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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading and developing teams within the healthcare IT sector, with a strong focus on customer relationship management and Vocera system administration. Proficient in designing and implementing customer-focused programs to enhance service delivery and outcomes.
Highest-signal resume keywords
Vocera System AdministrationTeam LeadershipHealthcare IT ExperienceCustomer Relationship ManagementAccount Management
About the role
Key responsibilities & impact- Guide, mentor, and lead a team of ProAssure Specialists
- Hire, onboard, train, and continuously develop team members
- Design, implement, maintain, and monitor customer-focused programs using Vocera solutions
- Manage customer systems administration contracts and substitute as needed for on-site service continuity
- Collaborate with technical account managers, clinical account managers, technical support, professional services, Sales, and Services teams
- Create processes for consistency and knowledge sharing
- Maintain customer relationships and ensure satisfactory service delivery and improved outcomes
- Write, review, and deliver Statements of Work for prospective and renewing customers
- Perform Vocera system administration, including database maintenance, solution operationalization, training, device management, and troubleshooting
- Communicate with teams and customers through calls, site visits, and written reports
Requirements
What you’ll need- Bachelors in Health Informatics, Information Systems, Technology, Business, or equivalent degree
- Minimum 6 years clinical or healthcare IT (HIT) industry experience
- 2 years directly leading teams or demonstrated experience mentoring and/or coaching
- US Citizenship required
- Preferred: Demonstrated account management or customer success experience
- Preferred: Experience working with the Department of Defense (DOD) and Veterans Affairs (VA) health systems
Benefits
Comp & perks- Remote work flexibility
- 30% travel compensation/role travel allowance not explicitly stated
- Equal opportunity employment protections
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Database MaintenanceSolution OperationalizationDevice ManagementTroubleshootingProgram DesignProcess Creation
Soft Skills
MentoringCollaborationCommunication
Tools & Technologies
Vocera Solutions
Industry Keywords
Health InformaticsInformation SystemsClinical ExperienceDepartment of DefenseVeterans Affairs