Marsh McLennan

Business Operations

• Manage and support critical back-end operational functions regionally
• Oversee outsourcing teams, reroute assigned tasks, monitor utilization and capacity, and lead weekly alignment meetings
• Maintain and administer agency management systems
• Execute key finance-related operational processes and support operations leaders
• Educate field colleagues on outsourcing processes
• Serve as a subject matter expert for operational questions
• Support special operational initiatives
• Address challenges involving finance, systems, outsourcing, reporting, and technology
• Work independently, solve unfamiliar problems, meet deadlines, and ensure thorough follow-through

Business Process Specialist, Employee Health & Benefits

Data Analyst

• Manage projects
• Associate Team Leaders and Team Leaders typically work on one project at a time; Directors typically work on two smaller assignments or one large, more complex assignment
• Develop hypotheses, manage data collection, create models and analyses, conduct primary and secondary research, creatively tackle information limitations, surface insights, and oversee analysts’ work
• Use Partners and the internal network to provide technical and senior-level steer to projects
• Work with clients to complete project deliverables to a high standard
• Maintain team energy and positive work-life balance
• Coach Oliver Wyman and client team members to develop their skills

Team Lead – Data & Analytics

Director

• Plan and prioritize work and support delivery lifecycle activities
• Collate and report project status and impediments
• Lead and manage Launch Implementation and Your Way implementation projects
• Manage team workload and support all delivery lifecycle phases
• Coordinate with engagement managers, project managers, clients, and project stakeholders
• Lead multiple Absence and Time Tracking projects simultaneously
• Conduct workshops and address customer queries
• Deliver Absence and Time Tracking, reporting, and dashboard solutions
• Identify scope, scope gaps, and appropriate stakeholders
• Communicate and collaborate with internal and external stakeholders
• Gather and document requirements and define project timelines
• Develop test scenarios and scripts and support feature releases, security, and UAT
• Mentor and coach team members
• Drive operational excellence and transformational projects
• Lead Workday implementation projects from planning through execution
• Develop strategies to maximize Workday platform usage
• Plan, execute, and monitor Workday implementation, upgrade, and optimization projects
• Manage and mentor Workday analysts, consultants, and developers
• Investigate client Absence and Time Tracking requirements and design solutions
• Provide clients with an overview of Workday Absence and Time Tracking capabilities
• Conduct client sessions and support requirements-template completion
• Assist clients with application testing
• Provide post-deployment production support
• Assist with production rollout
• Manage stakeholder expectations and issue resolution, including escalation
• Develop stakeholder communication plans
• Leverage synergies between global information systems

Associate Director – IT Implementation Consulting

Consultant

• Lead workstreams on client engagements
• Structure analyses and develop actionable recommendations supporting client decision-making
• Frame hypotheses, identify key business questions, and direct quantitative and qualitative research
• Apply structured problem-solving and analytical thinking to complex business issues
• Develop client deliverables including presentations, analyses, workshops, models, and discussions
• Work across industries and capabilities, with opportunities to specialize or explore different areas
• Travel within the home market and internationally
• Coach junior team members and foster an inclusive, collaborative, high-performing team environment
• Build trusted client relationships through clear communication and stakeholder management
• Lead increasingly complex engagements and take ownership of client relationships
• Collaborate with industry specialists and global experts across Oliver Wyman

Senior Consultant

Actuary

• Serve as a strategic partner to brokers and clients, identifying and delivering effective solutions to client challenges
• Work closely with broking teams to ensure optimal use of analytical resources and address client needs
• Enhance the value GC Analytics brings to client relationships
• Engage directly with clients to discuss risks, concerns, and potential solutions
• Leverage broad reinsurance market knowledge, including when a full actuarial data review is unavailable
• Partner with brokers in problem-solving discussions and provide insights beyond traditional actuarial analysis
• Independently propose actuarial services and valuations to clients to address current and future needs and mitigate risk
• Modify complex specialty models and propose value-added models to assess risk exposure and forecast risks, losses, and financial impact
• Expand client services beyond reinsurance transactions to drive business development
• Direct a team building complex specialty models and developing pricing strategies
• Advise senior management on issues and progress to support smooth reinsurance transaction processes
• Communicate strategically with brokers, reinsurers, and clients to anticipate needs and promote reinsurance actuarial services

