Softcard (acquired by Google)

General

• Process incoming financial transactions and accurately and timely post payments to customer accounts
• Provide customer service and support to internal and external customers
• Contact customers by phone, email, and letters to obtain remittance details for unapplied payments
• Research and perform account maintenance, including payment reversals, payment postings, and write-offs
• Investigate and reconcile payment discrepancies with internal teams and clients
• Research and resolve unapplied payments
• Provide Level 2 support for assigned account research inquiries
• Build and maintain productive relationships with key external and internal customers
• Manage and deliver results for assigned locations
• Assist with audits by providing accurate documentation and insights
• Maintain organized records of cash application activities in compliance with company policies and audit requirements
• Obtain monthly KPI metrics aligned with Payment Applications group goals
• Perform additional tasks and projects assigned by Management

Payment Applications Specialist

Account Manager

• Build or expand the book of business by converting competitors' business and expanding assigned medium-sized accounts into large accounts
• Maintain customer contact and manage customer expectations to foster satisfaction
• Increase revenue and profitability through new business generation and further development of existing accounts
• Generate new leads through networking, cold calling, directories, and internet research
• Interact face-to-face with customers to foster relationships and maintain satisfaction
• Understand complex customer requirements for customized quoting
• Deliver effective sales presentations and ensure technical requirements are met
• Assist with on-site troubleshooting of customer concerns
• Coordinate vendor resources to build relationships and support sales
• Perform other duties as assigned

Account Representative

Insurance

• Oversee the corporate insurance portfolio, including placement and renewal of coverage, claims management, and relationships with brokers, carriers, and third-party administrators
• Develop and implement risk policies, safety and loss-prevention initiatives, and business continuity plans
• Advise the VP - Legal, senior management, and business teams on risk exposures and mitigation strategies
• Prepare and present regular reports on the company’s risk profile, insurance program, and claims activity to senior leadership and the Board of Directors
• Participate in the enterprise risk management program, including identification, assessment, and mitigation of operational, financial, legal, and strategic risks
• Partner with Finance, Operations, Safety, Internal Audit, and Human Resources to embed risk awareness into business processes
• Manage and develop the risk management team; coordinate with outside counsel and external advisors
• Monitor regulatory developments and industry trends affecting risk management, insurance, and business continuity

Director of Risk Management – Global Industrial

Human Resources

• Execute the HR Operations strategy, operating model, and priorities
• Lead the Operational Excellence function, including Knowledge & Policy Management, Process Excellence, and Reporting & Analytics
• Drive operational consistency through policies, standards, controls, and governance practices
• Monitor performance and identify opportunities to improve service delivery, operational effectiveness, employee experience, and productivity
• Lead cross-functional initiatives to improve performance, reduce risk, and strengthen organizational capabilities
• Establish operational review processes supporting accountability, transparency, and continuous improvement
• Lead process redesign, harmonization, standardization, and optimization initiatives
• Improve efficiency through workflow automation, self-service enablement, and technology adoption
• Oversee knowledge management and policy governance programs
• Lead workforce analytics, operational reporting, business intelligence, dashboards, scorecards, and performance metrics
• Translate workforce and operational data into actionable insights
• Establish operational controls and lead audits, control reviews, and risk assessments
• Partner with People Systems leadership on Workday, ServiceNow, reporting platforms, automation, self-service, and AI-enabled capabilities
• Report to the Senior Director, HR Operations and partner with HR, Payroll, Total Rewards, Talent Acquisition, business leaders, Legal, Internal Audit, and external partners

Director, HR Operational Excellence – Global Industrial

Manager

• Own workforce data governance processes and foundational organizational structures within Workday
• Maintain supervisory organizations, cost center structures, location hierarchies, organizational relationships, and other core workforce data elements
• Establish controls ensuring workforce data accuracy, consistency, completeness, and integrity
• Identify data quality issues and partner with HR Operations Service Delivery, People Systems, Payroll, Finance, and business stakeholders to resolve them
• Execute workforce data corrections, mass updates, conversions, and enterprise data uploads using Workday EIBs and approved data management tools
• Manage organizational structure changes resulting from reorganizations, acquisitions, divestitures, workforce transformations, and business-driven changes
• Lead data strategy and execution activities supporting enterprise initiatives requiring significant workforce data management
• Establish controls and quality assurance processes for complex workforce data changes
• Partner with People Systems teams to troubleshoot organizational structure, integration, and data-related issues
• Prepare, validate, and deliver workforce-related regulatory, statutory, and compliance reports
• Support EEO, workforce demographic, ESG-related workforce, payroll-related, employee tax, legal discovery, audit, and other compliance reporting
• Partner with Payroll, Finance, Legal, Compliance, and Internal Audit teams to ensure reporting accuracy and compliance
• Maintain reporting controls, documentation, and validation procedures for audit readiness and reporting integrity
• Develop, maintain, and distribute operational reporting for HR Operations service delivery, including workforce administration, benefits, and leave of absence metrics
• Produce recurring and ad hoc reports on HR Operations performance, recruiting activity, workforce transactions, learning completions, compliance activities, and service delivery effectiveness
• Partner with HR Operations leaders to support operational decision-making and performance management

