Manager – Executive Patient Access
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Posted: 10/19/2026
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Posted: 10/19/2026Manager – Executive Patient Access
Mallinckrodt PharmaceuticalsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient access management, reimbursement processes, and strategic leadership within the biopharma industry. Proven ability to analyze data, influence organizational strategy, and enhance patient experiences through effective collaboration and innovative solutions.
Highest-signal resume keywords
Patient Access ManagementReimbursement ExperienceBiopharma Industry ExpertiseOnboarding Team MembersStrategic Recommendations
About the role
Key responsibilities & impact- Serve as a strategic leader and trusted partner to patients, caregivers, and internal stakeholders across the treatment journey
- Identify barriers to therapy and drive innovative solutions through education, advocacy, and cross-functional collaboration
- Manage the most complex, high-impact patient access situations and organizational escalations
- Manage patient assistance and reimbursement support services for buy-and-bill products
- Educate office staff and patients on buy-and-bill processes, patient assistance, reimbursement support, and Specialty Pharmacy logistics
- Analyze acquisition and reimbursement data to identify logistical issues and create actionable steps
- Coordinate with patient support services representatives, specialty pharmacies, provider offices, case managers, and FRMs to resolve access issues
- Serve as the organizational authority for Patient Access Liaison best practices and consult on complex access, reimbursement, and patient experience matters
- Lead onboarding and training of new team members and maintain onboarding resources, workflow guidance, and knowledge repositories
- Develop SOPs and participate in launch readiness task forces; assess launch risks
- Design and evolve patient access performance frameworks, launch metrics, escalation governance, and patient experience measurement strategies
- Influence patient access performance, program effectiveness, operational efficiency, and patient support KPIs
- Represent Patient Support Services in cross-functional workstreams with Customer Experience, compliance, marketing, and other teams
- Identify reimbursement, payer, and access trends and translate field observations into strategic recommendations
- Govern patient access resources, tools, educational materials, and process enhancements
- Facilitate knowledge-sharing sessions and case reviews
- Assess the patient journey, identify systemic barriers, and recommend improvements to treatment access and patient experience
- Act as the Voice of the Patient and present patient insights to leadership
- Advise Customer Experience, Market Access, Commercial Operations, and Brand Leadership teams on access trends and reimbursement risks
- Champion solutions that improve patient and caregiver experiences
Requirements
What you’ll need- BS or equivalent is required; MBA or advanced degree ideal
- Physician Administered Product Experience required
- 10-15 years of relevant experience in the Biopharma industry required
- 8-10 years of reimbursement experience required
- Previous experience working with vendor relationships desirable
- Previous experience managing customer interactions
- Experience onboarding team members
- Proven ability to identify systemic business issues and drive solutions that improve patient and organizational outcomes
- Demonstrated history of translating field insights into strategic recommendations that influence business decisions
- Recognized subject matter expert with demonstrated ability to influence organizational strategy through access, reimbursement, and patient experience insights
- Demonstrated experience leading enterprise-wide initiatives, establishing best practices, and driving organizational change through influence rather than direct authority
- Experience leading others without direct authority
- Systemic understanding of the global payer and distribution environment, particularly biologic In-Office Injectables (IOI) in the U.S.
- Understanding of coverage, coding, payment, and reimbursement requirements and policies
- Knowledge of Local Coverage Determinations (LCDs) per each regional MAC for Keenova products
- Knowledge of Medicare billing/coding and appeal process; ability to interpret Medicare EOBs
- Understanding of legislative, legal, and regulatory environments
- Solid understanding of coverage policy creation, interpretation, and management
- Understanding of buy-and-bill and Specialty Pharmacy channels
- Knowledge of HIPAA requirements and FDA regulations
- Ability to translate complex clinical, reimbursement, or program-related information into clear, simple, actionable language
- Up to 50% travel may be required
Benefits
Comp & perks- Competitive pay and benefits
- Bonus eligibility in accordance with the applicable program
- Up to 50% travel may be required
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Assistance ProgramsBuy-and-Bill ProcessesData AnalysisLocal Coverage Determinations (LCDs)Medicare Billing/CodingRegulatory CompliancePatient Experience MeasurementOperational EfficiencyAccess Trends AnalysisProgram Effectiveness
Soft Skills
Cross-Functional CollaborationInfluencing Without AuthorityCommunication SkillsProblem-SolvingLeadership
Tools & Technologies
Patient Support ServicesKnowledge RepositoriesPerformance FrameworksEducational MaterialsWorkflow Guidance
Industry Keywords
BiopharmaPayer EnvironmentSpecialty PharmacyFDA RegulationsHIPAA RequirementsVoice of the PatientCustomer ExperienceMarket AccessCommercial OperationsOrganizational Change