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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Business Analysis by translating business needs into clear, testable requirements while collaborating with stakeholders to enhance digital commerce and customer experiences. Proficient in applying BA frameworks and methodologies to support full delivery lifecycles and benefit realization.
Highest-signal resume keywords
Business AnalysisDigital CommerceStakeholder ManagementRequirements DocumentationCustomer Experience
About the role
Key responsibilities & impact- Build relationships across business and technology teams to create shared understanding
- Engage stakeholders early to identify needs, shape direction and support successful outcomes
- Explore, analyse and validate business needs
- Define problem statements and desired outcomes using structured Business Analysis techniques
- Define and document business needs, requirements and solution scope
- Produce clear, testable requirements and maintain traceability from business need to delivered value
- Collaborate with business SMEs, architects and engineering teams to enable effective solutions
- Support delivery through the full lifecycle
- Partner with global stakeholders on digital commerce and customer-focused initiatives
- Improve online customer experiences and business performance
- Help measure benefits and demonstrate value delivered
- Apply consistent BA frameworks, standards and methodologies
- Contribute to continuous improvement of the BA practice and communities
Requirements
What you’ll need- Strong understanding of business priorities, objectives and outcomes
- Experience translating business needs into clear, testable requirements between business and technology stakeholders
- Proven experience as a Business Analyst within digital commerce, eCommerce, customer experience, or customer-focused environments
- Experience working on global or multi-market initiatives across multiple regions and functions
- Understanding of digital customer journeys and supporting technologies
- Experience owning requirements through the full delivery lifecycle and aligning them to business outcomes and benefit realisation
- Knowledge of Business Analysis frameworks, standards and methodologies
- Strong communication, facilitation and stakeholder management skills
- Ability to influence at all levels
- Collaborative, curious and outcome-focused mindset aligned to RS Values
- Professional BA qualifications such as BCS or IIBA are desirable
Benefits
Comp & perks- Short-term incentive opportunity
- Pension/retirement
- Life assurance
- Salary finance (payroll deduction loan scheme)
- Medical plans
- Health screening
- Critical illness coverage
- Disability insurance
- Holiday / paid time off
- Employee assistance programme
- Discounted gym/health club membership
- Transportation assistance schemes (e.g., cycle to work, travel loans, car leasing)
- Onsite catering/lunch vouchers
- Retail discounts
- Global recognition programme (Spotlight)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Analysis TechniquesRequirements GatheringSolution Scope DefinitionTraceability MaintenanceDigital Customer Journeys
Soft Skills
Strong CommunicationFacilitation SkillsCollaborative MindsetInfluencing SkillsOutcome-Focused Approach
Certifications & Qualifications
BCSIIBA
Industry Keywords
ECommerceCustomer-Focused EnvironmentsGlobal InitiativesContinuous ImprovementBusiness Priorities