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Posted: 10/15/2026Manager – Microsoft Licensing Operations
SoftchoiceCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Microsoft licensing operations, ensuring compliance, accuracy, and alignment with customer commitments. Proven ability to lead high-performing teams, drive process improvements, and effectively communicate across cross-functional stakeholders.
Highest-signal resume keywords
Microsoft Licensing Operations ManagementPeople Leadership and Talent DevelopmentCompliance and Risk ManagementAnalytical and Problem-Solving SkillsCross-Functional Collaboration
About the role
Key responsibilities & impact- Lead, coach, develop, and retain a high-performing Microsoft Operations team
- Establish objectives, expectations, accountabilities, staffing, workload allocation, scheduling, and coverage
- Lead day-to-day Microsoft licensing operations across quoting, contracting, ordering, amendments, renewals, and agreement maintenance
- Ensure transactions are accurate, timely, compliant with Microsoft requirements, and aligned with customer commitments and internal standards
- Monitor scorecards, service levels, productivity, quality results, capacity risks, process gaps, and recurring issues
- Act as an escalation point for complex operational, customer, compliance, and people-related matters
- Partner with Microsoft and internal teams to translate program requirements into procedures, controls, training, and operational practices
- Maintain transaction documentation, audit evidence, compliance readiness, and control effectiveness
- Document, escalate, remediate, and monitor compliance findings, exceptions, and control failures
- Identify and lead improvements to workflows, documentation, controls, reporting, systems, tools, and standard operating procedures
- Support automation and ensure process or system changes are tested, documented, communicated, and adopted
- Build relationships with Sales, Customer Success, Finance, Legal, Compliance, IT, Enablement, and other stakeholders
- Provide senior leaders with updates on performance, risks, compliance matters, and improvement priorities
- Identify operational, compliance, financial, and customer risks; establish mitigation plans and monitor corrective actions
- Contribute to operational planning, capacity planning, technology roadmaps, and business cases
Requirements
What you’ll need- At least three years of progressive experience in licensing operations, customer operations, sales operations, or a related technology environment
- Demonstrated people-leadership experience, including coaching, performance management, talent development, and workload planning
- Strong experience managing complex, high-volume, transaction-based operations
- Practical knowledge of software licensing, contract processing, quoting, ordering, renewals, and agreement maintenance
- Experience interpreting external program or partner requirements and translating them into internal processes and controls
- Experience supporting compliance reviews, audits, operational controls, or risk-management activities
- Strong analytical and problem-solving skills
- Proven ability to work cross-functionally with Sales, Finance, Legal, Compliance, IT, Customer Success, and external partners
- Strong written and verbal communication skills
- Strong customer focus balanced with compliance, accuracy, financial risk, and contractual obligations
- Post-secondary education in business, operations, technology, or a related discipline, or equivalent relevant experience
- Business improvement, project management, risk, compliance, or process-management certification is considered an asset
- Microsoft licensing or comparable software-vendor program experience is strongly preferred
- Experience supporting public sector or education customers, licensing transactions, contracts, or operational requirements is considered an asset
- Successful completion of a criminal record check, education verification, and reference checks
Benefits
Comp & perks- Medical and Dental Care
- Employee & Family Assistance Program
- RRSP/DPSP Retirement Savings Plan with Company Matching
- Life and Disability Insurance
- Vacation and Sick Leave
- Holidays
- Parental Leave
- Volunteer Days
- Bereavement Leave
- Employee Discount Program
- Flexible workdays
- Competitive perks starting on day one
- Remote onboarding
- Digital interviewing
- Interview and employment accommodation
- Career development and advancement opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Licensing OperationsContract ProcessingQuotingOrderingRenewalsAgreement MaintenanceOperational ControlsProcess ImprovementAutomation SupportTransaction Documentation
Soft Skills
CoachingPerformance ManagementWritten CommunicationVerbal CommunicationCustomer Focus
Certifications & Qualifications
Business Improvement CertificationProject Management CertificationRisk Management CertificationCompliance CertificationProcess Management Certification
Industry Keywords
Microsoft RequirementsOperational PlanningCapacity PlanningTechnology RoadmapsPublic Sector ExperienceEducation Customer ExperienceSales OperationsCustomer OperationsHigh-Volume Transaction ManagementAudit Compliance