OhioHealth

Assistant

• Perform phlebotomy and/or specimen processing depending on job location
• Perform routine laboratory procedures according to established laboratory guidelines
• Handle blood, tissue, fecal matter, sputum, urine, spinal fluid, and other body fluids
• Adhere to safety and infection control practices
• Provide customer service to clinicians and clients
• Communicate with physician office staff, clinical staff, laboratory associates, patients, and families
• Use service recovery when necessary
• Perform computer-related tasks using LIS and e-Source
• Train new employees and students
• Adhere to regulatory requirements including National Patient Safety Goals, CAP, OSHA, JCAHO, CMS, OSH, and laboratory policies and procedures
• Maintain competencies and complete mandatory required education (ACE)
• Perform miscellaneous assigned tasks

Technical Lab Assistant, Phlebotomist

Nurse

• Provide general nursing care to patients and families throughout the continuum of care
• Provide case management support for cardiac patients
• Educate patients
• Use clinical expertise to address triage and medical decisions
• Perform initial, ongoing, and functional health status assessments
• Document nursing interventions and planned outcomes
• Evaluate and document patient responses to nursing interventions
• Revise plans of care based on evaluative data as part of a multidisciplinary team
• Participate in process improvement activities targeting clinical quality, customer satisfaction, and financial performance
• Perform duties with a focus on safety, quality, and efficiency in a High Reliability Organization

Outpatient Registered Nurse, Cardiology

Manager

• Plan, organize, direct, and evaluate operations of the Respiratory Care, Pulmonary Rehab, and Cardiac Rehab departments
• Manage department administrative and fiscal performance and accountability
• Provide direction, supervision, and leadership for the entire staff
• Plan the scope and emphasis of respiratory, pulmonary, and cardiac services in relation to hospital services and community need
• Monitor staffing needs, assignments, productivity, and resource distribution
• Identify and implement quality improvements and corrective action plans
• Provide direct patient care as needed
• Coordinate respiratory care services with nursing units and physicians
• Review, update, and develop policies and procedures
• Interview applicants and recommend hires
• Conduct performance appraisals, recommend merit increases, and set goals
• Conduct team meetings and collaborate with other managers
• Monitor licenses, permits, and disciplinary actions
• Assist administrative and medical directors with departmental planning and projects
• Facilitate interdepartmental communications and serve as a liaison
• Help prepare annual budgets and forecast human resource, equipment, and supply needs
• Serve on committees, make operational recommendations, and present information as needed

Administrative Manager – Pulmonary Services

General

• Support the Employee Assistance Program (EAP), Mindfulness Program, and Provider Well-Being
• Answer the Well-Being Connection and incoming emails
• Provide associates, providers, and leaders with appropriate well-being resource information
• Connect callers who are in distress with a clinician
• Register, schedule, and check in appointments for Well-Being Center services
• Provide administrative assistance to department operations
• Perform patient registration, including data entry of patient information and insurance verification
• Answer telephone and direct calls appropriately
• Greet customers and patients
• Confirm patient demographic information
• Verify insurance
• Provide customer service
• Collect co-pays
• Educate patients on insurance and billing
• Focus on safety, quality, and efficiency as part of a High Reliability Organization

Office Specialist

Learning and Development

• Support OhioHealth hospitals and business units as an educational support liaison
• Provide consulting, instructional design, content development, strategic planning, and project management
• Standardize education including orientation, annual competency assessment, regulatory, accreditation, certification, and development programs
• Design education based on educational standards, evidence-based practice, and OhioHealth policy
• Assess, plan, implement, and evaluate program development and management
• Develop and facilitate educational programs using adult learning principles
• Communicate educational outcomes to department leadership
• Review and evaluate educational content for evidence-based and best-practice alignment
• Develop educational plans aligned with organizational strategies and needs
• Collaborate with system educators and team members
• Manage projects, resources, timelines, and progress reports
• Identify tools and resources for creative project solutions
• Collaborate with executive sponsors and stakeholders
• Participate in committees, councils, administrative teams, and process improvement initiatives
• Promote relationships in a matrix environment
• Assess educational needs and distinguish education from performance gaps
• Advocate for standardized education and solutions addressing education gaps
• Facilitate and support change through communication and change-management planning
• Consult with system stakeholders on change processes
• Focus on safety, quality, and efficiency as a High Reliability Organization

Senior Learning Consultant

Patient Service Representative

• Serve as an initial point of contact for patients, physicians, and the public
• Provide exceptional customer service during encounters with patients, families, visitors, physicians, and associates
• Accept inbound calls and make outbound calls according to customer service standards
• Accurately identify patients in the EMR system
• Obtain and enter patient demographic and financial information while maintaining confidentiality
• Use critical thinking to make decisions, resolve issues, or escalate concerns
• Verify insurance eligibility using online systems, payer websites, or telephone
• Process faxes and transcribe information into the EMR
• Contact care centers regarding urgent patient requests and ensure timely follow-up
• Schedule outpatient appointments
• Generate, print, and provide patient estimates
• Inform patients of outstanding balances, collect balances and copayments, or provide financial assistance information
• Answer questions regarding insurance residuals and self-pay accounts
• Use CPT codes to select codes from clinical descriptions
• Determine out-of-network acceptance
• Explain billing procedures and hospital policies and provide documentation
• Update and annotate accounts using standard work
• Review insurance information and determine need for referrals or financial counseling
• Educate patients on MyChart, including activation
• Participate in and contribute to Lean process development
• Confirm physician orders and visit purposes
• Verify multidisciplinary outpatient schedules to expedite patient processing
• Obtain Release of Information authorization for medical records
• Resolve patient complaints and concerns, escalating appropriately when necessary
• Provide information to physician offices and hospital departments

