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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Mainframe Production Support, focusing on JCL troubleshooting, batch processing, and job scheduling. Proficient in managing datasets and ITSM incident management while ensuring operational continuity across Production, QA, and Test environments.
Highest-signal resume keywords
Mainframe Production SupportJCL TroubleshootingOPC/TWS Job SchedulingNDM/Connect File TransfersITSM Incident Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Perform batch operations according to service agreements
- Analyze first-level issues across systems and resolve or route them appropriately
- Develop support system management processes for customer requirements
- Analyze, troubleshoot, and resolve JCL abends, override issues, and symbolic parameter problems
- Allocate and manage BIOS, TIF, GDG, and VSAM datasets
- Identify ownership of Production and QA jobs and coordinate with development groups
- Perform FOOS recovery and batch/online recovery activities
- Coordinate batch job restarts, abend recovery, and customer escalations
- Use break-glass procedures for emergency production support access
- Monitor and manage OPC/TWS job scheduling activities
- Support NDM/Connect: Direct operations, transfer troubleshooting, DR transfers, and client file transfers
- Perform PDX installs, promotes, backouts, and password reset support
- Manage ITSM incidents, problem tickets, FACHA/Hot Item creation, reassignment, and closure
- Process TSSR work orders and production/QA job requests within SLA timelines
- Execute weekend IPL support, validate environment availability, and coordinate fixes
- Ensure Production, QA, and Test regions are operational after maintenance and IPL activities
- Collaborate with development, storage, client, and infrastructure teams
Requirements
What you’ll need- 4+ years of experience in Mainframe Production Support
- Experience monitoring, troubleshooting, and maintaining batch processing, scheduling, file transfers, and production environments across Production, QA, and Test regions
- JCL troubleshooting and abend resolution
- OPC/TWS job scheduling and monitoring
- NDM/Connect: Direct file transfers
- Dataset management including VSAM, GDG, BIOS, and TIF
- PDX deployment activities
- ITSM ticketing systems and incident/problem management
- Batch monitoring and recovery actions
- IPL support activities
- Strong analytical and communication skills
Benefits
Comp & perks- Flexible, supportive environment
- Well-being support through Be Well programs
- Financial, mental, physical, and social health programs
- Personalized development goals
- Continuous feedback
- Certifications with Microsoft, Google, and Amazon
- Coaching and hands-on learning experiences
- Cutting-edge learning opportunities
- Career pathing and professional development support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Batch ProcessingDataset ManagementAbend ResolutionIPL SupportFOOS RecoveryPDX DeploymentJob MonitoringTroubleshootingProduction Environment ManagementSLA Compliance
Soft Skills
Analytical SkillsCommunication Skills
Tools & Technologies
OPCTWSNDM/ConnectITSM SystemsBIOSTIFGDGVSAM
Industry Keywords
Batch OperationsProduction SupportQuality AssuranceTest EnvironmentsJob SchedulingFile TransfersEmergency Production Support