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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing quality systems, including the design and implementation of LLM-based agents, continuous improvement methodologies, and compliance with regulatory standards. Proven ability to lead audits, develop quality documentation, and translate customer requirements into actionable quality metrics.
Highest-signal resume keywords
LLM-Based Agent DesignQuality System ManagementInternal And External AuditsContinuous Improvement MethodologiesQuality Certifications
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own LILT's quality system end to end, including standards, audits, compliance, procedures, continuous improvement and the Quality Agents roadmap and operation
- Evaluate, design and build reliable Quality Agents with defined tools and structured instructions
- Evolve single-agent systems into multi-agent systems using orchestration patterns
- Define agent evaluation criteria, test sets, success metrics, monitoring and escalation paths
- Drive Quality Agent adoption and reduce manual quality effort
- Partner with Research and Product on ADQ, LLM improvements, AI Review, AI QA and emerging AI workflows
- Convert quality findings into product requirements, evaluation criteria and feedback loops
- Lead internal and external audits, including ISO certification and customer audits
- Manage evidence collection and corrective and preventive actions through closure
- Standardise and maintain SOPs, workflows and quality documentation
- Ensure quality processes meet customer, contractual and regulatory requirements
- Partner with Customer Success and Delivery on proactive quality programmes, governance and success metrics
- Advise customers on automated, agent-verified, human-verified and combined workflows
- Represent Quality in customer business reviews, audits and escalations
- Lead structured continuous improvement across the Commercial business
- Own quality metrics covering errors, PQs, rework and trends
- Strengthen quality controls across review, delivery and follow-through
- Partner with Product and Engineering to automate checks and escalation
- Partner with Expert Supply and Operations to improve expert quality processes and guidance
- Lead and develop the Quality team
- Oversee customer-facing Quality Manager staffing sold as a service
- Develop playbooks for AI-driven quality management
Requirements
What you’ll need- Demonstrable, hands-on experience designing, building and running LLM-based agents in production
- Scripting or data skills, such as Python and SQL
- Proven experience improving LLM output quality
- Significant experience running quality systems, including leading internal and external audits and compliance programmes
- Experience writing and maintaining processes and procedures
- Experience leading structured continuous improvement, including RCA, CAPA and KPI reviews
- Experience managing and developing people
- Ability to translate customer quality requirements into acceptance criteria and governance
- Ability to advise on quality, cost and speed trade-offs
- Ability to work credibly with customers, executives and technical teams
- Background in localisation, translation or language services preferred
- Experience in customer-facing quality roles for enterprise accounts preferred
- Track record of working with research scientists and product managers preferred
- Quality certifications such as Six Sigma are a plus
Benefits
Comp & perks- Equity
- Remote or hybrid work options
- Global collaboration and growth opportunities
- AI-assisted application evaluation with opt-out option
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PythonSQLQuality System DesignProcess WritingData AnalysisQuality Metrics DevelopmentAgent Evaluation CriteriaCorrective And Preventive ActionsSOP MaintenanceRCA And CAPA
Soft Skills
Customer EngagementTeam LeadershipCross-Functional CollaborationAdvisory SkillsCommunication
Certifications & Qualifications
Six Sigma
Industry Keywords
LocalisationTranslationLanguage ServicesQuality AssuranceCompliance Programmes