Demonstrates strong customer service skills while ensuring donor confidentiality and safety in a plasma center environment. Capable of operating automated plasmapheresis machines and adhering to health and safety protocols.

Highest-signal resume keywords

Customer Service StandardsAutomated Plasmapheresis Machine OperationState Licensures or CertificationsAbility to Follow Oral and Written InstructionsAbility to Work with Biological Fluids

About the role

Key responsibilities & impact

Assist in determining donor suitability
Establish rapport with donors to ensure customer happiness while maintaining donor confidentiality
Respond to and assist with donor reactions
Monitor donors and equipment to ensure donor health and product quality
Set up, disconnect and operate automated plasmapheresis machines
Disconnect and dispose of contaminated disposable equipment
Work in a plasma center producing plasma-derived medicines for patients

Requirements

What you’ll need

High School diploma or GED
Superior customer service standards
Ability to work a flexible schedule
Interest in making a difference in the world
Obtain required state licensures or certifications where applicable
Ability to comprehend and follow oral and written instructions
Ability to listen to and understand spoken information and ideas
Ability to communicate sensitive information to diverse groups
Ability to work standing for 6 to 8 hours per day
Ability to perform frequent hand, finger, wrist and foot movements
Ability to make precise coordinated movements to grasp and manipulate objects
Ability to walk up to 6 to 8 hours per day
Ability to lift 15 lbs., with a maximum lift of 50 lbs.
Hearing acuity essential
Correctable near and far vision, with specified visual acuity requirements
Ability to work with exposure to biological fluids, infectious organisms, electrical equipment and extreme cold below 32°F

Benefits

Comp & perks

Flexible schedule
Company training for phlebotomist role
Personal protective equipment provided/required, including protective eyewear, garments, gloves and cold-gear

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Automated Plasmapheresis Machine OperationMonitoring Donor HealthDisconnecting Contaminated EquipmentPerforming Precise Coordinated MovementsLifting Up to 50 lbs

Soft Skills

Establishing Rapport with DonorsListening and Understanding Spoken InformationCommunicating Sensitive Information

Certifications & Qualifications

State Licensures or Certifications

Industry Keywords

Plasma CenterPlasma-Derived MedicinesDonor SuitabilityCustomer HappinessBiological Fluids