Demonstrates strong customer service skills with a focus on customer satisfaction and relationship building. Proficient in using Salesforce, Oracle, and Microsoft applications to manage sales processes and improve operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyOracle ProficiencyAttention To DetailCommunication Skills

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Manage assigned territories and support Sales and customers with inquiries about products, orders, and processes
Review drawings, Specification Bulletins, and other resources to troubleshoot routine customer-order and account issues
Process and verify literature requests, quotation requests, sales orders, credits, debits, and returns
Negotiate shipment schedules and expedites
Use Microsoft applications, Salesforce, and Oracle to process requests
Identify sales-process improvements and suggest improvements
Build customer loyalty through helpful and responsive communication
Maintain general working knowledge of S&C products and services
Partner with Territory Managers/Sales Representatives to build customer relationships in assigned territories

Requirements

What you’ll need

3 years of customer service experience within a manufacturing company
Proficient in computer software systems, including MS Office and MS Excel
Working knowledge of Oracle and Salesforce
Strong communication and interpersonal skills
Dedication to customer satisfaction
Strong attention to detail and analytical skills
Strong technical capacity
Ability to communicate and work cooperatively with all levels within the organization
High school graduate
Basic knowledge of low- to medium-voltage electricity preferred

Benefits

Comp & perks

Annual incentive plan (AIP), subject to eligibility criteria
Medical and prescription coverage
Dental coverage
Vision coverage
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account (HSA)
Group Life Insurance
Optional Supplemental Life and AD&D Insurance
Wellbeing resources
Employee Assistance Program
Family Forming Benefits, including adoption and fertility support
Vacation time
Sick time
Paid holidays
Company shutdown days
Short-Term Disability
Long-Term Disability
Other leaves
Paid parental time
Military leave
401(k) retirement savings plan
Traditional and Roth 401(k) options
Employee Stock Ownership Plan (ESOP)
Annual ESOP company contributions of over 11% of eligible earnings
Hybrid work schedule

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Order ProcessingQuotation RequestsLiterature RequestsAnalytical SkillsTechnical CapacityTroubleshootingOrder VerificationShipment SchedulingLow-Voltage Electricity Knowledge

Soft Skills

Interpersonal SkillsCustomer Loyalty BuildingCooperative CommunicationDedication To Customer Satisfaction

Tools & Technologies

Microsoft OfficeMS ExcelSalesforceOracle

Industry Keywords

ManufacturingCustomer RelationshipsSales Process Improvements