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Customer Support Specialist – Accounting
LegalPlaceCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service, particularly in resolving requests related to accounting platforms while ensuring high-quality standards. Proficient in using CRM systems like Salesforce and committed to continuous learning and improvement.
Highest-signal resume keywords
Customer Service ExperienceCRM ProficiencyAccounting KnowledgeCommunication SkillsProblem-Solving Orientation
About the role
Key responsibilities & impact- Handle requests related to the in-house accounting platform
- Ensure requests are resolved within the required timeframes and to the expected quality standards
- Pursue continuous training through ComptaPlace Academy
- Identify bugs or technical blockers and liaise with developers
- Support clients as they learn to use the platform
- Share valuable feedback with the accounting, formalities, and sales teams
- Encourage satisfied clients to leave a review and become ComptaPlace ambassadors
- Update customer records in Salesforce and enrich the database
Requirements
What you’ll need- At least 2 years of successful experience in customer service by phone and email
- Previous experience in an accounting firm (administrative support, accounting, etc.) is a plus
- Comfortable with IT and new tools
- Experience with, or comfortable using, a CRM, dashboards, and ticketing systems
- Proactive and solution-oriented
- Patient, supportive, and attentive to customer needs
- Excellent written and verbal communication skills
- Versatile, responsive, and organized
- Curious and eager to learn
Benefits
Comp & perks- Swile meal card: €9/day (50/50 employer contribution)
- Alan health insurance
- 50% reimbursement of gym membership
- Up to 2 days of remote work per week
- ComptaPlace Academy and ongoing training
- Career development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounting SupportDatabase ManagementTechnical TroubleshootingTicketing SystemsDashboard Usage
Soft Skills
Proactive AttitudePatienceSupportivenessOrganizational SkillsCuriosity
Tools & Technologies
SalesforceComptaPlace Academy
Industry Keywords
Customer SatisfactionClient SupportFeedback SharingAmbassador Program