• Perform phlebotomy and/or specimen processing depending on job location
• Perform routine laboratory procedures according to established laboratory guidelines and principles of human growth and development
• Provide customer service to clinicians and clients
• Communicate professionally by telephone with physician office staff, clinical staff, and laboratory associates
• Communicate with patients and their families and use service recovery when necessary
• Perform associated computer-related tasks, including LIS and e-Source
• Train new employees and students
• Maintain regulatory compliance and follow laboratory policies and procedures
• Perform miscellaneous tasks as assigned
• Focus on safety, quality, and efficiency as part of a High Reliability Organization

Technical Laboratory Assistant

Technician

• Maintains visual observation of patients at all times
• Verbally redirects patient over digital 2-way audio device in the patient room
• Immediately summons nursing staff if the patient requires assistance
• Participates in collaborative identification and reporting of patient safety issues
• Demonstrates safe work practices and attitudes, follows safety rules, and works to prevent unsafe conditions and behaviors
• Performs duties with focus on safety, quality, and efficiency

Virtual Patient Observation Technician – Nights

• Provide medical forensic exams to victims of intentional and/or interpersonal violence, including sexual assault, domestic violence, and human trafficking
• Practice forensic nursing according to state and national guidelines, the Ohio Revised Code, and IAFN standards
• Collect comprehensive patient and law-enforcement information
• Complete detailed patient/victim histories
• Prioritize data collection, including photographic documentation and body diagrams
• Perform head-to-toe assessments to identify life-threatening injuries and support diagnosis and treatment
• Use evidence-based assessment techniques and instruments to collect, analyze, and document patient data
• Collect forensic evidence using Ohio Department of Health kits and applicable protocols
• Identify and report life-threatening injuries or trauma to physicians
• Develop nursing diagnoses and collaborative problems
• Develop safety plans with law enforcement, patients, families, and advocates
• Coordinate follow-up care, including STI/HIV testing and trauma-informed care
• Modify expected outcomes based on patient status and situation evaluations
• Testify in court regarding forensic examinations, collected items, photographic documentation, and medical records
• Perform duties with focus on safety, quality, and efficiency

Forensic Staff RN

• Provide leadership and advanced coordination for Maternal Fetal Medicine services
• Navigate and coordinate care for high-risk pregnant patients with diabetes, hypertension, fetal conditions, and other complex needs
• Collaborate with multidisciplinary teams and management to coordinate patient care and support the nursing team and department
• Perform non-stress tests and electronic fetal monitoring
• Provide high-acuity patient navigation and assist with procedures
• Serve as a resource for associates through communication, scheduling/vacation-time coordination, coaching, mentoring, and team orientation
• Communicate pertinent and emergency information according to policies and procedures
• Explain care to patients, reduce anxiety, and obtain cooperation
• Record and document information in the electronic medical record
• Assist with development and oversight of internal clinic guidelines and procedures
• Oversee quality-control and performance-improvement goals and development
• Promote teamwork, service excellence, and patient-centered care
• Attend scheduled and monthly staff meetings, in-service training, committees, and other required functions
• Oversee nursing-team orientation and training with the manager
• Follow infection-control, safety, emergency/disaster, and HIPAA procedures
• Perform other duties as assigned

Outpatient Lead Nurse Navigator – Maternal Fetal Medicine

• Receive calls from external and internal customers needing images and/or reports
• Assist PACS users throughout the organization to improve and assure accuracy of patient imaging medical records
• Educate physicians on applicable software
• Assist radiologists, physicians, and staff with timely use of electronic and manual imaging records
• Determine and resolve technology problems using documented procedures and available tools
• Retrieve and create patients' electronic folders
• Access reports and patient exam data via RIS, PACS, and related software systems
• Communicate reports and image data to physicians and other customers
• Re-print and package images via PACS and/or CDs for distribution
• Troubleshoot, resolve, and document unread studies and PACS exam problems
• Research solutions with the PACS team and Radiology staff
• Escalate severe problems or issues requiring engineering support
• Maintain Radiology Department equipment, including printers, computers, and fax machines
• Participate in departmental process improvement initiatives and recommend process, procedure, and technology improvements

