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VitalSourceCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading customer integration projects, managing stakeholder engagement, and troubleshooting technical issues. Proficient in utilizing APIs and learning management systems while maintaining organized project documentation and records.
Highest-signal resume keywords
Project Management ExperienceExperience With APIsCustomer-Facing Technical ExperiencePMP CertificationExperience With Learning Management Systems
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead customer integration projects from requirements gathering through launch
- Engage internal and external stakeholders to define the approach, track progress and deliver projects
- Gather requirements from customer IT teams, LMS teams and external stakeholders and convert them into project plans
- Design, implement and document customer integrations using VitalSource's suite of APIs
- Troubleshoot technical issues with customers, including Salesforce support cases, through resolution
- Set and manage customer expectations regarding project timelines and deliverables
- Keep project and case records current
- Write and run test cases covering business and technical requirements
- Partner with Product Management and Customer Success Managers to explain technical details, share features and known issues, and relay customer feedback to Product
- Stay current on APIs, LMSs, integration standards and product releases
- Build and maintain integration documentation and repeatable processes
- Support other integration work as priorities require, with school integrations as the primary focus
Requirements
What you’ll need- Experience with learning management systems (LMS), such as Canvas, Blackboard or Moodle
- Experience working with APIs
- Project management experience, including leading projects and coordinating internal and external stakeholders
- Customer-facing technical experience, including troubleshooting technical issues
- Ability to explain technical topics clearly to non-technical audiences
- Organized and detail-oriented, with a track record of keeping project and customer records up to date
- Comfortable asking questions and raising issues early, and willing to take the lead on projects
- PMP certification (preferred)
- Familiarity with student information systems and with the publisher or course materials industry (preferred)
- Experience with Jira, Salesforce, Postman and Confluence (preferred)
- Background with retail management systems (preferred)
Benefits
Comp & perks- Competitive base salary and a strong variable component
- Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
- 401K match up to 5%
- 12 weeks of paid parental leave
- Tuition reimbursement program
- 4 weeks' vacation
- 12 sick days
- 11 company holidays
- 3 personal days
- Flexible work schedules and remote capabilities
- Casual dress
- Fitness challenges and rewards
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements GatheringIntegration DesignTest Case WritingTechnical TroubleshootingProject Planning
Soft Skills
OrganizedDetail-OrientedClear CommunicationProactive Problem-Solving
Tools & Technologies
SalesforceJiraPostmanConfluence
Certifications & Qualifications
PMP Certification
Industry Keywords
Learning Management SystemsIntegration StandardsStudent Information SystemsPublisher IndustryCourse Materials Industry