Demonstrates strong leadership and coaching abilities to develop inside sales representatives, ensuring achievement of sales targets while fostering a collaborative remote team culture. Proficient in virtual selling, CRM management, and effective communication to drive performance and maintain customer relationships.

Highest-signal resume keywords

Inside Sales ExperienceSales Target AchievementSupervisory ExperienceCRM Systems ProficiencyVirtual Selling Ability

About the role

Key responsibilities & impact

Lead, coach, and develop inside sales representatives to improve performance and achieve sales targets
Oversee case and lead queue assignments and ensure prompt customer outreach
Provide live and structured call coaching
Monitor call quality and adherence to sales processes
Share best practices and contribute to continuous learning and development
Foster a high-performance, collaborative remote team culture aligned with Guardant Health values
Summarize and reinforce training sessions
Support call and process monitoring for team consistency and quality
Report team performance and trends to Sales leadership
Conduct outbound calls for leave-of-absence and vacancy coverage for territory gaps
Conduct biweekly touchpoint calls with existing accounts
Prospect and generate pipeline ahead of field representative return
Maintain accurate CRM records of customer interactions and opportunities
Collaborate with field representatives on account transitions and follow-up

Requirements

What you’ll need

5 years of inside sales experience or relevant experience
Consistent track record of meeting or exceeding sales targets
2 years of direct supervisory or people management experience within a sales environment
College degree required
Demonstrated virtual selling ability
Ability to quickly learn and apply technical product knowledge
Exceptional oral and written communication skills
Ability to present complex information clearly in a virtual setting
Experience with CRM systems such as Salesforce
Superior negotiation, problem-solving, and customer service skills
Clean driving record and valid driver's license
Ability to travel daily within assigned territory and occasionally nationally for sales meetings
Curiosity, sound judgment, and ability to critically evaluate and responsibly use AI-enabled tools
Background screening including criminal history required
Ability to sit for extended periods and perform desk/office work

Benefits

Comp & perks

Remote work environment
Hybrid work flexibility for eligible onsite employees, with work-from-home days
Reasonable accommodations for disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs
Equal employment opportunity

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Process AdherenceCall Quality MonitoringTechnical Product KnowledgeNegotiation SkillsProblem-Solving Skills

Soft Skills

Exceptional Communication SkillsCuriositySound Judgment

Tools & Technologies

SalesforceAI-Enabled Tools

Industry Keywords

Customer ServicePerformance ReportingPipeline GenerationAccount ManagementTeam Development