Demonstrates strong customer service skills while ensuring donor confidentiality and safety. Proficient in operating automated plasmapheresis machines and adhering to health and safety protocols in a plasma center environment.

Highest-signal resume keywords

Customer Service StandardsAutomated Plasmapheresis Machine OperationState Licensures or CertificationsDonor Health MonitoringPersonal Protective Equipment Compliance

About the role

Key responsibilities & impact

Assist in determining donor suitability
Establish rapport with donors to ensure customer happiness while maintaining donor confidentiality
Respond to and assist with handling donor reactions
Monitor donors and equipment to ensure donor health and product quality
Set up, disconnect, and operate automated plasmapheresis machines
Disconnect and dispose of contaminated disposable equipment
Work in a plasma center providing donor care and supporting production of plasma-derived medicines

Requirements

What you’ll need

Superior customer service standards
A High School diploma or GED
Ability to work a flexible schedule
An interest in making a difference in the world
Obtains required state licensures or certifications where applicable
Able to comprehend and follow instructions to complete assigned tasks
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to perform according to oral or written instructions
Ability to relate sensitive information to diverse groups
Hearing acuity essential
Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye
Ability to stand for 6 to 8 hours per day
Ability to bend and twist neck and waist for 1–2 hours per day
Frequent hand movement and precise coordinated finger, hand, and wrist movements
Frequent foot movement; ability to infrequently squat, crouch, or sit on one's heels
Ability to walk up to 6–8 hours per day
Ability to lift 15 lbs., with a maximum lift of 50 lbs.
Ability to reach below shoulder height
Ability to work with personal protective equipment, including protective eyewear, garments, gloves, and cold gear
Ability to work in exposure conditions involving biological fluids, infectious organisms, electrical equipment, and temperatures below 32°F

Benefits

Comp & perks

We train for the Phlebotomist role
Equal employment opportunities and consideration consistent with applicable laws

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Automated Plasmapheresis Machine OperationDonor Health MonitoringContaminated Equipment DisposalAbility to Lift 50 lbsAbility to Stand for 6 to 8 HoursAbility to Follow Oral or Written InstructionsColor Perception/DiscriminationHearing AcuityFrequent Hand MovementPrecise Coordinated Finger Movements

Soft Skills

Establish Rapport with DonorsAbility to Listen and UnderstandAbility to Relate Sensitive InformationFlexibility in ScheduleCustomer Happiness Focus

Tools & Technologies

Personal Protective EquipmentAutomated Plasmapheresis Machines

Certifications & Qualifications

State Licensures or Certifications

Industry Keywords

Plasma CenterDonor CarePlasma-Derived MedicinesBiological FluidsInfectious Organisms