Customer Support

• Provide dedicated on-site support and act as the technical first point of contact for wavespace meetings and events
• Assist with local on-site and off-site support for firm-sponsored wavespace functions and meetings
• Deploy, install, configure, and test hardware and software for end users
• Provision and de-provision hardware and software for the wavespace support team
• Coordinate repairs and software reinstallation for end-user, lab, and wavespace-specific technologies
• Support Miro, Slido, Co Create, Bluejeans, Webex, Microsoft Teams, and Zoom
• Support AV systems including video walls, touch screens, projectors, video matrix switching, cameras, Dante, BiAmp, BrightSign, Mersive Solstice, Sonos, and lighting systems
• Support AV software including Ventuz, Light Key, AppSpace, Crestron, QSYS, Gitbash, OSC Designer, and Chauvet lighting
• Support MS HoloLens, Meta Quest headsets, and 3D printers
• Support Windows 11 and Apple Mac OS at an intermediate level
• Utilize NAS capabilities and secure storage
• Interpret specialized network configurations and analyze network issues
• Maintain on-site event servers and kiosk-mode systems
• Communicate with and manage vendor relationships
• Track and resolve incidents and service requests in ServiceNow; identify technical problem trends
• Provide after-hours service for escalated issues
• Maintain knowledge of EY Technology services and resolve end-user technology issues
• Maintain relationships with Regional and Team Leads and the Global Event Enablement team

AV Technology Support Specialist

• Act as dedicated on-site support specialist and technical first point of contact for wavespace meetings and events in the geographic area
• Provide local on-site and off-site support for firm-sponsored wavespace functions and meetings
• Deploy, install, configure, and test hardware and software for end users
• Provision and de-provision hardware and software for the wavespace support team
• Repair end-user and lab hardware and reinstall software to resolve incidents
• Maintain wavespace technologies including MS Surface Hubs, iPads, Microsoft Surface Studios, digital signal processors, microphone systems, wireless presentation systems, and Microsoft Teams Rooms
• Support applications including Miro, Slido, Co Create, BlueJeans, Webex, Microsoft Teams, and Zoom
• Support AV components including video walls, digital touch screens, HD projectors, video matrix switching, cameras, Dante, BiAmp, BrightSign, Mersive Solstice, Sonos, and lighting systems
• Support AV software including Ventuz, Light Key, AppSpace, Crestron, Q-SYS, Gitbash, OSC Designer, and Chauvet lighting
• Support lab hardware including MS HoloLens/Meta Quest headsets and 3D printers
• Support Windows 11 and Apple macOS systems
• Utilize NAS capabilities and secure storage
• Interpret specialized network configurations and analyze network issues
• Maintain on-site event servers using Windows and iPad kiosk modes
• Communicate and manage vendor relationships
• Track and resolve incidents and service requests in ServiceNow; identify trends to prevent recurrence
• Provide after-hours service for escalated issues
• Maintain understanding of EY Technology services and resolve end-user technology issues
• Report to the Americas EY Technology wavespace Support Lead and work through matrix management

Sales

• Work with client business teams across the lead-to-cash process
• Help clients reimagine sales strategy, sales operations, sales processes, and sales technology
• Deliver complex client engagements to accelerate revenue growth or optimize sales efficiency
• Participate in design and implementation phases of client projects
• Support or lead analyses and work-product development on client-facing teams
• Conduct qualitative and quantitative research, synthesize findings, and formulate recommendations
• Research leading practices for B2C and B2B sales organizations
• Lead client stakeholder interviews to understand business landscapes and identify improvement opportunities
• Document sales processes and enabling technologies
• Prepare materials and facilitate client workshops
• Collaborate with client executives to assess sales strategies, capabilities, processes, and technologies
• Support assessment and implementation of CRM, CPQ, and CLM platforms and tools
• Mentor junior team members
• Stay current on trends in sales operating models, customer experience, sales technologies, and AI
• Counsel and mentor staff consultants through structured on-the-job feedback

