Etsy

Innovation Operations Manager, Account Integrity & Security

Etsy
Posted 10/21/2026full-timeBrooklyn • New York • United StatesMid-LevelSenior💰 $129,000 - $175,000 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud prevention and risk management, with a strong focus on leading cross-functional investigations and translating findings into actionable strategies. Proficient in data analysis and visualization to inform decision-making and enhance fraud controls.

Highest-signal resume keywords
Fraud PreventionRisk ManagementAdvanced SQLData VisualizationCross-Functional Leadership

Tech Stack

Tools & technologies
SQLTableau

About the role

Key responsibilities & impact
  • Define and drive high-impact investigations addressing evolving fraud threats at scale
  • Identify important business risks and shape investigative approaches
  • Lead cross-functional investigations from problem definition through remediation
  • Analyze complex casework, fraud trends, operational signals, and data to identify patterns and quantify impact
  • Develop evidence-backed recommendations for fraud controls, tooling, workflows, model strategy, and risk mitigation
  • Partner with Product, Engineering, Analytics, Data Science, Design, Legal, Support, and other stakeholders
  • Influence ML strategy through feature engineering, labeling strategies, evaluation criteria, and experiment design
  • Translate investigation findings into tooling and process requirements and drive delivery
  • Co-lead fraud risk assessments for new and evolving products
  • Communicate complex technical issues to technical and non-technical audiences
  • Draft investigation briefs, lead readouts, and align stakeholders on goals, trade-offs, progress, and outcomes
  • Represent Fraud Operations in working groups, incidents, and roadmap discussions
  • Create playbooks, runbooks, documentation, and training
  • Identify systemic issues and propose durable fixes
  • Mentor investigators and informally lead pods or project workstreams without direct reports

Requirements

What you’ll need
  • 5+ years of experience in fraud prevention, risk management, or Trust & Safety investigations within e-commerce, marketplace, payments, or fintech environments
  • Proven ability to lead complex, cross-functional investigations spanning multiple fraud surfaces and stakeholder groups
  • Advanced SQL and data visualization skills, such as Looker or Tableau
  • Experience analyzing large, complex datasets to identify insights and quantify impact
  • Strong analytical and critical-thinking skills
  • Track record of translating investigation findings into scalable roadmap, policy, or tooling improvements
  • Demonstrated initiative and ownership in ambiguous environments
  • Ability to anticipate dependencies and trade-offs and develop clear, actionable plans

Benefits

Comp & perks
  • Equity package
  • Annual performance bonus
  • Competitive benefits supporting employees and their families
  • Hybrid work with office attendance once or twice per week depending on proximity
  • Occasional travel to the Brooklyn office for remote candidates outside commuting distance
  • Visa sponsorship support may be available for certain roles and skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Fraud InvestigationsData AnalysisCritical ThinkingPattern RecognitionEvidence-Based Recommendations
Soft Skills
CommunicationMentoringInitiativeOwnershipCollaboration
Tools & Technologies
LookerTableau
Industry Keywords
E-CommerceMarketplacePaymentsFintechFraud Trends