Demonstrates expertise in donor suitability assessment and customer service while ensuring donor confidentiality and health. Proficient in operating automated plasmapheresis machines and adhering to safety protocols in a plasma center environment.

Highest-signal resume keywords

Customer Service StandardsState Licensures or CertificationsAutomated Plasmapheresis Machine OperationAbility to Follow InstructionsPhysical Stamina and Dexterity

About the role

Key responsibilities & impact

Assist in determining donor suitability
Establish rapport with donors to ensure customer happiness while maintaining donor confidentiality
Respond to and assist with donor reactions
Monitor donors and equipment to ensure donor health and product quality
Set up, disconnect, and operate automated plasmapheresis machines
Disconnect and dispose of contaminated disposable equipment
Work in a plasma center with exposure to biological fluids, infectious organisms, electrical equipment, and extreme cold in the plasma freezer

Requirements

What you’ll need

Superior customer service standards
High School diploma or GED
Ability to work a flexible schedule
Interest in making a difference in the world
Required state licensures or certifications where applicable
Ability to comprehend and follow oral and written instructions
Ability to listen to and understand spoken information and ideas
Ability to relate sensitive information to diverse groups
Ability to work standing for 6 to 8 hours per day
Ability to perform frequent hand, finger, wrist, and foot movements
Ability to make precise coordinated movements to grasp and manipulate objects
Ability to walk up to 6-8 hours per day
Ability to lift 15 lbs., with a maximum lift of 50 lbs.
Essential hearing acuity
Color perception/discrimination and correctable near and far vision

Benefits

Comp & perks

Up to 4% of the company bonus pool
Medical insurance
Dental insurance
Vision insurance
Life insurance
PTO
Paid holidays
Up to 5% 401(K) match
Tuition reimbursement
Opportunities for professional growth and career progression
Personal protective equipment provided/required, including protective eyewear, garments, gloves and cold-gear

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Donor Suitability AssessmentAutomated Plasmapheresis Machine OperationContaminated Equipment DisposalMonitoring Donor HealthPrecise Coordinated Movements

Soft Skills

Establishing RapportListening SkillsUnderstanding Diverse GroupsCustomer Happiness Focus

Certifications & Qualifications

State Licensures or Certifications

Industry Keywords

Plasma CenterBiological FluidsInfectious OrganismsSafety ProtocolsCustomer Service