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Posted: 10/20/2026Director, Utility Field Services
Shermco IndustriesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in multi-location operations, focusing on safety, quality, and financial performance within electrical services. Proven ability to manage budgets, KPIs, and workforce development while fostering customer relationships and compliance.
Highest-signal resume keywords
Operations LeadershipP&L ResponsibilityRelay Protection And ControlsField Services ExperienceSafety Leadership
About the role
Key responsibilities & impact- Lead day-to-day Protection & Controls operations across multiple branches and service locations in the United States and Canada
- Translate strategy, budget, and operating priorities into plans, accountabilities, and execution rhythms
- Provide direct leadership to General Managers and Area Managers, including hiring, onboarding, coaching, development, succession planning, and performance management
- Own execution for safety, quality, labor utilization, productivity, project delivery, customer service, and financial performance
- Monitor and act on KPIs including labor hours, revenue, gross margin, utilization, backlog, forecast accuracy, and project performance
- Lead operating forecasts and develop annual budget, workforce, equipment, and capacity plans
- Ensure staffing and resource deployment across locations
- Drive compliance with safe work practices, field audits, near-miss reporting, corrective actions, and regulatory requirements
- Promote consistent work methods, technical quality, documentation, and accountability
- Maintain workforce, equipment, processes, and technical capability for relay testing, protection and controls, commissioning, and substation work
- Support technician qualification, training, career progression, and leadership development
- Maintain customer relationships, participate in account planning and major proposals, and resolve operational or service issues
- Coordinate with Business Development, Engineering, Safety, Finance, Human Resources, Fleet, Procurement, and other operating groups
- Implement process, reporting, and technology improvements
- Support expansion into adjacent services and emerging markets, including apparatus testing and battery energy storage system testing and commissioning
- Recruit 3+ technicians per month, retain 90% of the workforce on a trailing-twelve-month basis, and achieve an 85% field technician/engineer utilization average
Requirements
What you’ll need- Bachelor’s degree in business, engineering, construction management, or a related field; equivalent operations leadership experience will be considered
- 15+ years of progressive field services experience, ideally in electrical services, utility services, field operations, construction, testing, commissioning, or a related technical services environment
- 5+ years of experience in a multi-location operations leadership role
- Experience leading managers who have direct reports and demonstrated ability to coach, mentor, and develop operating leaders
- Demonstrated P&L responsibility for an electrical or technical services business of approximately $40 million or greater
- Working knowledge of relay protection and controls, electrical testing, commissioning, utility substations, or closely related services is strongly preferred
- Demonstrated ability to manage labor, revenue, margin, utilization, backlog, forecasts, budgets, and project performance
- Experience with business development, major customers, proposals, contracts, and customer issue resolution
- Strong safety leadership and understanding of applicable electrical, field-service, and employment requirements
- Strong analytical judgment and the ability to turn operating and financial data into timely actions
- Excellent leadership, communication, collaboration, and interpersonal skills
- Ability to travel regularly among operating locations and customer sites
- Ability to work effectively under pressure, manage competing priorities, and meet deadlines
- Must live close to a major airport
Benefits
Comp & perks- Remote work
- Opportunity to work in a national role
- Professional development, technician qualification, evaluator signoff, training, career progression, and leadership development programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget ManagementKPI MonitoringProject Performance ManagementElectrical TestingCommissioningUtility SubstationsLabor UtilizationForecastingTechnical Capability MaintenanceCustomer Issue Resolution
Soft Skills
LeadershipCommunicationCollaborationCoachingInterpersonal Skills
Industry Keywords
Electrical ServicesField OperationsConstruction ManagementTechnical ServicesSafety ComplianceBusiness DevelopmentCustomer Relationship ManagementWorkforce DevelopmentEmerging MarketsApparatus Testing