Data Management & Reporting Manager – Global Industrial

• Lead day-to-day delivery of HR Operations services across the United States, Canada, and Mexico
• Establish operational priorities, service delivery standards, and performance expectations across employee-facing HR services
• Develop and maintain a high-performing service delivery organization
• Align service delivery resources with business demand and workforce needs
• Foster continuous improvement, customer service, operational discipline, and employee advocacy
• Oversee employee lifecycle administration, including pre-boarding, onboarding, employee data management, organizational changes, workforce transactions, employee records, and employment verification
• Ensure workforce transactions are accurate, efficient, and compliant
• Support workforce administration for organizational changes, acquisitions, and restructuring initiatives
• Establish controls and standards for data quality and workforce record accuracy
• Oversee benefits administration escalation support and leave administration operations
• Ensure timely support for benefits, leave, disability, and payroll-related inquiries and escalations
• Oversee vendor-supported benefits and leave administration services
• Monitor service performance, operational effectiveness, and employee experience
• Own service delivery outcomes for employee-facing HR Operations processes
• Establish, monitor, and improve KPIs, SLAs, and employee experience metrics
• Analyze service delivery trends, transaction volumes, case performance, and service effectiveness
• Implement solutions to improve service quality, efficiency, and employee satisfaction
• Manage relationships with benefits, leave, and service delivery vendors
• Monitor vendor performance and contractual service commitments
• Escalate and resolve vendor performance issues
• Collaborate with internal and external partners on seamless service delivery
• Ensure compliance with company policies and legal requirements
• Support audits, regulatory reviews, and compliance activities
• Ensure policies, procedures, and controls are documented, maintained, and consistently applied
• Promote a strong control environment across employee lifecycle, benefits, and leave administration

Director, HR Operations Service Delivery

Administration

• Lead day-to-day employee lifecycle administration across the United States, Canada, and Mexico
• Set priorities and ensure accurate, consistent, and timely service delivery
• Oversee pre-hire and onboarding administration, employee data changes, job and organization changes, transfers, status changes, employment verification support, offboarding, and related lifecycle services
• Ensure appropriate staffing, tools, procedures, training, quality controls, escalation support, and service standards
• Oversee documentation and resolution of employee and manager requests through ServiceNow and accurate updates in Workday
• Direct complex or sensitive operational escalations and drive issues to resolution
• Lead, coach, and develop HR Administration team members
• Set performance expectations and monitor workload, capacity, productivity, quality, timeliness, and customer experience
• Build team capability through onboarding, cross-training, knowledge sharing, coaching, and development planning
• Maintain coverage and workload balancing across countries, processes, and demand periods
• Establish oversight for policies, procedures, internal controls, data privacy, employment practices, audits, and records requirements
• Keep process documentation, knowledge articles, forms, and employee guidance current
• Monitor output, identify root causes of errors or rework, and drive corrective actions
• Oversee Workday employee data and transaction accuracy and use ServiceNow reporting to manage queues, workload, escalations, service levels, and trends
• Partner with People Systems teams to define requirements, test changes, support releases, and improve workflows
• Monitor lifecycle data integrity and resolve transaction, integration, workflow, and downstream issues
• Sponsor improvements to knowledge, forms, automation, guidance, and self-service
• Define and report service measures including volume, backlog, aging, turnaround time, first-time quality, rework, service-level attainment, and customer feedback
• Analyze operational data to identify trends, risks, capacity needs, standardization, and automation opportunities
• Govern process improvements through implementation, adoption, stabilization, and benefits tracking
• Partner with HR, Payroll, Talent Acquisition, Total Rewards, HR Business Partners, People Systems, and other stakeholders
• Ensure readiness for policy, process, organizational, and system changes
• Manage assigned vendor or third-party service relationships when applicable

