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Gerber Collision & GlassPosted 10/21/2026full-timeDayton • Ohio • United StatesMid-LevelSenior💰 $75,000 - $105,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management skills in a collision repair environment, ensuring compliance with policies and procedures while delivering exceptional customer service and achieving operational KPIs.
Highest-signal resume keywords
Leadership ExperienceCollision Repair ManagementCustomer Experience ManagementBudget ManagementCoaching and Training
About the role
Key responsibilities & impact- Provide an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store.
- Ensure compliance with established policies and procedures.
- Plan and implement daily Collision Center operations to meet overall KPIs and insurance metrics.
- Coach and empower team members' performance and success.
- Promote and maintain high-quality professional customer service standards.
- Ensure consistent execution of the WOW Operating Way plan.
- Prepare and manage annual and monthly operating budgets.
- Forecast, target, and track monthly sales, profit, and expense objectives.
- Deliver annual and monthly performance reviews.
- Monitor and maintain accounts payable and accounts receivable.
- Maintain a clean and organized repair facility.
- Monitor maintenance of shop equipment, including the paint booth.
- Provide staff training as necessary.
- Ensure safety gear and dress-code compliance.
- Open and close the facility according to established procedures.
- Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates.
- Manage estimates, labor mix, and store capacity.
- Lead and manage repair facility personnel.
- Facilitate monthly Health & Safety and staff meetings; attend monthly managers meetings.
- Attend recommended training, information sessions, and workshops.
- Review Store CSI performance and follow up within 24 hours.
Requirements
What you’ll need- Post-Secondary Education or equivalent.
- Proven leadership experience in a collision repair environment or similar role.
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience
- Communicate clearly both verbally and in writing.
- Ability to motivate others utilizing effective coaching tools and management skills.
- Must meet the physical demands of the job; reasonable accommodations may be made for individuals with disabilities.
Benefits
Comp & perks- Great salary and benefits
- Quarterly bonuses
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI TrackingBudget PreparationAccounts Payable ManagementAccounts Receivable ManagementCollision Center OperationsPerformance Review DeliverySafety ComplianceProduction Meeting CoordinationRepair Facility ManagementEstimates Management
Soft Skills
Attention to DetailEffective CommunicationMotivational CoachingTeam EmpowermentOrganizational Skills
Certifications & Qualifications
Post-Secondary Education
Industry Keywords
Collision RepairCustomer Service StandardsWOW Operating WayHealth & Safety ComplianceRepair Facility Operations