SVP – Actuarial Advisor

Account Manager

• Lead management of an established client portfolio to ensure contractual obligations and service excellence
• Manage daily tasks and projects to maintain and enhance client satisfaction
• Oversee client renewals, servicing, potential terminations, plan documentation, system records, and checklists
• Analyze coverage needs and pricing and provide renewal recommendations
• Monitor IRS and Department of Labor regulations and industry trends and communicate updates
• Ensure adherence to standardized procedures and processes
• Review and audit staff work for timeliness, quality, compliance, and system efficiency
• Conduct audits of record-keeping systems and third-party card vendor systems
• Respond to client and teammate inquiries regarding administration, billing, and claims
• Build and maintain client relationships and manage issues to support retention
• Mentor and train teammates
• Provide administrative support for special projects and new service development
• Attend seminars, training, and carrier meetings
• Support revenue and client retention objectives
• Develop and deliver on-site and virtual training for clients and participants
• Serve as primary point of contact for assigned clients and provide strategic guidance
• Collaborate with internal partners, broker partners, and account managers
• Maintain accurate client records and documentation
• Serve as an internal subject matter expert
• Ensure flexible benefits plans comply with IRS, ERISA, HIPAA, and ACA requirements
• Make strategic plan design recommendations based on client data and business priorities
• Initiate and manage renewals and plan document updates

Client Relationship Manager, Flexible Benefits

Risk

• Serve as a lead consultant on Defined Contribution pension clients
• Manage a portfolio by assessing performance, trends and business insights
• Generate revenue from existing clients and extend DC services through other lines of business
• Manage global DC matters and help clients analyse plans globally and locally
• Optimise plan design features
• Build new and develop existing business through relationship management, networking, events and seminars
• Act as a change agent by supporting and implementing Mercer business and corporate strategies

Pensions Governance Consultant, Defined Contribution

Compliance

• Provide lead compliance support for the Marsh Government Health Consulting team within the Health & Benefits practice
• Advise business leaders and colleagues on state governmental and regulatory matters
• Serve as the dedicated legal and compliance subject matter expert for Government Health Consulting
• Partner with Legal, Compliance and Public Affairs colleagues to deliver guidance
• Advise and make decisions in complex environments with competing priorities
• Determine when to escalate issues
• Educate and guide business teams on existing and emerging risk areas
• Work in a local office at least three days per week
• Collaborate with colleagues, clients and communities to create new solutions and impact

Lead Compliance Officer – Government Health Consulting

Associate

• Manage an assigned client portfolio, including timely follow-up, accurate system entry of client activity, and securing reinsurance premiums
• Collaborate with departments to support collection efforts and cash application processes
• Oversee timely settlement of funds to and from clients while ensuring compliance with payment warranties and conditions
• Complete assigned tasks accurately according to Service Level Agreements (SLAs)
• Provide detailed client-specific accounting and claims information to support sales opportunities
• Build and maintain relationships with brokers, clients, and markets
• Understand client and market needs and resolve issues effectively
• Participate in team meetings, share knowledge, and contribute to team outcomes