Senior Consultant – Studio Sales Transformation

Manager

• Analyse, understand and document client needs from a business perspective
• Work with clients to develop optimal solutions using OT/control systems expertise
• Identify and implement business process redesign and continuous improvements
• Lead Project Scope Study workshops and define business requirements for execution
• Identify integration needs with in-house and third-party systems
• Provide system information to Solution Architects and Technical Teams
• Act as the interface between client teams and technical teams
• Identify digital transformation opportunities and recommend improvements
• Assess value potential of Transmission & Distribution transformation programmes and architect value proposals
• Develop commercialization solutions for power distribution clients
• Provide advisory services to clients
• Support presales, practice development, internal engagement and knowledge management
• Lead delivery of large and medium P&U sector OT/control systems solutions
• Manage teams and lead consultancy assignments

BC Sector-P and U-OT-CS Manager

Application Engineer

• Design, build, and own complex full stack applications and enterprise integrations
• Lead REST/JSON API integrations using OAuth2, JWT, API keys, and other authentication mechanisms
• Lead front-end application design and implementation using Angular, HTML, and TypeScript
• Build secure, scalable integrations with structured error handling, logging, and retry mechanisms
• Design and implement reverse and batch integrations across internal and external systems
• Act as technical authority for integration patterns, data flows, and migration solutions
• Design and develop SQL Server solutions, including complex queries, stored procedures, performance tuning, and indexing
• Perform governed and validated production data fixes with audit controls
• Implement and manage ETL and data pipelines using Azure Data Factory and/or SSIS
• Handle large-scale, high-volume data processing with reconciliation and integrity controls
• Own critical production systems and integrations end to end
• Lead production triage, root-cause analysis, remediation, migration waves, and release cutovers
• Ensure system stability, observability, and operational readiness
• Make technical and delivery decisions independently with minimal guidance
• Collaborate with stakeholders, architects, and delivery teams to translate requirements into technical solutions
• Coordinate multiple teams during migrations and production cutovers
• Mentor and guide engineers on integration patterns, coding standards, and operational best practices

Senior Application Engineer – Dot NET Full Stack, Integrations

QA Automation Engineer

• Engineer, administer, and optimize enterprise automation platforms
• Enable integrations through APIs, connectors, webhooks, and enterprise services
• Manage RBAC, authentication, authorization, and access governance
• Support onboarding of security, operational, and business automation use cases
• Establish platform standards, governance controls, and operational best practices
• Manage upgrades, migrations, releases, and enhancements across the platform lifecycle
• Monitor platform health, performance, and adoption while driving continuous improvements
• Ensure compliance with security, audit, and governance requirements
• Troubleshoot platform, integration, workflow, and access-related issues
• Collaborate with business, technology, security, and vendor teams to deliver automation capabilities

Cross Function Automation Engineer

• Design, build and operate AI agents and automation producing recurring program reporting using Claude and Claude Code integrated with enterprise systems
• Own the AI and automation roadmap, prioritizing work by effort saved and risk reduced
• Guide Technology Assurance, Risk and Policy teams on appropriate AI and agentic AI applications
• Establish safe and consistent AI adoption practices across the function
• Define verification of AI output, including reconciliation and source-data checks on every run
• Set standards for agent scoping, prompt and context engineering, repeatability testing, documentation and sensitive-data handling
• Advise program leadership on AI suitability, conventional alternatives, cost, risk and effort
• Evaluate AI tooling and models and introduce valuable solutions
• Build resilient, supportable automation with error handling, secure credential management, logging, alerting, version control and documentation
• Work with IT and Information Security to secure approvals, connectivity and ongoing support for AI tooling
• Represent the program’s AI and automation position to senior stakeholders and governance forums
• Develop AI engineering capability through reusable components, documented patterns and practical working sessions

