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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in guiding customer implementations and driving measurable improvements in manufacturing performance through effective project management, training, and facilitation. Strong ability to collaborate with diverse teams and translate customer goals into actionable plans.
Highest-signal resume keywords
Manufacturing ExperienceImplementation LeadershipProject Management SkillsFacilitation SkillsUnderstanding of Manufacturing KPIs
About the role
Key responsibilities & impact- Guide customers from kickoff through go-live, meeting agreed timelines and adoption goals
- Lead customer implementations, including discovery, planning, training, and go-live
- Work with customers to define goals, milestones, and measures of success
- Provide ongoing coaching to incorporate L2L into daily workflows and continuous improvement practices
- Facilitate customer working sessions, kaizens, and onsite engagements
- Use adoption and operational data to identify gaps and recommend improvements
- Build relationships across frontline teams, plant leadership, and technical stakeholders
- Partner with Customer Success on account planning, customer reviews, and expansion opportunities
- Collaborate with internal teams to resolve issues and incorporate customer feedback into product and service improvements
- Help customers apply L2L to operational challenges, measure progress, strengthen relationships, address risks, and identify expansion opportunities
Requirements
What you’ll need- Manufacturing experience is required
- Ability to understand manufacturing KPIs, pain points, and digital transformation initiatives
- Ability to articulate how L2L drives measurable improvements in plant-floor performance
- Experience leading implementations, improvement projects, or technology adoption
- Ability to translate customer goals into practical plans and measurable results
- Strong facilitation, training, and project management skills
- Comfort working with both frontline employees and senior leaders
- Ability to manage multiple customer priorities and follow through on commitments
- Willingness to travel to global customer sites
- Must live in the Mountain, Central, or Eastern US time zones
- Experience with manufacturing software, B2B SaaS, Lean, or kaizen facilitation is a plus
Benefits
Comp & perks- Remote-first approach
- Office space in Burlington, MA
- Opportunity to work with a purpose-driven team
- Collaboration-focused work environment
- Continuous improvement and professional growth opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital Transformation InitiativesTechnology AdoptionContinuous Improvement PracticesOperational Data AnalysisGoal Definition and Measurement
Soft Skills
Relationship BuildingCoachingCollaborationCommunicationAdaptability
Tools & Technologies
Manufacturing SoftwareB2B SaaSLeanKaizen Facilitation
Industry Keywords
Customer SuccessPlant-Floor PerformanceOnsite EngagementsCustomer ReviewsGlobal Customer Sites