Manager, Employee Lifecycle Administration – Global Industrial

• Own the North American HR knowledge management strategy, governance model, standards, taxonomy, and content lifecycle
• Establish roles and requirements for content owners, authors, reviewers, and approvers across intake, publishing, review, archiving, and version control
• Lead the design and optimization of the ServiceNow knowledge base to improve findability, usability, accuracy, and self-service adoption
• Ensure knowledge articles align with HR policies, Workday-enabled processes, case-management practices, and employee support requirements
• Use ServiceNow data, search behavior, case trends, feedback, and analytics to identify gaps and improve employee and manager experience
• Own the end-to-end HR policy management framework for the United States, Canada, and Mexico
• Partner with HR, Legal, Compliance, Employee Relations, Payroll, Benefits, and business leaders to develop and maintain compliant HR policies
• Establish policy architecture, templates, metadata, approval authorities, review cycles, exception protocols, version control, and records-retention practices
• Monitor regulatory and business changes and coordinate policy updates, impact assessment, stakeholder review, and deployment
• Maintain traceability across policies, country-specific requirements, procedures, ServiceNow articles, Workday processes, forms, and employee communications
• Apply plain-language, accessibility, branding, and content-design standards
• Conduct scheduled and risk-based content reviews and lead remediation of conflicting, duplicative, outdated, or missing content
• Develop training, tools, and guidance for policy owners, knowledge authors, HR service teams, and contributors
• Promote self-service through communications, stakeholder engagement, feedback mechanisms, and change adoption
• Manage demand, priorities, work plans, risks, and dependencies for knowledge and policy initiatives
• Define and report content health, review completion, search success, article usefulness, policy compliance, self-service adoption, and case-deflection measures
• Lead cross-functional governance forums and routines
• Partner with HR Process Excellence, People Systems, HR Service Delivery, and Data & Reporting teams to improve end-to-end HR services
• Evaluate generative AI, search, automation, and virtual-agent capabilities with appropriate governance and human oversight
• Lead, coach, and develop assigned team members or contributors and build a network of HR content owners
• Occasional travel may be required to support stakeholders across North America

Knowledge and Policy Manager – Global Industrial

• Serve as a primary point of contact for employee, manager, and HR partner inquiries through phone, email, ServiceNow, or other supported channels
• Provide responsive HR support and assist with Workday navigation, employee and manager self-service, forms, policies, and HR resources
• Create and update ServiceNow cases, documenting issues, actions, required information, resolutions, and customer communications
• Own assigned cases through resolution or appropriate handoff, ensuring timely follow-up, routing, and service-level adherence
• Coordinate with HR Operations, Payroll, Benefits, Leave, Talent Acquisition, People Systems, HR partners, and other teams
• Process employee lifecycle and HR administrative transactions in Workday and related systems
• Support pre-employment and onboarding administration, including approvals, background checks, drug screens, onboarding activities, and status communication
• Process employee and position changes, including hires, rehires, pay, job, location, status, transfer, termination, organization, and position-management updates
• Validate requests and documentation against procedures, approvals, data standards, and controls
• Perform transaction checks to maintain data integrity and support payroll, benefits, reporting, access, and compliance outcomes
• Support reports, documentation, projects, employment and income verification, unemployment administration, employee records, state-required documentation, audit support, and recurring HR activities
• Identify process gaps, transaction errors, knowledge deficiencies, and system-navigation challenges; recommend improvements
• Participate in training, cross-training, calibration, quality reviews, testing, and knowledge-sharing activities
• Protect confidential employee information and escalate complex, sensitive, or compliance-related matters

HR Admin Specialist – Global Industrial

• Support the delivery of outsourced employee benefits administration across the United States and Canada
• Respond to benefits questions and escalations from employees, managers, and HR partners
• Provide information and status updates regarding benefit programs, eligibility, enrollment, coverage, payroll deductions, and vendor processes
• Assist employees with vendor resources and required documentation
• Refer complex plan interpretation, policy, compliance, fiduciary, or other matters to the Manager, Benefits & Leave or subject-matter experts
• Manage assigned benefits cases in ServiceNow or other approved case-management tools through resolution or handoff
• Gather information from employees, vendors, carriers, payroll records, HR systems, and internal partners
• Coordinate resolution of eligibility, enrollment, coverage, billing, payroll deduction, dependent verification, and vendor-service issues
• Maintain accurate case documentation and monitor open cases through resolution
• Coordinate with third-party administrators, benefit carriers, and service providers
• Perform validations and reconciliations involving eligibility, enrollment, payroll deductions, billing, employee records, and vendor data
• Research data discrepancies and coordinate corrections
• Support annual enrollment, plan changes, employee communications, testing, and benefits operations
• Compile documentation and data for audits, compliance reviews, reporting requests, and operational controls
• Track recurring questions, case themes, data issues, and process gaps
• Recommend updates to knowledge articles, employee communications, procedures, and self-service resources
• Participate in training, testing, quality reviews, and team knowledge-sharing activities
• Work under the direction of the Manager, Benefits & Leave