AI and Automation Engineering Lead – Associate Director

Executive Assistant

• Execute calendar and meeting management
• Manage travel and expenses
• Prepare agendas and meeting minutes
• Handle reporting and ownership of internal files
• Prepare communications, reports and presentations
• Manage distribution lists
• Own and manage SharePoint
• Perform other administrative and ad-hoc tasks
• Understand and recognize clients’ business needs
• Deliver high-standard support as the first point of contact
• Communicate with other teams to resolve daily challenges

Junior Executive Assistant, Dutch

Communications

• Add all delivered communications data accurately and on time to the Management Information Application (MIA)
• Create metrics reports for communications activities and present function performance in PowerPoint
• Provide operational support for communication dissemination on EY communication channels and SharePoint
• Coordinate setup of leadership emails for delivery via Broadcast Center
• Develop stakeholder toolkits on Modern SharePoint
• Assist with metrics reports for multiple functions using PowerPoint
• Handle logistics and provide operational support for webcasts on Kaltura and MS Teams
• Create, maintain and update distribution lists using One Access
• Submit BMC ticketing system requests for intranet and Broadcast Center updates
• Collaborate with internal teams on multiple projects
• Support EY brand and adhere to EY quality standards, procedures and branding guidelines
• Pursue and share best practices and ensure high-quality deliverables

Communications Support – Supervising Associate

Solutions Engineer

• Assist the Agile Workstream in developing solutions and roadmaps that meet business needs
• Plan, design, and oversee construction of projects and systems
• Lead architecture and delivery for projects under the Lead Architect
• Design new solutions, extensions, and enhancements for the Adobe platform
• Align IT strategy with organizational mission, objectives, capabilities, and processes
• Engage business sponsors to develop and validate solution architectures
• Validate engineering designs against architectural solutions
• Guide and mentor teams on methodologies, processes, best practices, and EY Architecture Frameworks
• Drive architecture governance, logical modelling, tooling, and framework maintenance
• Communicate architecture plans while balancing cost, risk, and quality
• Collaborate with Enterprise Architects, engineering, project management, business analysis, testing, Information Security, and Operations teams
• Architect solutions using data, analytics, and AI-driven capabilities such as customer profiles, personalization, and orchestration
• Enforce architecture governance, compliance, and enterprise standards
• Develop enterprise architecture tool and strategy recommendations
• Build relationships with business, IT, vendors, and analysts
• Educate stakeholders on Solution Architecture purpose and benefits
• Translate complex business requirements into target architectures, models, and plans
• Contribute to global technology standards and file exceptions when required
• Provide thought leadership for the Solution Architecture function
• Direct and guide a virtual Architecture team
• Create solution architectures, reusable assets, and other deliverables
• Manage program solution architecture and mature linkages across Enterprise Architecture frameworks

Solution Architect, Adobe CX Stack

Full-stack Engineer

• Coordinate and manage a team of development resources in SAP Business Technology Platform environments
• Deliver applications end-to-end in collaboration with Project Managers, QA resources, and Support Teams
• Inspire, guide, and mentor consultants throughout complex project lifecycles
• Serve as the primary point of contact for Employee Central projects from discovery through deployment and support
• Manage and mentor consultants, assign tasks, and provide project guidance
• Develop and maintain project plans, timelines, and resource allocations
• Facilitate stakeholder workshops and interviews to understand business requirements, HR processes, and reporting needs
• Analyze and document client requirements and translate them into system specifications and design documents
• Advise clients on best practices, change management, and system adoption
• Design and configure SAP SuccessFactors Employee Central solutions, including organizational management, employee data, workflows, business rules, and security settings
• Develop, deploy, and manage SAP BTP applications in Neo and Cloud Foundry
• Build scalable enterprise applications using SAP CAP and Node.js/Java
• Collaborate on integration with SAP and non-SAP systems
• Develop database models, stored procedures, and views using SAP HANA Cloud and SAP HANA 2.0
• Implement analytics and performance tuning on HANA databases
• Integrate external data sources using SDI and SDA
• Design and build SuccessFactors extensions using SAP BTP and SAP Cloud SDK
• Integrate SuccessFactors through OData APIs and Metadata Framework
• Implement security protocols including OAuth2, SAML, and JWT
• Maintain SAP security compliance and implement S/4HANA extensions using SAP Fiori/UI5
• Challenge and hold the Service Delivery team accountable
• Identify, manage, and resolve complex issues and project risks
• Build collaborative team environments and maintain stakeholder relationships
• Liaise with EY ITSD, AMS teams, and business stakeholders

