Customer Support Executive, 6 months FTC
Nivoda
Posted: 10/20/2026Swift
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Customer Service Specialist
State of Florida
Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on resolution efficiency and cross-functional collaboration. Proficient in managing customer inquiries across multiple platforms while maintaining a proactive and customer-first approach.
Highest-signal resume keywords
Online Customer Support ExperienceZendesk ExperienceCross-Functional Collaboration SkillsProactive Problem SolvingNative English Proficiency
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Resolve customer issues and ensure swift response times
- Adapt to frequent changes and new product releases in a fast-paced scale-up environment
- Meet team KPIs including resolution time and response time
- Set personal and team KPIs to drive growth
- Collaborate with other teams to identify and address root causes of customer issues
- Answer customer inquiries via live chat, WhatsApp, and email
- Handle day-to-day client issues related to logistics, orders, and website bugs
- Serve as the internal voice of the customer
Requirements
What you’ll need- Minimum 2 years experience in online customer support, live chat, and calls
- 100% ownership and customer-first mindset
- Organisation and ability to multitask across different platforms
- Proactivity and forward thinking
- Assertive nature and ability to be the voice of the customer when communicating internally
- Excellent cross-functional collaboration skills
- Native or full professional proficiency in English is required
- Must permanently reside in the United States
- Must be able to work Monday–Friday, 10AM–7PM EST
- Must not require sponsorship to work in the United States
- Zendesk experience is highly desirable
- Native or full professional proficiency in Spanish or French is highly desirable
Benefits
Comp & perks- Dynamic working environment in a rapidly growing company
- Pleasant, low-hierarchy work environment
- Intellectually challenging work contributing to Nivoda’s success and scalability
- Opportunities for growth and learning
- Chance to join and contribute during the company’s exponential expansion phase
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Issue ResolutionLive Chat SupportOrder ManagementLogistics CoordinationWebsite Bug Troubleshooting
Soft Skills
Ownership MindsetOrganizational SkillsMultitasking AbilityAssertivenessCommunication Skills
Tools & Technologies
ZendeskWhatsAppEmail
Industry Keywords
Customer ExperienceKPI ManagementFast-Paced EnvironmentVoice of the Customer