Hilton

Director

• Serve as a strategic resource and second set of eyes for complex, high-value, and high-profile group contracts
• Analyze contracts holistically, identifying risks, opportunities, and areas requiring strategic negotiation
• Evaluate unique or non-standard clauses and develop solutions supporting customer relationships and Hilton's commercial objectives
• Partner with sellers to move complex contracts forward and help get business across the goal line
• Identify trends and recurring contracting challenges and develop proactive strategies
• Balance customer expectations, hotel objectives, Hilton standards, and commercial priorities throughout negotiations
• Partner with hotel sales leadership, Hilton Worldwide Sales, internal stakeholders, and customers to analyze, negotiate, and optimize contracts
• Coach sales teams through challenging contracting situations

Assistant Director of Contract Optimization

Analyst

• Administer Hilton's Supplier Management processes on the Smart Spend (Coupa) platform, including supplier enablement, catalogs, and risk
• Promote process compliance with internal team members and suppliers to complete supplier tasks
• Provide system support and training to system users
• Work with Hilton's internal and external partners to review process improvements and ensure department goals are met
• Partner with category managers, spenders, accounting, suppliers, and hotel team members
• Review and approve supplier forms, supplier catalogs, and supplier risk
• Respond to user questions related to supplier management, catalog management, and supplier risk
• Report to the Senior Manager of Supplier Management

Analyst, Supplier Management

Human Resources

• Align HR plans and initiatives with the business' strategic and operating goals
• Develop organizational development plans covering workforce planning, leadership capability building, talent management, performance management, and organizational planning
• Implement special projects and Human Resources procedures, including managing HR cyclical processes for clients
• Identify, manage, and execute HR solutions supporting global, high-volume, operationally complex, customer-facing strategies
• Manage status updates and build strategic creative presentations for key partners
• Partner with senior leaders on workforce planning and talent analytics initiatives
• Collaborate with HR Center of Excellence groups, including Benefits, Compensation, Team Member Relations, Learning and Development, Recruiting, and HR Analytics
• Partner with Legal and Finance departments
• Support organizational structure and job changes through analytical recommendations on talent management, succession, attrition reporting, position descriptions, salaries, and job changes
• Build stakeholder relationships and gain insights into organizational performance
• Identify patterns across people data, leader feedback, and organizational needs to recommend actions
• Create leader-ready materials for talent reviews, succession planning, organizational planning, workforce planning, performance management, and other people priorities
• Report to the Director, HR Consulting

Senior Manager, HR Consulting

Sales

• Lead sales and marketing efforts across group, catering, business transient, and leisure segments to achieve revenue and profitability goals
• Set and execute the hotel's multi-year commercial plan with on-property and regional leaders
• Implement pricing strategies, forecast demand, and define optimal business mix
• Lead the Sales & Marketing Optimization Process and communicate performance drivers through commercial reviews
• Oversee B2B marketing, digital campaigns, social media, PR, and online content
• Ensure sales and marketing activities align with brand standards, corporate identity, and enterprise communication tools
• Recruit talent and drive team growth and engagement through performance management, professional development, and recognition programs

Director, Sales and Marketing

Accounting Manager

• Deliver OTC processes according to agreed timetables and Service Level Agreements
• Support Hilton’s Centre of Excellence in providing an efficient, seamless, customer-focused service
• Identify opportunities to maximise process efficiency and effectiveness
• Support OTC strategies and day-to-day team activities
• Interpret business metrics within the OTC area and make recommendations
• Support review, refinement, and ongoing monitoring of OTC Service Level Agreements
• Research AR or guest disputes and compile supporting documentation
• Engage property teams to resolve disputes, issues, and queries
• Determine with the Team Leader whether adjustments are required
• Prepare and post adjusting entries
• Maintain dispute-resolution documentation, records, collections files, and call logs according to Hilton standards
• Follow up on outstanding group master and convention-related payments
• Review and verify bills issued to group masters or convention clients
• Assess collections status and present write-off recommendations under credit procedures
• Review Booking Deposit Reports and bank statements for advanced deposits
• Prepare deposit postings and confirm successful posting
• Support special OTC Hotel Accounting initiatives
• Report results and explain findings to others