Application Engineer – Team Lead

• Deploy, install, configure, and test hardware and software for end users
• Provision and deprovision hardware and software for new hires and separating employees
• Assist with or coordinate end-user hardware repairs and software reinstallation
• Resolve incidents involving firm-standard end-user software, hardware, and mobile technologies
• Identify technical problem sources and trends to prevent recurrence
• Provide after-hours service for escalated issues and tasks
• Perform asset management, including procurement, receipt, inventory, tracking, and distribution
• Support off-site firm-sponsored functions and meetings
• Assist with IT tasks for office moves, buildouts, and relocations
• Act as remote hands for Telecommunications, Hosting, and other EY Technology functions
• Maintain knowledge of EY Technology services to address end-user needs and incidents
• Anticipate and resolve technology issues affecting personnel productivity
• Work under direct supervisor oversight with regular activity assignment and monitoring
• Physically work in an EY office

On-site Technology Support Specialist

• Provide assurance and audit services for Consumer Products and Health Sciences clients
• Ensure client accounts comply with requisite audit standards
• Provide clear perspectives to audit committees
• Provide critical information for stakeholders
• Deliver services across multiple client departments
• Support service offerings including External Audit, FAAS, IFRS and US GAAP conversion, IPO and public offerings, and Corporate Treasury IFRS 9 accounting and implementation support

Assistant Manager – Audit Services

• Facilitate and support hardware and software deployment to end users, including installation, configuration and testing
• Assist with or coordinate repair of end-user hardware and software reinstallation
• Resolve complex incidents involving standard end-user software, hardware and mobile technologies
• Identify technical problem sources and trends to prevent recurrence
• Act as a lead to less experienced specialists
• Provide after-hours service for escalated issues or tasks
• Perform asset management, including procurement, receipt, inventory, tracking and distribution
• Anticipate technology support issues and develop solutions for complex customer technology needs
• Work independently on small projects and assess local office needs
• Document and track enquiries, coordinate responses and follow up for customer satisfaction
• Act as remote hands for Telecommunications, Hosting and other EY Technology functions
• Maintain knowledge of EY Technology services and the firm’s business to address end-user needs and productivity issues

Senior Technology Support Specialist

Project Manager

• Manage learning design and development projects, including large-scale and highly complex projects, on time, to budget, and to quality standards
• Develop detailed project plans identifying deliverable due dates and review cycles
• Establish and maintain relationships with subject matter resources, learning stakeholders, and third-party learning vendors
• Ensure compliance with procurement, finance, and Risk Management processes
• Coordinate and monitor vendor project managers, designers, and developers
• Identify and assess risks and consult with leadership and stakeholders on options
• Facilitate and lead regular project and team meetings
• Create and maintain comprehensive project documentation
• Share project management best practices and support continuous improvement
• Mentor and guide junior project managers
• Advise leadership on competing priorities and resource management
• Initiate and ensure timely publication of learning content
• Measure project performance using appropriate systems, tools, and techniques
• Manage projects autonomously with limited supervision while supporting multiple projects simultaneously

AV Technology Support Specialist

AV Technology Support Specialist

Senior Consultant – Studio Sales Transformation

BC Sector-P and U-OT-CS Manager

Senior Application Engineer – Dot NET Full Stack, Integrations

Cross Function Automation Engineer

AI and Automation Engineering Lead – Associate Director

Junior Executive Assistant, Dutch

Communications Support – Supervising Associate

Solution Architect, Adobe CX Stack

Application Engineer – Team Lead

On-site Technology Support Specialist

Assistant Manager – Audit Services

Senior Technology Support Specialist

Project Manager, Assistant Director – Global Learning Talent Services