Electronic Imaging Technician

• Assess accommodation needs for associates requesting at-work accommodations, including intermittent leave as an accommodation
• Follow the Disabilities and Reasonable Accommodation Policy
• Create a supportive atmosphere for associates with disabilities requesting reasonable accommodations
• Consult with managers, healthcare providers, Human Resources, Associate Relations representatives, Talent Acquisition, Associate Health clinics, and leaders
• Research accommodation options and work with purchasing to obtain equipment when needed
• Follow up with associates to determine whether accommodations are effective
• Provide case management throughout the accommodation process
• Assess accommodation needs of new hires before hire and determine qualifications and possible accommodations
• Provide job placement assistance to associates with disabilities unable to perform the essential functions of their positions
• Assess job readiness, interests, resumes, and restrictions
• Identify suitable positions and network with managers regarding open positions
• Coordinate job coaching and job trials
• Provide documentation and testimony for ADA or FMLA legal charges, work with outside counsel, gather case documents, attend depositions, and provide expert testimony
• Act as the ADA and FMLA subject matter expert
• Provide opinions on complex cases and contact associates for clarification
• Perform other duties as requested by the supervisor

Workplace Accommodation Case Manager – Provisional

• Design, lead, and manage multiple concurrent research studies across clinical settings
• Apply quantitative, qualitative, and mixed methods research designs
• Secure, manage, and complete funded internal and external research projects
• Ensure regulatory compliance, including IRB processes, HIPAA, and PHI protection
• Disseminate findings through peer-reviewed publications, presentations, and internal forums
• Lead and mentor evidence-based practice and Scholarly Quality initiatives using established frameworks
• Guide translation of evidence into practice with clinical and operational leaders
• Support development and evaluation of clinical practice changes using robust outcome metrics
• Apply quality improvement methodologies to improve care delivery, safety, and patient outcomes
• Mentor nurses and interprofessional team members from entry-level through doctoral levels
• Develop and deliver educational programming to build EBP and research competency
• Foster inquiry and motivate clinical nurses to engage in research and EBP activities
• Consult with senior leaders on evidence acquisition, synthesis, and application
• Partner with nursing leadership to evaluate practice gaps and identify evidence-informed solutions
• Provide expertise in evaluation design, measurement strategies, and analytic approaches
• Consult with clinical nurses to improve practice and advance professional development goals

Nurse Scientist

• Serve as an initial point of contact for patients, physicians, and the public
• Provide exceptional customer service during patient, family, visitor, physician, and associate encounters
• Accept and make inbound and outbound calls according to customer service standards
• Accurately identify patients in the EMR system
• Obtain and enter patient demographic and financial information while maintaining confidentiality
• Verify insurance eligibility using online systems, payer websites, or telephone calls
• Process faxes and transcribe information into the EMR
• Contact care centers regarding urgent patient requests and ensure timely follow-up
• Schedule outpatient appointments
• Generate, print, and provide patient estimates
• Inform patients of outstanding balances, collect balances and copayments, or provide financial assistance information
• Answer questions regarding insurance residuals and self-pay accounts
• Select CPT codes from clinical descriptions
• Determine out-of-network acceptance
• Explain billing procedures and hospital policies
• Update and annotate accounts according to standard work
• Review insurance information and determine the need for referrals or financial counseling
• Educate patients on MyChart, including activation
• Participate in and contribute to Lean process development
• Confirm physician orders and visit purposes
• Verify multidisciplinary outpatient schedules to expedite processing
• Obtain authorization to release medical records
• Resolve patient complaints and concerns or escalate appropriately
• Provide information to physician offices and hospital departments as needed

Physician Assistant

• Provide clinical support to healthcare professionals and physician practices
• Serve as a clinical subject matter expert in the practice
• Train new clinical staff when possessing 2+ years of experience
• Lead and promote clinical quality and safety standards
• Facilitate efficient and effective patient flow
• Prepare patients for visits and provide provider-directed services and education within licensure, Ohio policy, and scope of practice
• Perform administrative duties and maintain current information in the EMR in-basket
• Maintain and clean the environment, work area, and equipment; report malfunctions
• Communicate respectfully with patients and customers
• Collaborate with the healthcare team to ensure continuity, quality of care, and service coordination
• Collect and monitor patient data and report patient needs as directed
• Maintain documentation guidelines for patient-chargeable items and services
• Monitor processes and services for quality, cost effectiveness, and efficiency
• Engage in process and quality improvement activities and implement operational recommendations
• Maintain professional competence through continuous study and best-practice learning
• Promote patient quality, safety, and experience initiatives
• Serve as a department, unit, or practice SME/resource for quality, performance improvement, and EMR, including EPIC Super User responsibilities
• Lead and support development of standard work and necessary customizations
• Function as a clinical preceptor and train new staff
• Focus on safety, quality, and efficiency in accordance with High Reliability Organization responsibilities

Technical Lab Assistant, Phlebotomist

Outpatient Registered Nurse, Cardiology

Administrative Manager – Pulmonary Services

Office Specialist

Senior Learning Consultant

Patient Service Representative

Technical Laboratory Assistant

Virtual Patient Observation Technician – Nights

Forensic Staff RN

Outpatient Lead Nurse Navigator – Maternal Fetal Medicine

Electronic Imaging Technician

Workplace Accommodation Case Manager – Provisional

Nurse Scientist

Patient Service Representative

Medical Assistant