Demonstrates strong customer service skills while ensuring donor safety and confidentiality in a plasma center environment. Capable of operating automated plasmapheresis machines and adhering to health and safety protocols.

Highest-signal resume keywords

Customer Service StandardsAutomated Plasmapheresis Machine OperationState Licensures or CertificationsAbility to Follow InstructionsPersonal Protective Equipment Usage

About the role

Key responsibilities & impact

Assist in determining donor suitability
Establish rapport with donors to ensure customer happiness while maintaining donor confidentiality
Respond to and assist with donor reactions
Monitor donors and equipment to ensure donor health and product quality
Set up, disconnect, and operate automated plasmapheresis machines
Disconnect and dispose of contaminated disposable equipment
Work in a plasma center with potential exposure to biological fluids, infectious organisms, electrical equipment, and extreme cold
Perform standing, walking, bending, twisting, reaching, and occasional squatting or crouching as required

Requirements

What you’ll need

High School diploma or GED
Superior customer service standards
Ability to work a flexible schedule
Interest in making a difference in the world
Obtain required state licensures or certifications where applicable
Ability to comprehend and follow oral and written instructions
Ability to listen to and understand information presented through spoken words and sentences
Ability to relate sensitive information to diverse groups
Ability to stand for 6 to 8 hours per day
Ability to perform frequent hand, finger, wrist, and foot movements
Ability to make precise coordinated movements to grasp and manipulate objects
Ability to lift 15 pounds, with a maximum lift of 50 pounds
Hearing acuity essential
Correctable near and far vision requirements
Work with personal protective equipment, including protective eyewear, garments, gloves, and cold gear

Benefits

Comp & perks

Up to 4% of the company bonus pool
Medical insurance
Dental insurance
Vision insurance
Life insurance
Paid time off (PTO)
Paid holidays
Up to 5% 401(k) match
Tuition reimbursement
Professional growth and career progression opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Automated Plasmapheresis Machine OperationDonor MonitoringContaminated Equipment DisposalPhysical Movement CoordinationLifting and Carrying Weight

Soft Skills

Establishing RapportListening SkillsUnderstanding Sensitive Information

Certifications & Qualifications

State Licensures or Certifications

Industry Keywords

Donor SuitabilityCustomer HappinessBiological Fluids ExposureInfectious Organisms SafetyProtective Equipment