GE HealthCare

General

• Coordinate and track Diagnostic Cardiology customer orders from order entry through installation, training, and project completion
• Serve as the primary customer contact for project status, delivery schedules, installation readiness, training, and issue resolution
• Partner with customers and cross-functional teams including Order Management, Manufacturing, Logistics, Installation Teams, Clinical Education, Sales, and Service
• Create, maintain, and distribute project documentation, schedules, meeting notes, status updates, and action item trackers
• Monitor milestones and communicate risks, delays, and dependencies affecting customer commitments
• Facilitate customer and internal project meetings and drive accountability
• Coordinate equipment delivery, installation scheduling, site readiness, and customer training requirements
• Manage multiple projects simultaneously and maintain timely project updates
• Track project status, delivery timelines, and installation schedules through company systems and reporting tools
• Identify, escalate, and help resolve equipment delivery, site readiness, scheduling, documentation, and customer issues
• Support order fulfillment through accurate project records and priority tracking
• Build relationships with customers and internal stakeholders to ensure a positive customer experience
• Provide regular project status updates to customers, stakeholders, and leadership
• Support continuous improvement by identifying opportunities to simplify processes and improve project execution
• Identify and report quality or compliance concerns and support corrective actions

Project Specialist

Project Manager

• Lead implementation and project management for GE HealthCare’s Patient Care Solutions portfolio, including Monitoring Solutions, Perioperative, and Maternal Infant Care products
• Coordinate sales order review, project planning, documentation, resource management, stakeholder communication, and issue resolution
• Lead testing and go-live readiness efforts with customers, EMR/EHR vendors, internal stakeholders, and third-party vendors
• Drive customer satisfaction and process productivity throughout installations
• Serve as the primary liaison between GE HealthCare and customers
• Execute managed project implementations, including identifying GE and customer responsibilities and contract-defined deliverables
• Track and communicate implementation progress
• Track equipment delivery, installation, testing, and project deliverables with assigned owners
• Maintain accurate project milestone dates
• Create visible and predictable data for business metrics and revenue forecasting
• Identify, escalate, and resolve issues affecting customer satisfaction and operational targets
• Travel to customer sites and provide support during customer go-lives, installations, and key milestones

Project Manager – Patient Care Solutions

• Facilitate, coordinate, and track day-to-day project activities to ensure timely and successful completion within organizational and contractual requirements
• Coordinate remotely with customers, order management, manufacturing, and field teams for equipment delivery and installation
• Create project plans with milestones and task responsibilities
• Create, update, and distribute project documentation, including contact lists, schedules, meeting summaries, and action item lists
• Use commercial and department-specific information systems, software applications, tools, and templates to manage project delivery and milestone visibility
• Provide leadership and direction to GE HealthCare personnel responsible for projects
• Participate in internal and external weekly meetings, provide project status, delegate actions, and execute project requirements
• Resolve or escalate issues involving equipment delivery, installation timelines, site readiness, training schedules, and material availability
• Identify and participate in process improvements for Healthcare Project Management and Shared Services teams
• Communicate project requirements and commitments verbally and in writing with GE HealthCare staff and management
• Facilitate installation and integration projects

Project Management Specialist

Business Operations

• Serve as the execution partner to the GVP and President of Advanced Imaging Solutions
• Establish focus, alignment, accountability, and follow-through on critical priorities
• Lead and continuously improve leadership cadence, staff meetings, operating reviews, strategic priority reviews, and business forums
• Translate priorities into operating mechanisms, decision rights, owners, milestones, resources, risks, and measurable outcomes
• Lead the Business Operations team and develop standard work, management information, and capabilities
• Improve transparency and decision quality through integrated reports, dashboards, and analytical tools
• Maintain an integrated view of priority execution topics across subsegments, functions, and enterprise partners
• Track execution progress and value realization, surface gaps, and drive corrective action
• Resolve duplication, friction, competing priorities, resource constraints, unclear ownership, and cross-functional barriers
• Partner with Strategy & Transformation to embed proven capabilities, playbooks, tools, standards, and ownership models into ongoing operations
• Own the setup and consistent deployment of AIS Heartbeat
• Lead and develop the AIS Lean function and direct resources toward high-impact opportunities
• Ensure Lean initiatives have charters, baselines, targets, milestones, accountable owners, and benefit measures
• Integrate Heartbeat deployment so priorities, resources, risks, decisions, and benefits are visible to AIS leaders
• Ensure Lean-supported initiatives deliver measurable and sustained improvements in growth, productivity, quality, delivery, customer impact, and financial performance
• Strengthen Lean capability, Heartbeat practices, structured problem-solving, and continuous improvement
• Embed proven improvements into standard work, management information, leadership cadence, and line ownership

