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Duke Energy CorporationCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading change strategies for complex initiatives, with a focus on stakeholder engagement, adoption measurement, and capability building. Proficient in translating change strategies into actionable plans and fostering trusted relationships across functions.
Highest-signal resume keywords
Change ManagementStakeholder EngagementAdoption MeasurementAgile DeliveryAdvanced Consulting Skills
About the role
Key responsibilities & impact- Lead change strategy and delivery for a portfolio of complex, high-priority Customer, Operational Excellence, Technology and Employee initiatives across Customer Experience, Solutions and Services
- Advise leaders and delivery teams on outcomes, impacts, readiness and ways-of-working
- Translate change strategies into actionable plans, assessments, roadmaps, leader and stakeholder actions, communications, learning solutions, readiness measures and reinforcement approaches
- Adapt strategies using stakeholder feedback, adoption data, results and changing business needs
- Advise leaders on sponsorship, role clarity, change risks and decisions
- Lead sponsorship, leader alignment, stakeholder engagement, communications, learning, capability building, readiness, resistance management, adoption measurement and reinforcement
- Build trusted relationships and strengthen leader and team ownership of sustainable change
- Define success measures and track adoption, readiness and progress toward business outcomes
- Identify risks, resistance and performance gaps and direct adjustments
- Assess cumulative impacts, timing, interdependencies and audience capacity across the change portfolio
- Synthesize portfolio risks, tradeoffs and recommendations for prioritization and governance decisions
- Advance change capability by applying practice standards, scaling effective tools and incorporating lessons learned
- Apply emerging practices to AI, digital and technology-enabled change, including capability, trust and responsible adoption
Requirements
What you’ll need- Bachelor’s degree and a minimum of four (4) years of related work experience
- In lieu of a bachelor’s degree and four (4) years of related work experience, a high school diploma/GED and a minimum of eight (8) years of related work experience
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
- Experience leading change for large-scale, complex initiatives across people, process, technology, readiness and ways of working, including AI, digital or technology-enabled change
- Advanced consulting skills, including facilitation, influencing, negotiation, emotional intelligence, decision-making, cultural awareness and problem solving
- Ability to advise senior leaders, shape decisions, build trusted relationships and gain alignment across functions and levels
- Strong presentation, written and verbal communication skills
- Ability to translate complex information into clear, compelling, audience-appropriate narratives and executive-ready materials
- Proactive, solution-oriented approach with ability to anticipate needs, navigate ambiguity, remove barriers and enable effective decisions
- Ability to independently manage a portfolio of high-profile priorities and deliver polished, accurate work in a fast-paced environment
- Experience partnering with cross-functional leaders and agile delivery teams
- Experience defining and using adoption, readiness and business outcome measures
- CESS or customer organization experience
- Experience with agile delivery tools and business insights platforms, including Jira, Power BI or Power Apps
- Competency in one or more complementary disciplines such as project management, agile, innovation, design thinking, customer experience, learning and development, communications or digital transformation
Benefits
Comp & perks- Friendly work environment
- Opportunities for growth and development
- Recognition for your work
- Competitive pay and benefits
- Hybrid work arrangement
- 5–15% travel
- Relocation assistance as applicable (not provided)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change Strategy DevelopmentPortfolio ManagementRisk AssessmentBusiness Outcome MeasurementProject Management
Soft Skills
Emotional IntelligenceInfluencingNegotiationProblem SolvingCommunication Skills
Tools & Technologies
JiraPower BIPower AppsAgile Delivery Tools
Certifications & Qualifications
CESS
Industry Keywords
Customer ExperienceDigital TransformationLearning and DevelopmentDesign ThinkingOperational Excellence