Associate II – Transactional Services

• Assist the onshore broking team with developing, implementing and managing risk management and insurance programs
• Assist with developing and maintaining long-term relationships with key client decision makers
• Understand clients' businesses, risk management and insurance needs
• Implement renewal and broking strategies
• Assist with developing additional business and acquiring new business
• Assist with account retention and defence strategies
• Assist with negotiating equitable claim settlements
• Monitor accuracy and performance of operations processing outputs
• Develop understanding of new technologies and company capabilities
• Participate in client and insurer meetings as required
• Use required IT applications to maintain compliance, accuracy and workload
• Produce and process client transactions, including premium and adjustment calculations, pre-renewal and broking meeting documentation, renewal reports, insurance manuals and certificates of currency
• Support the transition of work between broking and operations teams
• Maintain accurate and up-to-date client records
• Support effective working relationships with clients and insurers
• Perform other duties as required

Account Management / Broking

• Assist the onshore broking team with developing, implementing and managing risk management and insurance programs
• Assist with developing and maintaining long-term relationships with client decision makers
• Understand clients' businesses, risk management and insurance needs
• Implement renewal and broking strategies
• Support additional business development, new business acquisition, account retention and defence strategies
• Assist with negotiating equitable claim settlements
• Monitor accuracy and performance of operations processing outputs
• Participate in client and insurer meetings as required
• Use required IT applications for compliance, accuracy, workload management, resource allocation and process improvement
• Produce and process client transactions, including premium and adjustment calculations, pre-renewal and broking meeting materials, renewal reports, insurance manuals and certificates of currency
• Facilitate work transitions between broking and operations teams and confirm output quality
• Maintain accurate client records
• Perform other duties as required

Account Management, Broking

Broker

• Instruct placement strategy and develop placement solutions for complex client needs
• Manage a book of high-profile, highly complex insurance and risk management portfolios
• Develop methods for go-to-market strategy and provide input on service pricing
• Support client retention and new business production
• Build strong working relationships with carriers and underwriters
• Create innovative approaches to unique client needs and provide cohesive client service
• Audit and finalize commission structures with underwriters
• Monitor changing insurance and risk market conditions
• Inform client teams, clients, and carriers of major coverage developments
• Apply advanced knowledge to the firm’s product lines through internal networks
• Devise new products and innovative solutions
• Lead complex placement and technical support activities on large accounts
• Ensure contract execution as required

Casualty Broker

Support Engineer

• Provide onsite and remote IT support to end users across multiple offices
• Support colleagues through in-person, phone, chat, and virtual support channels
• Set up, configure, and troubleshoot laptops, mobile devices, hardware, and software
• Set up and operate audiovisual hardware
• Respond to incidents within defined service levels and follow up to ensure resolution
• Escalate incidents and questions to appropriate support groups
• Support proactive technical initiatives and collaborate with technical teams
• Maintain inventory records for local hardware assets
• Disconnect, move, and reconnect laptop technology for users and office moves
• Assist with projects and events
• Complete time tracking and required training
• Participate in training on Marsh applications and systems
• Support remote offices as needed
• Work occasional weekends or after-hours shifts for business-critical events or emergencies

Senior Analyst – IT Support

Account Executive

• Manage and retain an existing client portfolio
• Identify and create new revenue opportunities through proactive cross-selling and upselling
• Deliver sales and growth within a predefined area
• Cover the Flemish region
• Manage relationships with clients, prospects, client teams, and producers
• Provide best-in-class service and drive growth
• Collaborate with Account Management colleagues to execute growth and retention strategies and meet sales goals
• Serve as a client contact and respond to complex client needs and questions
• Cultivate understanding of changing market conditions
• Comply with compliance, professional, and transparency standards

Client Executive – Corporate Sales

• Manage an assigned client portfolio through timely follow-up, accurate client activity entry, and securing reinsurance premiums
• Collaborate with departments to support collection efforts and cash application processes
• Oversee timely settlement of funds to and from clients while complying with payment warranties and conditions
• Complete assigned tasks accurately according to Service Level Agreements (SLAs)
• Provide detailed client-specific accounting and claims information to support sales opportunities
• Build and maintain relationships with brokers, clients, and markets
• Understand client needs and resolve issues effectively
• Participate in team meetings, share knowledge, and contribute to team outcomes