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Posted: 10/21/2026Manager – Modern Endpoint Management
SHI International Corp.Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Unified Endpoint Management (UEM) and Mobile Device Management (MDM) platforms, with a strong focus on endpoint governance, lifecycle management, and security practices. Proven ability to lead cross-functional IT projects and drive automation and continuous improvement in endpoint environments.
Highest-signal resume keywords
Unified Endpoint Management (UEM)Mobile Device Management (MDM)Windows Autopilot DeploymentPowerShell ScriptingEndpoint Security Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead enterprise endpoint strategy, lifecycle management, and operational maturity across mobile devices, desktops, laptops, and virtual endpoints
- Unify mobility and desktop operations under a single governance model
- Establish standardized frameworks, modern management practices, and security baselines
- Drive automation, zero-touch provisioning, and continuous improvement using UEM platforms
- Define endpoint governance frameworks, policies, standards, and roadmaps
- Lead migration from legacy endpoint management solutions such as on-premises GPO and SCCM to cloud-native technologies
- Lead device procurement, provisioning, deployment, support, refresh, and retirement
- Design and deploy Windows Autopilot, Apple ADE, and Android Enterprise zero-touch workflows
- Maintain standardized OS images and configuration baselines for Windows 10/11 and macOS
- Develop KPIs, SOPs, runbooks, and automated workflows
- Manage compliance policies, configuration profiles, security baselines, application deployment rings, encryption, and DLP controls
- Integrate Microsoft 365 security services, Microsoft Defender for Endpoint, Conditional Access, and WUfB
- Monitor and respond to endpoint and mobile security incidents with SIEM, SOC, and mobile threat defense integrations
- Package, deploy, and maintain applications through the UEM platform
- Manage MAM policies for BYOD and corporate-owned devices
- Provide Tier 3 escalation support and technical guidance
- Define, track, and report endpoint service KPIs and SLAs
- Manage mobile carrier, hardware, OEM, and vendor relationships
- Drive cost optimization, contract alignment, and vendor performance management
- Lead endpoint process improvement, modern management adoption, lifecycle optimization, and automation initiatives
- Partner with security, infrastructure, and identity management teams
Requirements
What you’ll need- Completed Bachelor's degree or equivalent combination of education and relevant work experience
- 5+ years of experience in IT Operations with a focus on endpoint and device management
- 1+ years of management experience preferred
- Expert-level proficiency with Unified Endpoint Management (UEM) and Mobile Device Management (MDM) platforms, including Microsoft Intune / Endpoint Manager
- Familiarity with VMware Workspace ONE, MobileIron, or similar solutions
- Advanced knowledge of Windows operating system deployment, patching methodologies, and Windows Autopilot
- Strong proficiency in scripting and automation, particularly PowerShell
- Deep understanding of iOS/iPadOS, Android, and macOS management
- Advanced project coordination, stakeholder management, and project scheduling capabilities
- Experience creating operational reporting, analytics, and performance metrics for endpoint environments
- Knowledge of ITIL-based service management and change management practices
- Strong knowledge of governance frameworks, lifecycle management practices, and operational processes across mobile and desktop environments
- Strong understanding of enterprise endpoint security, identity management technologies including Entra ID (Azure AD), and network integration
- Proven experience leading cross-functional IT projects and modern endpoint management migrations
- Experience with Apple Business Manager and Android Enterprise enrollment programs
- Strong experience working with Verizon, AT&T, and T-Mobile
- Ability to travel 20%
- Microsoft Certified: Endpoint Administrator Associate preferred
- Microsoft 365 Certified: Modern Desktop Administrator Associate preferred
- Experience with ServiceNow and Power BI preferred
- Familiarity with Zero Trust architecture, Conditional Access, and mobile threat defense solutions preferred
- Experience integrating Microsoft Intune with Microsoft Defender for Endpoint and Conditional Access preferred
Benefits
Comp & perks- Continuous professional growth and leadership opportunities
- Health, wellness, and financial benefits
- World-class facilities and the technology needed to thrive, in offices or remotely
- Medical, vision, dental, 401K, and flexible spending benefits may be included
- Hybrid work arrangement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Endpoint Lifecycle ManagementWindows 10/11 ConfigurationMacOS ManagementOperational ReportingGovernance FrameworksDevice ProvisioningAutomation PracticesCompliance Policies ManagementPerformance Metrics DevelopmentCross-Functional Project Leadership
Soft Skills
Stakeholder ManagementProject CoordinationTechnical Guidance
Tools & Technologies
Microsoft IntuneVMware Workspace ONEServiceNowPower BIMicrosoft Defender for Endpoint
Certifications & Qualifications
Microsoft Certified: Endpoint Administrator AssociateMicrosoft 365 Certified: Modern Desktop Administrator Associate
Industry Keywords
IT OperationsEndpoint ManagementZero Trust ArchitectureMobile Threat DefenseChange Management