Demonstrates strong customer service skills while ensuring donor confidentiality and health. Proficient in operating automated plasmapheresis machines and adhering to safety protocols in a plasma center environment.

Highest-signal resume keywords

Customer Service StandardsAutomated Plasmapheresis Machine OperationState Licensures or CertificationsAbility to Follow InstructionsPersonal Protective Equipment Usage

About the role

Key responsibilities & impact

Assist in determining the suitability of donors
Establish rapport with donors to ensure customer happiness while maintaining donor confidentiality
Respond to and assist with handling donor reactions
Monitor donors and equipment to ensure donor health and product quality
Set up, disconnect, and operate automated plasmapheresis machines
Disconnect and dispose of contaminated disposable equipment
Work in a plasma center with exposure to biological fluids, infectious organisms, electrical equipment, and extreme cold in the plasma freezer
Wear required personal protective equipment

Requirements

What you’ll need

Superior customer service standards
A High School diploma or GED
Ability to work a flexible schedule
An interest in making a difference in the world
Obtains required state licensures or certifications where applicable
Ability to comprehend and follow instructions
Ability to listen to and understand spoken information
Ability to perform work according to oral or written instructions
Ability to relate sensitive information to diverse groups
Ability to stand for 6 to 8 hours per day
Ability to bend and twist neck and waist for 1–2 hours per day
Frequent hand movement and precise coordinated finger, hand, and wrist movements
Ability to lift 15 lbs., with a maximum lift of 50 lbs.
Hearing acuity essential
Correctable near and far vision
Ability to use personal protective equipment

Benefits

Comp & perks

Up to 4% of the company bonus pool
Medical insurance
Dental insurance
Vision insurance
Life insurance
PTO
Paid holidays
Up to 5% 401(K) match
Tuition reimbursement
Opportunities for professional growth and career progression

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Automated Plasmapheresis Machine OperationContaminated Equipment DisposalMonitoring Donor HealthHandling Donor ReactionsBiological Fluid Exposure Management

Soft Skills

Establishing Rapport with DonorsListening and Understanding Spoken InformationRelating Sensitive Information to Diverse Groups

Certifications & Qualifications

State Licensures or Certifications

Industry Keywords

Plasma CenterDonor Suitability AssessmentCustomer HappinessBiological FluidsInfectious Organisms