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Manila RecruitmentCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales capabilities with a proven track record of achieving targets, effective communication skills in English, and the ability to build rapport with clients. Proficient in using CRM systems and managing booking records while maintaining a professional demeanor in a remote work environment.
Highest-signal resume keywords
Sales ExperienceExcellent Spoken EnglishCRM ProficiencyConsultative SellingEducation Industry Knowledge
About the role
Key responsibilities & impact- Respond quickly and professionally to new enquiries by phone, email, WhatsApp, and social media
- Make outbound calls to new leads and follow up warm leads promptly
- Understand each enquirer’s background and goals, and recommend the most suitable course or package
- Explain course content, dates, locations, pricing, and payment or finance options clearly and accurately
- Handle questions and objections confidently, and close bookings
- Take deposits and payments and send out booking confirmations
- Follow up with leads who haven’t booked yet and with past delegates about further training
- Keep the CRM and booking records accurate and up to date
- Work towards weekly and monthly sales targets
- Feedback to the team on common questions, objections, and opportunities
Requirements
What you’ll need- English – essential, the most important requirement
- Excellent spoken English: clear, natural, and confident, with a neutral accent that is easy for Australian clients to understand over the phone
- Excellent written English: professional emails and messages with correct grammar, spelling and punctuation
- Able to hold a natural, friendly conversation, build rapport quickly, and explain detailed information clearly without a script
- Bachelor’s degree in any field is required
- At least 2 years of sales experience, preferably in phone-based or online sales
- Experience selling to Australian, UK, or US clients is strongly preferred
- Experience in the education, training, healthcare, beauty, or aesthetics industries is a strong advantage
- Proven track record of achieving sales targets and converting leads into customers
- Confident on the phone and comfortable making outbound calls
- Persuasive without being pushy, with a consultative, helpful style
- Highly organised, with excellent follow-up habits
- Professional, reliable and self-motivated when working remotely
- Comfortable using a CRM, WhatsApp Business, Google Sheets and email
- Quick to learn about technical or medical products
- Able to work Australian business hours consistently
- Reliable high-speed internet with a backup connection
- A quiet, professional home workspace
- A good-quality headset and computer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Target AchievementLead ConversionOutbound CallingBooking ManagementPayment Processing
Soft Skills
Clear CommunicationRapport BuildingOrganizational SkillsSelf-MotivationPersuasiveness
Tools & Technologies
CRM SoftwareWhatsApp BusinessGoogle SheetsEmail Communication
Industry Keywords
EducationTrainingHealthcareBeautyAesthetics