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Solutions Engineer
Redwood SoftwareCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer-facing technical roles, leveraging strong problem-solving skills and technical knowledge to drive customer success and account growth. Proficient in aligning technical solutions with business objectives while managing multiple high-impact initiatives.
Highest-signal resume keywords
Customer Success EngineeringEnterprise Software ExperienceSAP ERP SolutionsCloud InfrastructureTechnical Presentations
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the primary technical and strategic partner for Redwood’s existing customers
- Drive customer adoption, uncover expansion opportunities, and act as a trusted advisor connecting business objectives with technical outcomes
- Partner with Sales, Product Management, Product Marketing, Customer Support, and Engineering to drive growth, mitigate risk, and deliver measurable business value
- Build and maintain trusted relationships with technical and executive customer stakeholders
- Lead Health Checks, Use Case Workshops, and Business Reviews
- Identify adoption gaps and risk areas and create get-well plans for customer success and retention
- Understand customer architectures, workflows, and business objectives to align Redwood capabilities with desired outcomes
- Serve as the single point of contact for strategic and technical requirements
- Collaborate with Account Executives to identify and pursue account expansion opportunities
- Prepare and deliver product demonstrations and technical presentations
- Guide evaluations and proofs-of-concept for new use cases
- Translate business challenges into technical solutions using Redwood’s automation platform
- Develop and execute account growth strategies
- Act as technical liaison and escalation point for assigned accounts
- Coordinate cross-functional teams to drive successful outcomes
- Manage concurrent projects and balance customer priorities with internal resources
- Troubleshoot high-level technical issues and determine paths to resolution
- Represent the customer’s voice internally and provide structured product and service feedback
- Document and share best practices for implementing and optimizing Redwood solutions
- Contribute to internal knowledge bases and process improvements
Requirements
What you’ll need- Minimum 3–5 years in a customer-facing technical role, such as Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience
- Hands-on technical experience in enterprise software and technologies, including Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, and Troubleshooting
- Ability to troubleshoot technical issues at a high level
- High-level understanding of organizational structures in large enterprises and their typical challenges
- High-level understanding of all aspects of ERP solutions, including Financials and Procure to Pay
- Ability to quickly learn, articulate, and demonstrate complex solutions
- Exceptional written, verbal, and presentation skills for technical and executive audiences
- Strong organizational skills, capable of managing multiple high-impact initiatives simultaneously
- Analytical and structured approach to problem-solving and process improvement
- Experience with SAP ERP solutions is preferred
- Experience with Java, SAP ABAP, SQL Developer, or similar is preferred
- Experience with LLMs and AI solutions is preferred
Benefits
Comp & perks- Equal opportunity employment and zero-tolerance discrimination policy
- Compliance with local data protection laws, including GDPR
- Approximately 20–40% travel depending on customer and business needs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingProgrammingDatabasesETLMFTNetworkingWindowsLinuxJavaSQL Developer
Soft Skills
Exceptional Written SkillsVerbal CommunicationPresentation SkillsOrganizational SkillsAnalytical Problem-Solving
Tools & Technologies
SAP ABAPLLMsAI Solutions
Industry Keywords
Customer AdoptionBusiness ObjectivesHealth ChecksUse Case WorkshopsBusiness ReviewsAccount Growth StrategiesCross-Functional CollaborationProcess Improvements