Interim Analyst, OTC Hotel Accounting

• Research, prospect, and qualify leads through proactive outreach and database mining to drive group sales and exceed lead generation goals
• Serve as the primary contact for assigned market segments, nurturing existing accounts and developing new ones to grow room revenue and overall profitability
• Analyze hotel and market trends to create and execute business plans and marketing initiatives that capture demand and meet sales goals
• Prepare proposals, conduct site visits, negotiate terms, and secure contracts tailored to client needs while maximizing revenue
• Coordinate customer requirements including rooms, food and beverage, and meeting space
• Enter account and reservation information accurately and timely in the hotel’s sales management system
• Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Temporary Catering Sales Manager

Platform Engineer

• Design, test, and maintain Windows deployment standards for Windows 11 and Server 2019–2025 using DISM and WIM imaging for large-scale hotel deployments
• Validate vendor drivers, hardware compatibility, and imaging processes in the Memphis IT lab
• Troubleshoot and remediate deployment issues involving Active Directory policies, security configurations, and hardware/driver conflicts
• Collaborate on PowerShell scripting, printer configurations, and occasional ESXi/Linux troubleshooting to support hotel operations
• Partner with hotel operations teams, field IT support, and vendor resources on mass deployments and equipment refreshes
• Work with cross-functional technology teams during planning, testing, and rollout phases
• Participate in team stand-ups, project reviews, and technical working sessions
• Own standardized Windows deployment packages and imaging processes
• Produce technical documentation, driver/hardware validation reports, and remediation guides

Senior Associate, Infrastructure Platform Engineer

DevOps Engineer

• Architect next-generation cloud platforms and automation solutions
• Devise and evolve code-driven automation strategies for consistency across development, testing, and production
• Build long-term automation solutions using Groovy, Shell, Python, Terraform, Java, or JavaScript
• Assess architectural concepts and recommend infrastructure and security improvements
• Support API Gateways and API Management platforms, including WSO2, Apigee, Kong, AWS API Gateway, and MuleSoft
• Support API lifecycle management, including design, versioning, OAuth2/JWT security, throttling, and monitoring
• Provide technical leadership and implementation guidance for UI, APIs, and microservices
• Guide development teams on best practices, design patterns, and operational standards
• Support reliability engineering efforts and participate in on-call rotations for mission-critical and revenue-impacting cloud services
• Design and implement enterprise DevOps architectures, reference patterns, and tooling strategies
• Implement and maintain CI/CD tools and pipelines across the organization, with GitLab preferred
• Drive the MSK/Kafka roadmap, including upgrades, observability, and architectural improvements
• Enable secure, available software builds and deployments across Agile teams
• Configure, tune, deploy, and operate Kubernetes clusters, with EKS preferred
• Maintain containerized applications with Docker or similar technologies

Senior Lead DevOps Engineer

QA Engineer

• Provide domain expertise on automation test strategies and technologies
• Support development of automated testing solutions for multiple software processes
• Define and oversee test design and execution activities
• Monitor, measure, and report defects, test results, and remediation efforts
• Manage QA, UAT, and post-release testing for software applications
• Develop and set goals for direct reports
• Provide technical leadership to Quality Engineering team members
• Collaborate with Quality Engineering Managers, Development teams, and DevOps team members to improve testing processes
• Prioritize work, plan testing activities, and address quality-related challenges
• Participate in planning sessions, testing reviews, defect evaluation discussions, and quality readiness meetings
• Lead implementation of automated testing solutions and automation integration within CI/CD processes
• Research, develop, and initiate advanced automated testing methodologies
• Report to the Director of Quality Engineering

Senior Manager, Quality Engineering, SDET

Product Manager

• Define and prioritize the authentication roadmap across web and mobile platforms
• Balance security, reliability, performance, and user experience in product decisions
• Drive improvements to login, account access, and Join experiences using data, analytics, and customer insights
• Partner with engineering and stakeholders to translate technical requirements into scalable product solutions
• Manage dependencies and delivery in a shared-resource environment
• Monitor authentication performance and resolve production issues and risks
• Ensure secure, seamless integrations with internal teams and external partners
• Collaborate with Engineering teams across web, mobile, and Core APIs
• Collaborate with Security, Legal, Compliance, and cross-functional product teams
• Contribute to Agile delivery through sprint planning, backlog refinement, roadmap reviews, and integration discussions
• Own a prioritized authentication roadmap and delivery of authentication enhancements, capabilities, and partner integrations

