Demonstrates strong customer service skills while ensuring donor confidentiality and safety. Capable of operating automated plasmapheresis machines and adhering to health and safety standards in a plasma center environment.

Highest-signal resume keywords

Customer Service StandardsAutomated Plasmapheresis OperationState Licensures or CertificationsAbility to Follow InstructionsPhysical Stamina and Dexterity

About the role

Key responsibilities & impact

Assist in determining donor suitability
Establish rapport with donors to ensure customer happiness while maintaining donor confidentiality
Respond to and assist with donor reactions
Monitor donors and equipment to ensure donor health and product quality
Set up, disconnect and operate automated plasmapheresis machines
Disconnect and dispose of contaminated disposable equipment

Requirements

What you’ll need

Superior customer service standards
High School diploma or GED
Ability to work a flexible schedule
Interest in making a difference in the world
Required state licensures or certifications where applicable
Ability to comprehend and follow oral and written instructions
Ability to listen to and understand spoken information and ideas
Ability to relate sensitive information to diverse groups
Ability to work standing for 6 to 8 hours per day
Ability to perform frequent hand, finger, wrist and foot movements
Ability to make precise coordinated movements to grasp and manipulate objects
Ability to lift 15 lbs., with a maximum lift of 50 lbs.
Hearing acuity essential
Correctable near and far vision, with specified visual acuity requirements
Ability to work in a plasma center with exposure to biological fluids, infectious organisms, electrical equipment and temperatures below 32°F

Benefits

Comp & perks

Up to 4% of the company bonus pool
Medical insurance
Dental insurance
Vision insurance
Life insurance
PTO
Paid holidays
Up to 5% 401(K) match
Tuition reimbursement
Professional growth and career progression opportunities
Personal protective equipment, including protective eyewear, garments, gloves and cold-gear

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Automated Plasmapheresis MachinesDonor MonitoringContaminated Equipment DisposalPrecise Coordinated MovementsLifting and Carrying Weight

Soft Skills

Establishing RapportListening SkillsRelating Sensitive Information

Certifications & Qualifications

State Licensures or Certifications

Industry Keywords

Donor SuitabilityCustomer HappinessBiological Fluids ExposureInfectious OrganismsHealth and Safety Standards