Demonstrates expertise in donor suitability assessment and customer service within a plasma center environment, ensuring donor health and product quality while adhering to safety protocols and confidentiality standards.

Highest-signal resume keywords

Customer Service StandardsState Licensures or CertificationsAutomated Plasmapheresis Machine OperationAbility to Follow InstructionsAbility to Lift 50 lbs

About the role

Key responsibilities & impact

Assist in determining the suitability of donors
Establish rapport with donors to ensure customer happiness while maintaining donor confidentiality
Respond to and assist with handling donor reactions
Monitor donors and equipment to ensure donor health and product quality
Set up, disconnect, and operate automated plasmapheresis machines
Disconnect and dispose of contaminated disposable equipment
Work in a plasma center providing services supporting plasma-derived medicines

Requirements

What you’ll need

Superior customer service standards
A High School diploma or GED
Ability to work a flexible schedule
Obtains required state licensures or certifications where applicable
Patient and reliable
Ability to comprehend and follow oral and written instructions
Ability to listen to and understand spoken information
Ability to relate sensitive information to diverse groups
Ability to work standing for 6 to 8 hours per day
Ability to perform frequent hand, finger, wrist, and foot movements
Ability to lift 15 lbs., with a maximum lift of 50 lbs.
Hearing acuity essential
Correctable near and far vision
Exposure to biological fluids, infectious organisms, electrical equipment, and extreme cold
Personal protective equipment required

Benefits

Comp & perks

Up to 4% of the company bonus pool
Medical insurance
Dental insurance
Vision insurance
Life insurance
PTO
Paid holidays
Up to 5% 401(K) match
Tuition reimbursement
Opportunities for professional growth and career progression

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Donor Suitability AssessmentAutomated Plasmapheresis Machine OperationContaminated Equipment DisposalMonitoring Donor HealthProduct Quality Assurance

Soft Skills

PatientReliableAbility to Establish RapportListening SkillsAbility to Relate Sensitive Information

Tools & Technologies

Plasmapheresis MachinesPersonal Protective Equipment

Certifications & Qualifications

State Licensures or Certifications

Industry Keywords

Plasma CenterPlasma-Derived MedicinesBiological FluidsInfectious OrganismsSafety Protocols