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Director, OmniChannel Marketing
Trinity Life SciencesPosted 10/19/2026full-timeRemote • Pennsylvania • United StatesLead💰 $144,000 - $216,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Omnichannel Operations and Pharmaceutical Commercial Operations, with a strong ability to engage clients and develop actionable strategies. Proven track record in managing complex projects, conducting executive assessments, and enhancing advisory services.
Highest-signal resume keywords
Omnichannel OperationsPharmaceutical Commercial OperationsClient EngagementChange ManagementConsultative Experience
About the role
Key responsibilities & impact- Serve as a subject matter expert and thought leader on omnichannel activation, customer engagement, content operations, AI-enabled marketing, and commercial transformation
- Lead client benchmark and project engagements from initiation through final delivery
- Conduct executive interviews and assess organizational structures, operating models, resource allocation, budgets, processes, and capabilities
- Coordinate client-provided quantitative and qualitative information for analysis in TGaS’ database
- Author benchmark engagement reports with peer comparisons, best-practice assessments, and recommendations
- Represent the solution and collaborate cross-functionally with other TGaS teams
- Participate in value-added client engagements, including strategy and business planning sessions or workshops
- Respond to client inquiries with expert guidance and provide urgent, on-call support
- Support the annual plan for value-added client content through TGaS Advisors’ Virtual How (VHow) network and survey process
- Identify and implement enhancements to the advisory services process
- Conduct best-practice deep dives for distribution to advisory-services clients
- Build trusted relationships with member organizations and identify emerging needs
- Identify unmet client needs and business development opportunities through client interactions
- Understand TGaS solutions and engage other solutions based on client needs
- Contribute to solution development and evolution of services and offerings
- Document unmet client needs and innovative ideas
- Evolve deliverable formats to increase value for the TGaS network and individual clients
Requirements
What you’ll need- 8–10 years of experience directing Omnichannel operations in an agency or life science setting
- Broad knowledge of pharmaceutical commercial operations, marketing operations, omnichannel strategy, or related fields
- Experience understanding marketing channels, processes, systems, and related best practices
- Comfort working with top executives and business unit leaders
- Ability to consult, problem-solve, work autonomously, and organize complex information into clear actionable recommendations
- Experience developing and managing effective relationships with internal stakeholders and/or clients
- Ability to manage multiple projects and timelines simultaneously
- Excellent communication skills, including group presentations, verbal and writing abilities
- High integrity and credibility
- Change management / process analysis skills
- Ability to operate with minimal supervision and proactively seek opportunities
- A Bachelor’s degree is required
- An advanced degree is strongly preferred
- Prior experience as a consultant or in a consultative capacity is desirable
Benefits
Comp & perks- Annual discretionary performance bonus
- Equal opportunities employer
- Inclusion and Engagement-focused workplace culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Omnichannel StrategyMarketing OperationsProcess AnalysisProject ManagementData Analysis
Soft Skills
Excellent Communication SkillsProblem-SolvingRelationship ManagementAutonomous WorkOrganizational Skills
Tools & Technologies
TGaS DatabaseVirtual How (VHow) Network
Industry Keywords
Life SciencesPharmaceuticalsBest-Practice AssessmentsExecutive InterviewsBusiness Development