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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR operations, including onboarding, data management, and benefits administration, while ensuring compliance with policies and service excellence. Proficient in stakeholder management and integrating AI tools to enhance HR processes in a multicultural environment.
Highest-signal resume keywords
HR Operations ExperienceOnboarding Process ManagementStakeholder ManagementAI LiteracyCustomer Service Skills
About the role
Key responsibilities & impact- Support employee lifecycle processes, including onboarding, data management, visa renewals, transfers, and offboarding
- Prepare HR documentation, including employment contracts, amendments, policies, benefits and payroll enrollment documents, onboarding guides, employment certificates, and termination certifications
- Organize and maintain employee records in G-P’s proprietary platform
- Manage customer and professional personal data and process HR activity forms
- Administer benefits and collaborate with brokers and insurers on benefits enrollment
- Provide payroll data, including time and expense details, to the payroll team and local payroll provider
- Conduct audits and data-change checks to ensure accurate and timely payments
- Participate in continuous improvement of HR processes and maintain SOPs and policies
- Communicate with professionals and customers to explain and resolve queries and concerns
- Follow established SLAs and SOPs to ensure service excellence
- Liaise with partners and vendors, including insurance, local service, payroll, and pension providers
- Serve as the first point of contact during onboarding and offboarding
Requirements
What you’ll need- 2-5 years of HR operations experience (SSC experience desirable)
- Detailed knowledge of HR procedures and policies
- Experience working within a Shared Services environment
- Strong hands-on experience managing onboarding processes across the Americas region
- Prior experience with Canada, Mexico, the US, or Brazil is a strong plus
- Excellent customer service skills
- Proficient in written and verbal English
- Literacy with MS Office
- Proactive test-and-learn mindset and ability to quickly master and deploy new AI features and platforms
- Demonstrated AI literacy, including integrating generative AI tools such as Gemini and Notebook LM into daily workflows
- Resourceful problem-solving abilities
- Experience in stakeholder management
- Strong self-motivation, attention to detail, and time management skills
- Ability to work in an international, multicultural team
- Flexibility to accommodate different time zones based on customer and professional needs
- Ability to start immediately is ideally sought
- Preferred: knowledge and experience handling offboardings
Benefits
Comp & perks- Competitive compensation
- Generous paid parental leave
- Flexible time off
- Spending accounts
- Medical insurance
- Dental insurance
- Vision insurance
- Sabbatical after 5 years
- Annual bonus for non-sales roles, dependent on individual and company performance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HR Procedures KnowledgeData ManagementBenefits AdministrationPayroll Data ProcessingSOP MaintenanceAuditing SkillsOffboarding KnowledgeMS Office ProficiencyTime ManagementAttention to Detail
Soft Skills
Customer ServiceProblem-SolvingSelf-MotivationFlexibilityCommunication
Tools & Technologies
G-P Proprietary PlatformGenerative AI ToolsGeminiNotebook LM
Industry Keywords
Shared Services EnvironmentInternational TeamMulticultural TeamEmployee Lifecycle ProcessesService Level Agreements