Enterprise Solutions Engineer, SLED
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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in pre-sales engineering and solutions architecture for SLED and enterprise accounts, with a strong focus on IT operations, compliance, and customer success in public sector environments.
Highest-signal resume keywords
B2B SaaS Pre-Sales EngineeringTechnical Consulting for SLED CustomersWindows and Linux Systems ProficiencyNetworking Concepts UnderstandingITSM Platform Experience
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own the full pre-sales technical experience for SLED and enterprise accounts
- Guide prospects through evaluation, product demos, architecture design, and proof-of-concept stages
- Collaborate with Account Executives and Sales Leadership to drive public sector growth and align technical value to agency and institutional goals
- Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption across large, distributed public environments
- Review and align technical content within RFPs and RFIs, providing subject matter expertise and compliance insight
- Surface SLED-specific feedback, identify feature gaps, and influence product roadmap direction
- Build and maintain reusable technical assets, including lab environments, demo flows, battlecards, and scripts
- Represent NinjaOne at government and education-focused events, conferences, and customer forums
- Contribute to Enterprise SE playbooks, processes, and cross-functional alignment
- Perform other duties as assigned
Requirements
What you’ll need- Reside in California, Oregon, or Washington
- 5+ years of experience in a B2B SaaS pre-sales engineering, solutions architecture, or technical consulting role supporting enterprise-level SLED customers
- Technical background such as TAM, support, or systems engineering, with practical insight into IT operations at scale across government or education environments
- Proficiency in Windows environments, including registry, services, and performance troubleshooting
- Familiarity with Linux/macOS systems and basic command-line troubleshooting
- Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections
- Hands-on experience with ITSM platforms and endpoint lifecycle management
- Experience with Salesforce, Jira, Highspot, or equivalent systems
- Comfortable navigating complex IT ecosystems and integrating with existing infrastructure
- Strong communication skills and executive presence
- Deep domain knowledge in IT operations, RMM, endpoint management, and ITSM-adjacent platforms within the public sector
- Understanding of SLED solution evaluation, procurement, scaling, procurement processes, and compliance considerations
- Adaptability and urgency in fast-paced, high-growth environments
- Bachelor’s degree preferred but not required
- Technical certifications such as CISSP, Security+, or cloud architecture are a plus
- Not eligible for visa sponsorship
Benefits
Comp & perks- Full-time hybrid remote work
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Life insurance coverage
- Unlimited PTO
- Opportunity for growth and advancement
- Approximately 30% travel, including strategic customer meetings, industry events, and team collaboration
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Solutions ArchitectureTechnical ConsultingWindows TroubleshootingLinux Command-Line TroubleshootingNetworking ConceptsITSM PlatformsEndpoint Lifecycle ManagementRMMCompliance InsightSLED Solution Evaluation
Soft Skills
Strong Communication SkillsExecutive PresenceAdaptabilityUrgency in Fast-Paced Environments
Tools & Technologies
SalesforceJiraHighspotITSM Platforms
Certifications & Qualifications
CISSPSecurity+Cloud Architecture
Industry Keywords
Public SectorGovernmentEducationIT OperationsEndpoint Management