tristar Hotels

Front Office Agent – STARS

tristar Hotels
Posted 10/21/2026full-timeBerlin • GermanyMid-LevelSenior💰 €2,690 per monthWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong hospitality skills with a focus on guest service, effective cash management, and front-office administrative tasks. Proficient in both German and English for seamless communication with guests and internal teams.

Highest-signal resume keywords
Hospitality MindsetCash ManagementFront-Office AdministrationGerman Language SkillsEnglish Language Skills

About the role

Key responsibilities & impact
  • Welcome guests warmly and provide attentive, friendly and engaging service
  • Conduct guest check-ins and check-outs
  • Receive and process reservation inquiries
  • Manage the cash desk and oversee accounts receivable control
  • Perform all administrative tasks at the front office
  • Contribute to effective and efficient operations across early, late and night shifts
  • Ensure an active flow of communication between all hotel departments

Requirements

What you’ll need
  • Professional experience in a comparable role
  • Willingness to work early, late and night shifts
  • Strong hospitality mindset and a friendly, open approach to guests
  • Responsible handling of cash management and accounts receivable control
  • Confident and independent execution of front-office administrative tasks
  • German language skills for guest service and internal communication
  • English language skills for guest service and internal communication

Benefits

Comp & perks
  • Permanent employment contract
  • At least 30 days of annual leave
  • 25% night-shift premium from 10:00 p.m. to 7:00 a.m.
  • Pleasant working atmosphere
  • Predictable working hours
  • Time off in lieu for overtime worked
  • Opportunity to contribute to a young, rapidly expanding company
  • Comprehensive onboarding in all processes and standards provided by our experienced triSTARS
  • A company guided by strong values and principles
  • Opportunities for development, personal growth and sharing ideas
  • Career development opportunities toward Front Office Supervisor
  • Provision and cleaning of uniform items
  • Various employee discounts through a corporate benefits program on events, services and products
  • Worldwide discounts at Hilton hotels

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Cash Desk ManagementAccounts Receivable ControlGuest Check-InsGuest Check-OutsReservation Processing
Soft Skills
Friendly ServiceEngaging CommunicationIndependent ExecutionTeam Collaboration
Industry Keywords
HospitalityGuest ServiceAdministrative TasksShift Management