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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing patient support programs and administrative tasks, with a strong focus on data accuracy, compliance, and effective communication across various stakeholders. Proficient in utilizing Microsoft Office tools to support operational management and reporting.
Highest-signal resume keywords
Patient Support Programs (PSP) ExperienceMicrosoft Office ProficiencyData Entry and ManagementInventory ControlAdministrative Support
About the role
Key responsibilities & impact- Assist with evaluations using extracted databases and information about programs, patients, clinics, and access
- Monitor and manage email and WhatsApp channels in accordance with established SLAs
- Contact patients, physicians, service providers, and clinics to confirm data, inventory, prescriptions, deliveries, receipts, and technical questions
- Enter new and continuation orders into the client portal
- Control and monitor Pharmacovigilance/Technical Complaint submissions
- Assist with inventory control of program materials
- Liaise with suppliers and distributors of high-cost medications
- Assist with maintaining KPI spreadsheets
- Support supervisors in monitoring productivity, logins, logouts, breaks, and telephony
- Support voucher issuance control
- Control services provided by partner organizations for billing purposes and submit supporting documentation
- Monitor product exchange and reimbursement cases
- Provide administrative support to supervisors, clients, sales representatives, partners, educators, and trainers
- Support the preparation of reports and presentations, as well as the operational management of programs
- Verify and communicate invoices and billing information to accredited laboratories
- Comply with Viveo's health, occupational safety, environmental, and sustainability practices
- Control operational data, identify gaps, and open and monitor support tickets
- Assist with reviewing SOPs and developing work instructions
Requirements
What you’ll need- Bachelor's degree in progress or completed in a health-related field
- Experience with Patient Support Programs (PSP), Patient Services Departments (PSD), or Customer Service (SAC), in customer service or administrative roles
- Intermediate proficiency in Microsoft Office: Word, Excel, and PowerPoint
Benefits
Comp & perks- Health insurance
- Dental insurance
- Work-from-home allowance
- Meal voucher
- Transportation allowance
- Life insurance
- Private pension plan
- Profit-Sharing Program
- Viveo Health Center, offering in-person specialties and an online platform
- Exclusive discounts at the Mafra Especialidades store
- TotalPass
- Exclusive employee partnerships and discounts
- Subsidy of up to 70% of the cost of assistive devices and prostheses for employees with disabilities and employees rehabilitated through Brazil's National Institute of Social Security (INSS)
- Replacement of assistive devices every two years upon medical recommendation for employees with disabilities and employees rehabilitated through Brazil's National Institute of Social Security (INSS)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryInventory ControlPharmacovigilanceTechnical Complaint ManagementKPI Monitoring
Soft Skills
CommunicationOrganizational SkillsAttention to Detail
Tools & Technologies
Client PortalEmail ManagementWhatsApp Management
Certifications & Qualifications
Bachelor's Degree in Health-Related Field
Industry Keywords
Patient Services Departments (PSD)Customer Service (SAC)Operational ManagementSOP ReviewBilling Documentation