Head of Business Operations, Advanced Imaging Solutions

French

• Execute and manage Improper Payment Prevention workflows in the Aggregate Spend Tool throughout initiation, approval, and closure
• Translate business inputs into structured system entries
• Submit workflows in line with Global Interactions Policy requirements and approval pathways
• Monitor workflow progression and resolve delays or process bottlenecks
• Maintain accurate AST data and validate engagement details
• Upload and manage required documentation, including contracts, approvals, and Proof of Delivery
• Review and apply Global Interactions Policy requirements
• Support Purchase Order creation through AST/Agora interfaces
• Coordinate invoice processing and Proof of Delivery validation
• Follow up on payments and close engagements in AST
• Liaise with Transaction Owners, Finance, Compliance, and the Improper Payment Prevention Center of Excellence
• Triage stakeholder queries and follow up on missing inputs

Improper Payment Prevention Super User, French Speaking

Artificial Intelligence

• Identify and prioritize high-value AI opportunities in high-friction, repetitive, decision-intensive, and manually coordinated workflows
• Frame AI opportunities around measurable business and customer outcomes
• Assess process maturity, data readiness, integration requirements, value potential, risk, and responsible AI considerations
• Develop opportunity hypotheses, experience concepts, value cases, and pilot recommendations
• Maintain an AI experience opportunity backlog and provide input into product planning and investment decisions
• Translate AI experience concepts into product requirements, journey maps, service blueprints, epics, user stories, acceptance criteria, and AI evaluation criteria
• Partner with Product Managers and delivery teams to incorporate AI capabilities into product roadmaps and backlogs
• Collaborate with UX, architecture, engineering, data and analytics, cybersecurity, quality assurance, legal, privacy, and compliance teams
• Lead rapid prototyping, experimentation, and user validation
• Help create AI-native products and experiences that reduce coordination overhead, increase customer-facing time, improve decision quality, accelerate speed to market, and deliver measurable business value

AI Product Experience Strategist

Manager

• Serve as the single point of contact for customers and resolve concerns across assigned support services
• Maintain technical and business support for assigned customers in the designated geographic region or coverage area
• Apply technical expertise and execute policies and strategies
• Analyze business drivers and integrate team work with other teams
• Propose solutions and solve straightforward tasks with guidance
• Use internal resources and analytical thinking to make decisions
• Provide informal guidance to new team members
• Plan and execute service and maintenance activities on customer sites/properties
• Contribute to, maintain, repair, and refurbish sold or existing products
• Manage maintenance facilities and field services engineering

Service Manager

Director

• Oversee service operations within the Pacific Northwest geographic area
• Ensure delivery of high-quality service and support for biomedical equipment at partnering customer sites
• Manage a team of Biomedical Technicians located at strategic customer sites
• Coordinate service activities and maintain strong customer relationships
• Act as the single point of contact for timely and satisfactory resolution of customer concerns
• Maintain knowledge of assigned regions, coverage areas, product lines, and configuration installations
• Establish and maintain ongoing technical and business support for assigned customers
• Hire and develop talent, including staffing and performance development
• Execute policies and strategies using technical knowledge and analytical thinking
• Propose solutions for complicated manufacturing processes with technical variety and interdependent production cycles
• Serve as a resource for less experienced colleagues
• Lead small, low-risk projects and build team consensus

Service Director

• Act as the single point of contact for customers and resolve support-service concerns
• Maintain knowledge of assigned regions, coverage areas, product lines, and configurations
• Provide ongoing technical and business support to assigned customers
• Execute policies and strategies using technical expertise
• Analyze business drivers and integrate team work with other teams
• Propose solutions and solve straightforward tasks with guidance
• Use internal technical and analytical resources to make decisions
• Provide informal guidance to new team members
• Plan and execute services and maintenance activities at customer sites and properties
• Contribute to, maintain, repair, and refurbish sold or existing products
• Manage maintenance facilities and field-services engineering
• Plan and execute departmental operations

• Implement the service strategy within the Greater Portland, Oregon market
• Drive operational and commercial business objectives by leading and coaching Field Engineers
• Partner with the Market Service Vice President, local commercial account community, and peer management staff
• Drive business growth and customer satisfaction
• Serve as the point of contact for critical local customer service and support issues
• Develop strong internal and external relationships to improve customer outcomes, market and order visibility, market share, and profitability
• Act as the single point of contact for customers and resolve concerns across support services
• Maintain knowledge of assigned regions, coverage areas, product lines, and equipment configurations
• Establish and maintain ongoing technical and business support for assigned customers
• Hire and develop talent, manage staffing, and oversee performance development
• Make decisions using technical experience, analytical thinking, and internal and external information
• Act as a resource for less-experienced colleagues and lead small, low-risk projects
• Explain information, build team consensus, convey performance expectations, and handle sensitive issues

