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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by assisting customers with inquiries and optimizing their use of products or services. Proficient in following workflows and providing support through various communication channels.
Highest-signal resume keywords
Customer Service OrientationWorkflow AdherenceAvailability for ShiftsFriendly CommunicationTechnical Setup Proficiency
About the role
Key responsibilities & impact- Assist and guide customers to the right answers
- Solve customer concerns
- Help customers understand and optimize the use of client products or services
- Provide customer support through phones and tickets
- Work project shifts Monday–Saturday, 6:00 AM–5:00 PM Pacific
- Complete orientation beginning ASAP
- Follow client project workflows and respond to customer needs
- Work on customer support projects for top-tier brands
- Join ModSquad’s network as a Mod Contractor
Requirements
What you’ll need- Customer service-oriented
- Ability to follow a written workflow
- Available weekdays and weekends
- Friendly tone
- Willingness to adjust for feedback and help the team
- Willingness to take shifts whenever the project needs people
- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Willingness to install MSQ security software and a 2FA app on the phone
- English language
- Must reside in North Carolina, United States; California, Colorado, New York, and Washington are excluded for this advertisement
Benefits
Comp & perks- Flexible schedules
- Work-from-home arrangement
- Project gigs with top-tier brands and clients
- Part-time contractor opportunities
- Access to projects across global brands and clients
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly ToneWillingness to Adjust for FeedbackTeam Collaboration
Tools & Technologies
Windows 10 or AboveQuality HeadsetMSQ Security Software2FA App
Industry Keywords
Customer SupportProject ShiftsMod ContractorTop-Tier Brands