

Key responsibilities & impact
  • Define and lead integrated change strategies for a portfolio of complex projects, transformational efforts and multiple initiatives
  • Manage change scope with accountability for readiness, adoption and sustained behavior change
  • Advise leaders and delivery teams on outcomes and people, process, readiness and ways-of-working impacts
  • Integrate change management with project management and influence decisions and mitigation strategies
  • Develop change plans, assessments, roadmaps, stakeholder actions, communications, learning solutions, readiness measures and reinforcement approaches
  • Align workstream plans into a cohesive change roadmap and resolve dependencies and conflicting stakeholder needs
  • Adapt strategies using stakeholder feedback, adoption data, results and changing business needs
  • Serve as the primary change management contact and strategic advisor for sponsors, senior leaders and executive management
  • Coach sponsors and leaders on stakeholder engagement, communication and reinforcement actions
  • Build trusted relationships and strengthen ownership of sustainable change
  • Define success measures, metrics and monitoring to track adoption, readiness and business outcomes
  • Identify risks, resistance and performance gaps and direct adjustments to improve adoption
  • Assess cumulative impacts, timing, interdependencies and audience capacity across the CESS change portfolio
  • Develop recommendations on sequencing, capacity and mitigation and facilitate resolution of competing priorities
  • Advance change capability through practice standards, organizational best practices, practitioner coaching and peer consultation
  • Apply emerging practices to AI, digital and technology-enabled change, including capability, trust and responsible adoption
  • Work approximately three full days per regular workweek onsite at the assigned Duke Energy facility after onboarding, as required by the manager
  • Travel 5–15%

Requirements

What you’ll need
  • Bachelor's degree and a minimum of six (6) years of related work experience
  • Alternatively, a high school diploma/GED and a minimum of ten (10) years of related work experience in lieu of a bachelor's degree and six years of experience
  • Master's degree preferred
  • Minimum of 8 years of related work experience preferred
  • Certified Change Management Professional or Prosci change management certification preferred
  • Experience independently leading change for large-scale, complex initiatives across people, process, technology, readiness and ways of working
  • Experience integrating change across interdependent workstreams and leading AI, digital or technology-enabled change
  • Advanced consulting skills, including facilitation, influencing, negotiation, emotional intelligence, decision-making, cultural awareness and problem solving
  • Ability to advise senior leaders and executive management, coach sponsors, shape decisions, build trusted relationships and gain alignment
  • Strong presentation, written and verbal communication skills
  • Ability to translate complex information into clear, compelling, audience-appropriate narratives and executive-ready materials
  • Proactive, solution-oriented approach; ability to anticipate needs, navigate ambiguity, remove barriers and enable effective decisions
  • Ability to independently manage a portfolio of high-profile priorities and adapt as business needs shift
  • Experience partnering with cross-functional leaders and agile delivery teams
  • Experience integrating change activities into project management, governance, initiative plans, implementation timelines and status routines
  • Experience defining and using adoption, readiness and business outcome measures
  • CESS or customer organization experience
  • Experience with agile delivery tools and business insights platforms, including Jira, Power BI or Power Apps
  • Competency in one or more complementary disciplines, such as project management, agile, innovation, design thinking, customer experience, learning and development, communications or digital transformation
  • Ability to adapt change management methodologies, coach change practitioners and internal teams, and develop organizational best practices
  • Experience providing oversight to contingent workers
  • Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
  • Ability to work within a reasonable commute of the designated Duke Energy facility, not greater than 50 miles one way

Benefits

Comp & perks
  • Competitive pay and benefits
  • Opportunities for growth and development
  • Recognition for your work
  • Hybrid work arrangement
  • Relocation assistance (as applicable) is not provided

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Change Strategy DevelopmentChange Plan CreationAdoption MeasurementProject Management IntegrationRisk IdentificationPerformance Gap AnalysisStakeholder Action PlanningCommunication StrategyLearning Solutions DevelopmentBehavior Change Management
Soft Skills
Emotional IntelligenceNegotiationProblem SolvingInfluencingCultural Awareness
Tools & Technologies
JiraPower BIPower Apps
Certifications & Qualifications
Certified Change Management ProfessionalProsci Change Management Certification
Industry Keywords
Complex InitiativesOrganizational Best PracticesDigital TransformationCustomer ExperienceAgile Delivery