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Frt OperadoraCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and the ability to manage multiple tasks effectively while providing specialized support in the tourism industry. Proficient in customer service with a focus on B2B interactions, ensuring high levels of customer satisfaction.
Highest-signal resume keywords
B2B Customer Service ExperienceFluency In English And SpanishKnowledge Of GDS SystemsProficiency In Microsoft OfficeStrong Organizational Skills
About the role
Key responsibilities & impact- Support the sales team in carrying out internal processes
- Process customer-requested changes with suppliers
- Follow current policies when making changes
- Provide specialized support to travel agents
- Contribute to customer satisfaction
- Work with the head office team in Foz do Iguaçu
Requirements
What you’ll need- Strong organizational skills and the ability to manage multiple tasks
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office, particularly Word and Excel
- Proactivity, team spirit, and customer focus
- Fluency in spoken and written English and Spanish
- Knowledge of GDS systems
- Experience providing B2B customer service in the tourism industry
- Knowledge of hotel, air travel, and inbound travel service reservations
- Availability to work Monday through Saturday, from 11:40 a.m. to 8:30 p.m., with a 1-hour break
- Commitment to meeting deadlines
- Ability to manage urgent and non-urgent situations
- Strong interpersonal skills
Benefits
Comp & perks- Transportation allowance
- Meal allowance
- Life insurance
- Dental plan
- Optional co-pay health plan
- Psychological support network
- Access to wellness platforms provided through iFood
- Discounts at gyms and fitness studios, laboratories, pharmacies, and telehealth consultations
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
B2B Customer ServiceGDS Systems KnowledgeMicrosoft Office ProficiencyTravel Service Reservations KnowledgeHotel Reservations KnowledgeAir Travel Reservations Knowledge
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationProactivityTeam SpiritCustomer FocusStrong Interpersonal Skills
Industry Keywords
Tourism IndustryCustomer SatisfactionInternal ProcessesSupplier Management