Benefits Specialist – Global Industrial

• Maintain, repair and overhaul pumps, shafts, mechanical seals and other rotating equipment
• Maintain, repair and overhaul rotating and fixed plant equipment in the workshop and at customer sites
• Assemble new components including driveshafts and air brakes
• Use workshop equipment including balances, presses, lathes and mills
• Replace bearings and mechanical seals
• Complete pump alignments
• Undertake other tasks allocated by the Supervisor
• Prioritise the safety of people, plant and the environment
• Identify and communicate hazards, equipment issues and faults
• Complete required documentation accurately and promptly
• Foster and maintain trusted relationships across all levels of the business
• Support and add value to the store network, managers and leaders

Fitter, Turner

Supply Chain

• Lead activation of new buildings from the ground up through completion
• Provide technical oversight, CFT leadership, and commissioning support for engineering projects increasing capacity, throughput, and productivity through technology
• Collaborate with the Project Manager on project activities, timelines, and goals
• Provide permitting support and ensure on-time building launch
• Serve as the local engineering and technical expert on-site
• Address engineering challenges and implement solutions
• Ensure effective integration and operation of supply chain automation technologies
• Collaborate with vendors and contractors to install and activate automation systems according to specifications
• Support the Sr. Engineering Project Manager with project progress, timelines, and budgets
• Participate in cross-functional meetings to communicate status, risks, and mitigation strategies

Activation Engineer, Supply Chain

Outside Sales

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
• Promote the entire line of NAPA products and programs to Wholesale Customers
• Work with the local Store Manager to develop plans to increase sales
• Proactively initiate, contact, manage and develop leads on a local basis
• Identify specific customer needs and align solutions with NAPA’s offerings
• Work with manufacturer’s representatives to improve program offerings and grow customer knowledge of product lines
• Engage customers and keep them connected through NAPA’s eSales programs
• Perform educational seminars, clinics and presentations on NAPA product lines and services
• Maintain customer satisfaction and provide customer service, including solving customer problems, complaints and questions in person or by telephone
• Set expectations, meet commitments, track results and manage accountability
• Inspect, protect and maintain company assets, merchandise, vehicles, buildings and people

Outside Sales Representative

Sales

• Lead and motivate the Sales Pro team to achieve and exceed sales quotas
• Drive commercial sales and grow the NAPA Commercial Value Proposition
• Ensure the Sales Pro team understands and sells NAPA programs to assigned customers
• Communicate monthly wholesale strategies and tactics, assign goals, and hold sellers accountable
• Execute NAPA Wholesale promotions, programs, and initiatives
• Leverage NAPA Auto Care programs and support Major Account, Fleet, and Government program sales
• Manage customer connectivity through NAPA PROLink, TRACS, and related tools
• Lead NAPA AutoTech Training Classes and identify IBS prospects
• Execute HQ-directed sales programs and initiatives to drive growth and profitability
• Develop sales strategies to achieve revenue targets and market-share growth
• Analyze market trends and identify gross-margin expansion and pricing-maintenance opportunities
• Collaborate with operations leadership on store-level investment business cases
• Track sales metrics and KPIs and prepare reports and presentations for senior management
• Manage prospecting of new accounts and growth of underperforming accounts; ensure account registration in RAM
• Build relationships with store teams, customers, and executive leadership through collaboration and influence
• Evaluate regional and district store sales against strategic objectives and budget
• Produce accurate and achievable sales projections for the district
• Recruit and select sales team members and support succession planning
• Coach, provide feedback, conduct district sales meetings, and ensure completion of required training
• Partner with store leadership to improve store efficiency and service levels
• Oversee unmanageable debt collections and maintain expenses within established budgets
• Maintain safe and healthy environments and comply with applicable policies and regulations
• Use NAPA CRM tools to monitor leads, log customer interactions, and schedule sales calls
• Travel locally and by air up to 50%–75% of the time

District Sales Manager

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits
• Promote the entire line of NAPA products and programs to wholesale customers
• Work with the local Store Manager to develop plans to increase sales
• Proactively initiate, contact, manage, and develop local leads
• Identify customer needs and align solutions with NAPA's offerings
• Work with manufacturer's representatives to improve program offerings and grow customer knowledge
• Engage customers and keep them connected through NAPA's eSales programs
• Perform educational seminars, clinics, and presentations on NAPA product lines and services
• Maintain customer satisfaction and provide customer service, including resolving customer problems, complaints, and questions in person or by telephone