Field Engineer

• Perform on-time and accurate preventative maintenance on one or more equipment modalities
• Follow Field Modification Instructions and Instrument Service Information bulletins
• Work with experienced Field Engineers onsite and remotely to learn troubleshooting, repair, and equipment installation techniques
• Support X-Ray and Ultrasound equipment in the Chicago, Illinois service region
• Assist experienced Field Engineers with equipment installation
• Perform basic troubleshooting and service repairs on designated equipment
• Communicate and partner with teammates, colleagues, and customers to resolve issues and ensure follow-up
• Recommend value-added services to improve customer operations
• Maintain customer service logs and internal service records
• Order repair parts and manage cycle times
• Use the GEHC escalation process and collaborate with regional and national support on corrective action plans
• Serve as a member of the account community for key accounts
• Engage commercial counterparts, identify sales leads, participate in contract renewals, and support revenue programs
• Build customer relationships and focus on customer satisfaction
• Monitor competitor information and market trends
• Answer service calls independently within one year of employment
• Comply with GEHC quality, health, safety, environmental, and regulatory requirements

Field Service Engineer

• Provide project operations and program support
• Standardize project management processes
• Manage quality, documents, methods, processes, and tools for the project management function
• Improve processes and maintain project management methods
• Lead or support overall project operations and project monitoring activities
• Support centralized shared resources executing customer projects
• Resolve issues using established procedures and consult senior team members when needed
• Collaborate with others to solve issues
• Develop customer relationships and serve as the interface between customers and GE
• Exchange technical information, ask questions, and check for understanding

Ultrasound Project Specialist

• Oversee small- to medium-sized non-turnkey, equipment-only, suites-of-products, or product/equipment-only projects
• Ensure project delivery, profit and loss accountability, and customer satisfaction
• Provide direct or indirect leadership and management of project resources
• Manage staffing and performance development
• Execute project policies and strategies using technical knowledge, analytical thinking, and technical experience
• Apply best practices and coordinate the project area with related functions
• Propose solutions for complicated manufacturing processes and interdependent production cycles
• Use internal and limited external sources to make decisions
• Act as a resource for less-experienced colleagues
• Lead small, low-risk projects and build team consensus
• Explain information, convey performance expectations, and handle sensitive issues

Financial Planning and Analysis

• Serve as the primary finance partner to General Managers and senior leadership for Service Parts & Lifecycle Solutions
• Translate business strategies into financial plans supporting growth, margin expansion, and cash flow improvement
• Provide recommendations on strategic investments, pricing, inventory strategies, and portfolio optimization
• Lead annual operating plans, quarterly forecasts, long-term strategy, and monthly business reviews
• Drive forecasting, variance analysis, and performance reporting across revenue, margin, inventory, and operating expenses
• Deliver insights and recommendations on business risks and opportunities
• Own financial performance for service parts, repair operations, asset recovery, and lifecycle solutions
• Improve repair productivity, harvest economics, inventory turns, fulfillment performance, and profitability
• Partner with operations, sourcing, logistics, and commercial teams to optimize financial performance
• Support pricing strategy development and deployment
• Analyze pricing performance, discount trends, renewal opportunities, and market dynamics
• Evaluate business cases and investment opportunities
• Lead inventory and working capital initiatives
• Reduce excess and obsolete inventory and improve free cash flow
• Establish performance metrics and governance mechanisms
• Ensure accurate financial reporting, policy compliance, internal controls, and audit readiness
• Champion simplification, automation, AI-enabled analytics, and digital finance capabilities
• Improve reporting infrastructure, forecasting processes, and decision-support tools
• Drive adoption of modern financial dashboards and data-driven operating mechanisms
• Lead, coach, and develop a high-performing global finance organization
• Build organizational capability through talent development, succession planning, and continuous improvement
• Foster accountability, collaboration, customer focus, and innovation

Director of Finance – Service Parts, Lifecycle Solutions

Customer Support

• Provide clinical support to customers via phone, Microsoft meetings, and email
• Answer, evaluate, and prioritize telephone, voicemail, and email support requests
• Listen and respond to customer needs, concerns, requests, and complaints
• Apply troubleshooting techniques to solve complex problems
• Handle customer inquiries and drive first-call resolution
• Ensure customer satisfaction during all interactions
• Log and document customer communications, troubleshooting actions, and issue resolutions
• Provide input to new product development based on issue-resolution experience
• Build positive and professional relationships with customers and coworkers
• Support Ultrasound IT reporting and image-management customers during designated US business hours

Project Specialist

Project Manager – Patient Care Solutions

Project Management Specialist

Head of Business Operations, Advanced Imaging Solutions

Improper Payment Prevention Super User, French Speaking

AI Product Experience Strategist

Service Manager

Service Director

Service Manager

Service Director

Field Service Engineer

Ultrasound Project Specialist

Project Manager

Director of Finance – Service Parts, Lifecycle Solutions

Online Clinical Support Specialist