Key Account Manager
iRhythm Technologies, Inc.
Posted: 10/20/2026
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Key Account Manager
iRhythm Technologies, Inc.Posted 10/20/2026full-timeRemote • United StatesMid-LevelSenior💰 $103,000 - $134,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Success, with a strong focus on cultivating long-term relationships and driving performance improvements. Proficient in managing multiple accounts, leading strategic initiatives, and utilizing tools like Salesforce to enhance customer engagement and operational efficiency.
Highest-signal resume keywords
Account ManagementCustomer SuccessSalesforce ProficiencyStakeholder CommunicationAnalytical Skills
About the role
Key responsibilities & impact- Launch, maintain, retain, and grow iRhythm’s innovative commercial markets
- Launch, cultivate, and sustain long-term customer relationships while ensuring KPIs are met
- Deliver proactive value services and advocate internally for solutions supporting business outcomes
- Manage onboarding of 100+ accounts simultaneously, including project timelines and stakeholder collaboration
- Develop expertise in complex business models and execute strategic plans with directors
- Lead high-level meetings with executives and C-suite leaders
- Serve as primary representative and point of contact for assigned accounts and the Zio Service
- Partner with the Commercial Market Development team to ensure customer and patient success
- Evaluate processes and procedures and recommend operational improvements and technology
- Lead training material, scheduling, and rollout of the Zio Service during multisite launches
- Manage internal and external stakeholder communication, project scope, milestones, issues, and risks
- Act as Project Manager during launch phases to meet timelines and volume targets
- Organize project activities and interdepartmental meetings
- Lead customer meetings and quarterly business reviews with Directors, VPs, and C-suite stakeholders
- Drive customer/account performance improvements and develop action plans
- Liaise with billing, clinical operations, legal, finance, inventory, and customer care teams
- Provide customer training on iRhythm tools including ZioSuite and MyZio
- Ensure timely resolution of customer issues
- Understand customer workflows and recommend performance improvements
- Travel to and conduct account management initiatives as needed
- Monitor and communicate key performance trends across assigned accounts
- Lead or participate in special and ongoing projects important to customer and iRhythm success
Requirements
What you’ll need- 3–7 years of proven experience, including at least 3 years in account management/customer success
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or Customer Success Manager
- Collaborative, responsive, flexible, and adaptive when working with customers and teams
- Self-directed and proactive
- Ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level
- Ability to make key decisions with little supervision
- Understanding of applying key measurements to drive commercial development
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency with Salesforce, reporting tools, and Microsoft Office
- Strong analytical skills and ability to identify trends and present succinct, actionable information
- Bachelor's degree required
- Must be willing to travel up to 20%
Benefits
Comp & perks- Reasonable accommodations for qualified individuals with disabilities in job application procedures
- Equal opportunity employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCustomer Success ManagementProject ManagementPerformance ImprovementStrategic PlanningData AnalysisKPI MeasurementTraining DevelopmentOperational ImprovementMultitasking
Soft Skills
CollaborationFlexibilityProactivityCommunicationInfluencing
Tools & Technologies
SalesforceMicrosoft OfficeReporting ToolsZioSuiteMyZio
Industry Keywords
Commercial MarketsCustomer RelationshipsC-Suite EngagementAccount PerformanceHealthcare Technology