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Voya FinancialPosted 10/21/2026full-timeCharleston • South Carolina • United StatesMid-LevelSenior💰 $100,000 - $110,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service delivery management, focusing on client needs and operational excellence. Proven ability to lead teams, drive process improvements, and enhance customer satisfaction through effective communication and problem-solving.
Highest-signal resume keywords
Service Delivery ManagementProcess Improvement InitiativesTeam LeadershipClient Relationship ManagementAnalytical Problem-Solving
About the role
Key responsibilities & impact- Develop a strong understanding of clients’ business needs, objectives, and challenges
- Drive innovation and develop sustainable solutions for complex client requirements throughout the client lifecycle
- Oversee day-to-day service delivery operations in accordance with contractual obligations, SLAs, and OLAs
- Monitor and report on service performance metrics, including response times, resolution times, and service quality
- Coordinate with internal teams and external partners to deliver high-quality services and resolve issues
- Implement and maintain service delivery best practices, processes, and standards
- Lead continuous improvement initiatives to enhance efficiency, effectiveness, and customer satisfaction
- Identify, assess, and mitigate service delivery risks
- Provide guidance, support, and direction to team members
Requirements
What you’ll need- 3-5 years of experience in service delivery, account management, technical customer support, or related roles
- Experience leading service delivery teams
- Knowledge of industry-standard service delivery methodologies
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- High School Diploma or GED required
- High School Diploma/GED +2 years’ experience may be considered in lieu of a bachelor’s degree
- Bachelor’s degree in a related field preferred
- Demonstrated experience driving process improvements and service delivery optimization initiatives
- Experience managing cross-functional relationships with internal stakeholders and external partners
Benefits
Comp & perks- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
- Paid volunteer time — 40 hours per calendar year
- Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Delivery MethodologiesPerformance Metrics MonitoringRisk Assessment and MitigationOperational Standards ImplementationContractual Obligations Management
Soft Skills
Excellent CommunicationInterpersonal SkillsProblem-Solving Skills
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Service QualitySLAOLAClient LifecycleCross-Functional Relationships