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General Dynamics Information TechnologyPosted 10/21/2026full-timeAustin • Texas • United StatesMid-LevelSenior💰 $140,250 - $189,750 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational leadership and service delivery within enterprise hosting environments, ensuring compliance with federal IT standards and effective project management. Capable of leading cross-functional teams and driving operational improvements to enhance service quality and performance metrics.
Highest-signal resume keywords
Operational LeadershipService Delivery ManagementProject ManagementITSM ExpertiseFederal Compliance Knowledge
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the primary operational leader for the enterprise hosting service line
- Ensure reliable, efficient, and resilient delivery of hosting services across VA platforms
- Own and manage the service-line interface model
- Coordinate hosting teams, engineering groups, cybersecurity partners, data center operations, and VA stakeholders
- Maintain and oversee Service Delivery to meet Acceptable Quality Levels and contractual performance targets
- Safeguard uptime, reliability, and operational readiness across supported hosting environments
- Oversee daily operations and compliance with VA ITSM processes, VA Handbook 6500, VA Directive 6004, NIST, FISMA, and federal cybersecurity controls
- Submit, maintain, and approve operational SOPs, compliance artifacts, reports, and hosting documentation
- Lead intake, assignment, execution, and reporting of hosting projects, upgrades, migrations, lifecycle refreshes, and operational changes
- Manage project status, risks, schedules, resources, and stakeholder communications
- Validate project deliverables, including charters, schedules, risk registers, mitigation plans, and post-project evaluations
- Track, maintain, and publish metrics aligned to AQLs, KPIs, SLAs, and federal compliance requirements
- Produce weekly, monthly, and quarterly operational reports
- Monitor dashboards and service availability, change success rates, incident response targets, and customer satisfaction
- Serve as the primary VA-facing contact for performance, issues, escalations, and improvements
- Lead monthly service-line reviews
- Analyze trends, feedback, incidents, and performance gaps
- Identify and lead operational improvements involving performance, automation, efficiency, observability, and hosting readiness
- Coordinate process improvements to reduce incidents and improve change quality
Requirements
What you’ll need- Bachelor’s degree or equivalent and 5+ years of experience
- Experience leading operations, service delivery, hosting environments, infrastructure service lines, or enterprise IT operations
- Demonstrated expertise in project management, operational governance, service-line leadership, or enterprise hosting delivery
- Strong understanding of ITSM, enterprise change control, incident management, and federal IT operational processes
- Experience with on-premise servers, virtual machines, storage, database platforms, cloud hosting environments, and data center operations
- Excellent communication and stakeholder engagement skills
- Ability to lead cross-functional service lines in a large enterprise IT environment
- Must be able to obtain a Public Trust clearance
- US citizenship required
- MBI (T2) required
- No visa sponsorship available
- Less than 10% travel required
- PMP, ITILv4, or equivalent certifications (desired, not required)
- Experience with VA, federal agencies, or large regulated environments (desired, not required)
- Familiarity with AQL management or performance-based services management (desired, not required)
- Experience with enterprise reporting tools, dashboards, and service-line analytics (desired, not required)
Benefits
Comp & perks- AI-enabled professional growth tools
- Leadership development and internal mobility programs
- Competitive pay
- Medical plan options, including some with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan with pre- and post-tax contributions and company match
- Full flex work weeks where possible
- Vacation, sick, and personal time
- Paid holidays
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- Typically 15 days of paid leave per calendar year for new employees
- Additional 10 paid holidays per year
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- Mission-focused culture supporting Veterans
- Opportunities to modernize VA’s cloud financial ecosystem
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementService DeliveryHosting EnvironmentsInfrastructure OperationsChange ControlIncident ManagementData Center OperationsPerformance Metrics TrackingOperational GovernanceAQL Management
Soft Skills
Excellent CommunicationStakeholder EngagementCross-Functional Leadership
Tools & Technologies
Enterprise Reporting ToolsDashboardsService-Line Analytics
Certifications & Qualifications
PMPITILv4Public Trust Clearance
Industry Keywords
VA ITSM ProcessesVA Handbook 6500VA Directive 6004NISTFISMAFederal Cybersecurity Controls