Manager, Product Management

• Lead collection, consolidation, and validation of performance data from international co-brand partners across multiple markets and products
• Develop and maintain reporting tools, dashboards, and analytical models using Power BI, Excel, and other business intelligence platforms
• Provide insights on portfolio performance, customer behavior, acquisition, engagement, and financial metrics
• Produce and distribute weekly performance reports and executive-ready business updates
• Monitor KPIs, identify trends, risks, and opportunities, and provide recommendations for decision-making
• Partner with Co-Brand Product Managers and regional cross-functional stakeholders on monthly and quarterly performance reviews
• Conduct ad hoc analysis and performance deep dives on marketing initiatives, promotional campaigns, customer acquisition programs, and portfolio strategies
• Translate complex data into meaningful commercial insights
• Improve reporting processes, automate manual activities, and enhance analytical capabilities through new datasets, tools, methodologies, and business intelligence solutions

International Co-brand Analyst

Project Manager

• Manage HRCC internal and corporate project deliverables using industry-standard project management tools
• Manage projects from initial consultation through full execution, including communication of progress and status updates
• Maintain project plans and artifacts, reporting, and work with teams to build cases for project approvals
• Conduct and document business plans
• Study and document standard processes and implement changes to improve efficiency
• Partner with Process Analysts to document and implement business and process changes
• Lead project meetings and serve as the project representative for HRCC
• Document business discussions, outcomes, actions, and risks
• Bring teams together to document tasks, assign owners and timelines, and create a framework for follow-up and execution
• Communicate project status, risks, and accomplishments
• Manage HRCC Shared Services projects related to contact center operations and corporate initiatives, including implementations and site launches

Project Management Analyst

• Support normal operations and major projects providing identity and access management services across the enterprise
• Develop, test, debug, and document platform operations and application integrations
• Develop and implement authentication and identity operating standards
• Develop tools and scripts to increase automation and streamline operations
• Manage PingFederate and PingDirectory platforms providing LDAP, SAML, and OAuth services
• Evolve Single Sign-On and LDAP services to improve resiliency and business continuity
• Resolve incidents, perform root cause analysis, and improve service quality
• Complete SAML, OAuth, and OIDC application onboarding through requirements analysis, design, implementation, and operational stages
• Build relationships across the Technology Directory and Collaboration Services team and the broader Infrastructure community
• Learn system interdependencies and recommend opportunities to evolve and streamline operations
• Create proactive processes to improve uptime and system processing
• Report to the Senior Manager of Directory Services

Lead Directory Services Engineer

• Provide strategic oversight for Product Owners across multiple mobile app pods
• Oversee a pod-based team topology and coordinate core product teams with specialized enabling teams
• Partner with the Senior Director of Mobile App Product to define and communicate the mobile app vision and roadmap
• Develop and present innovative product concepts to technical and non-technical audiences
• Directly manage Product Owners and support feature, user story, and business requirement execution
• Empower Product Owners while aligning their work with product strategy and company goals
• Identify and prioritize customer needs across owners, Hilton Honors members, guests, partners, and team members
• Define success metrics, analyze post-launch data, and respond to trends and user feedback
• Build relationships across engineering, design, data science and analytics, brands, property, policy/regulatory, and market-facing teams
• Identify opportunities to improve mobile app usability and accessibility
• Define and prioritize customer experience features with UX, Technology, Marketing, and Analytics

Director, Product Management – Mobile

• Own product strategy and prioritization for assigned domains, initially focused on PEP's inventory, groups, and reporting capabilities
• Translate business opportunities, operational challenges, risks, and hotel feedback into product recommendations and delivery plans
• Develop expertise in hotel operations, property management workflows, and business processes to identify opportunities for innovation and efficiency
• Own product initiatives from discovery through delivery, adoption, and measurement
• Create and communicate product requirements, business cases, roadmaps, priorities, risks, and recommendations
• Engage business stakeholders to understand needs, operational challenges, and strategic opportunities
• Collaborate with Product Owners to identify and mitigate delivery risks
• Build alignment across Product, Software Engineering, Architecture, Quality Engineering, Front Office, Revenue Management, Commercial, and Program teams
• Support vendor and technology partner engagements by providing product direction, evaluating solutions, and aligning delivery with business objectives
• Own Inventory, Groups, Reporting, and other enterprise priorities within Hilton's property management platform