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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in qualitative and quantitative research methodologies, with a focus on digital feedback strategies and experience management platforms. Proficient in technical implementation and reporting processes, while effectively engaging with diverse stakeholders.
Highest-signal resume keywords
Qualitative ResearchQuantitative ResearchSPSS SoftwareQualtrics PlatformDigital Feedback Strategy
About the role
Key responsibilities & impact- Support the Enterprise Customer Experience Operations team as an end-to-end research engine across qualitative, quantitative, and secondary research
- Assist in maintaining experience management platform workflows and automated processes
- Identify and document opportunities to simplify workflows and processes
- Support cleanup and modernization of technical infrastructure for feedback programs
- Contribute to technical implementation of digital feedback listening posts
- Design and build a repeatable reporting process for digital experience listening statistics
- Engage with enterprise-wide business partners to navigate complex stakeholder relationships
- Deliver creative solutions meeting diverse technical requirements
- Interact with portfolio and departmental leadership and selected business partners
- Participate in digital feedback strategy, survey platform administration, and technical process implementation projects
Requirements
What you’ll need- Applicants must be authorized to work for any employer in the U.S. now and in the future
- The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT for this role
- Preferred cumulative GPA of 3.0 or above
- Rising seniors currently enrolled in an undergraduate or graduate program focused on marketing, psychology, sociology, business, finance, or a comparable discipline
- Graduate student in survey research or a related field
- Experience with SPSS or similar software, Qualtrics or a similar online survey platform preferred
- Strong verbal and written communication skills
- Intermediate PowerPoint and Excel skills
- Detail-oriented and able to manage multiple projects during the same timeframe
- Learner mindset, curiosity, and ability to think outside the box are a plus
- Pursuing or obtained a bachelor's or master's degree
Benefits
Comp & perks- Performance-based cash incentive awards
- Comprehensive compensation and benefits program
- Accommodation during the recruitment or interview process for persons with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Experience Management PlatformsTechnical ImplementationReporting Process DesignWorkflow SimplificationData Analysis
Soft Skills
Strong Communication SkillsDetail-OrientedCuriosityCreative Problem SolvingProject Management
Tools & Technologies
PowerPointExcelSurvey Platforms
Industry Keywords
Customer Experience OperationsStakeholder EngagementFeedback ProgramsDigital ExperienceResearch Methodologies