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Front Office Agent – STARS
tristar HotelsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong guest service skills with a focus on effective communication and administrative efficiency in a Front Office environment. Capable of managing cash and accounts receivable while supporting operations across various shifts.
Highest-signal resume keywords
Guest-Focused ApproachAdministrative Task ManagementCash ManagementReservation ProcessingShift Flexibility
About the role
Key responsibilities & impact- Welcome and assist guests in a warm and friendly manner
- Perform guest check-in and check-out
- Receive and process reservation requests
- Handle cash management and accounts receivable control
- Carry out administrative tasks at the Front Office
- Support efficient operations during early, late, and night shifts
- Ensure active communication between all departments of the hotel
Requirements
What you’ll need- Previous professional experience required
- Guest-focused approach and an open, charming manner with guests
- Confident and independent handling of all administrative tasks at the Front Office
- Willingness to work early, late, and night shifts
- This is a full-time position
Benefits
Comp & perks- Permanent employment contract
- At least 30 days of annual leave
- 25% night-shift premium for work between 10:00 p.m. and 7:00 a.m.
- Pleasant working atmosphere
- Predictable working hours
- Time off in lieu for overtime worked
- Comprehensive onboarding covering all processes and standards
- Opportunities for professional development, personal growth, and contributing ideas
- Career development opportunities toward Front Office Supervisor
- Provision and cleaning of uniform components
- Various employee discounts through corporate offers on events, services, and products
- Worldwide discounts at IHG hotels
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Guest Check-InGuest Check-OutReservation ManagementAccounts Receivable ControlAdministrative Tasks
Soft Skills
Warm and Friendly MannerOpen and Charming InteractionConfident Communication
Industry Keywords
Front Office OperationsHotel ManagementCustomer ServiceCash Handling