Wing Assistant

Account Manager

• Own a book of customers and track what is live, blocked, broken, unresolved, or requiring follow-up.
• Follow up on customer questions, open items, implementation blockers, engineering escalations, promised callbacks, renewals, and commercial conversations.
• Take customers live by understanding workflows, configuring AI agents, connecting supported systems, and testing end-to-end.
• Configure AI agents using prompts, call flows, transfer and escalation rules, knowledge, notifications, SMS, scheduling, and other product settings.
• Troubleshoot issues by reproducing problems, inspecting configurations, and identifying failures before escalating.
• Manage engineering handoffs with clear context and evidence while maintaining customer communication.
• Verify solutions through testing before confirming resolution to customers.
• Engage with customers daily across onboarding, check-ins, troubleshooting, escalations, renewals, saves, and expansions.
• Recognize churn risk early and intervene when accounts are not receiving value.
• Identify additional workflows, locations, teams, or processes that Central could automate.
• Bring insights about repetitive AI-automatable tasks to the product team.
• Document recurring problems to develop playbooks, templates, automation, or product improvements.

Customer Success, Account Manager – AI Agents

Customer Success Manager

• Own customers end to end, managing the journey from signed contract through implementation, launch, adoption, ongoing success, renewal, and expansion.
• Take new customers live by configuring workflows, call forwarding, prompts, and integrations, testing the entire customer experience before launch.
• Configure AI agents, building and improving prompts, workflows, and integrations as the product evolves.
• Implement new workflows, adapting to rapidly changing processes and tools.
• Run integrations with systems such as athenahealth, Brightree, and NexHealth by obtaining API credentials and debugging permissions.
• Engage with customers through onboarding calls, implementation sessions, and troubleshooting to maintain a proactive communication flow.
• Investigate problems independently, checking configurations and logs to isolate issues before escalating to engineering.
• Triage engineering issues by providing comprehensive information for resolution and verifying fixes before concluding cases.
• Protect and grow revenue by identifying churn risks and opportunities for account expansion.
• Transform recurring issues into documented playbooks or automated solutions to enhance efficiency.
• Serve as the primary point of contact for clients, fostering long-term relationships that encourage growth and expansion.

Implementation & Customer Success Manager – AI Agents

Implementation Specialist

• Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion
• Independently configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations
• Troubleshoot customer issues and provide solutions before escalating to engineering
• Work with APIs, credentials, authentication, 2FA, webhooks, and third-party systems
• Handle healthcare/EHR/scheduling integrations as needed
• Conduct end-to-end testing of implementations to ensure they function correctly
• Run onboarding, implementation, troubleshooting, check-in, and escalation calls with customers
• Proactively identify and address issues with unhappy or inactive customers
• Document recurring problems and develop repeatable processes/playbooks
• Adapt to new AI workflows as Central evolves its product offerings
• During the first 30 days, learn the product, understand assigned customers, run customer conversations, and configure/test standard workflows
• By 60 days, independently own implementations and diagnose most configuration/integration problems before escalating
• By 90 days, manage a customer book with minimal supervision, proactively identify churn risks, and begin identifying expansion opportunities

Implementation & Customer Success Specialist – AI Agents

• Own the customer journey from contract signing through implementation, launch, and ongoing success.
• Take new customers live by configuring workflows, call forwarding, and integrations.
• Build and improve AI agent behaviors, including prompts and escalation logic.
• Implement new workflows as the product evolves.
• Work with systems like athenahealth and Brightree for integrations, handling authentication and debugging.
• Conduct onboarding calls and regular check-ins with customers to ensure satisfaction.
• Investigate and troubleshoot issues, isolating problems and fixing them when possible.
• Triage engineering issues with detailed context for efficient resolution.
• Protect revenue by identifying churn risks and opportunities for account expansion.
• Document recurring issues and create playbooks for future reference.
• Serve as the primary point of contact for customers and ensure they get maximum value from the solutions.

Implementation, Customer Success Manager – AI Agents

• Own customer relationships end to end, from the signed contract through implementation, launch, ongoing success, renewal, and expansion.
• Take new customers live by configuring workflows, call forwarding, prompts, transfer rules, scheduling, notifications, integrations, and other automation, testing the entire experience yourself.
• Configure AI agents by building and improving prompts, workflows, escalation logic, and other behaviors as the product evolves.
• Implement new workflows as Central expands beyond voice automation into back-office operations.
• Run integrations with various systems, managing API credentials, handling authentication, and working directly with the customer's IT team.
• Engage with customers through onboarding calls, implementation sessions, and troubleshooting interactions, proactively addressing any issues.
• Investigate problems by reproducing issues, checking configurations, and isolating failures before escalating to engineering.
• Triage engineering issues properly, providing necessary context and verifying solutions before closing the loop.
• Protect and grow revenue by identifying churn risks and opportunities for account expansion.
• Transform repetitive implementation challenges into documented playbooks and automation solutions.

• Own customers end to end, from signed contract through implementation, launch, adoption, ongoing success, renewal, and expansion.
• Take new customers live by configuring workflows, call forwarding, prompts, transfer rules, scheduling, notifications, integrations, and other automation.
• Configure AI agents by building and improving prompts, workflows, actions, escalation logic, SMS rules, and knowledge integrations.
• Implement new workflows as Central expands beyond voice and front-desk automation.
• Run integrations with systems like athenahealth, Brightree, Availity, and NexHealth.
• Communicate regularly with customers through onboarding calls, implementation sessions, check-ins, and troubleshooting calls.
• Investigate problems independently, reproducing issues and checking configurations before escalating to engineering.
• Triage engineering issues effectively, providing necessary context and verifying fixes before closing the loop.
• Identify churn risks and opportunities for account growth by understanding customer value and needs.
• Turn recurring implementation problems into documented playbooks and automation improvements.
• By Day 30, take over the customer book and independently configure a complete AI workflow.
• By Day 60, run new implementations from kickoff to go-live with meaningful integrations.
• By Day 90, own accounts with minimal supervision and contribute to documented playbooks.

Implementation and Customer Success Manager – AI Agents

• Take new customers live by setting up call forwarding and building their call flow while testing it end-to-end
• Configure product features including flow builder, prompt builder, transfer settings, and notification rules
• Manage integrations with systems like athenahealth, Brightree, and Availity, ensuring all API keys and credentials are properly set up
• Conduct customer calls daily for onboarding, check-ins, escalations, and proactive interventions
• Triage issues to engineering with detailed reports, verifying fixes and keeping customers informed
• Identify churn risks early and intervene to protect revenue, including addressing past-due invoices
• Document recurring fixes to streamline future processes and enable self-service for customers
• Maintain regular communication with clients to ensure satisfaction and address any concerns promptly

Customer Success Manager – AI Agents

Events

• Research, evaluate, and recommend tradeshows, conferences, and industry events aligned with the ICP and revenue goals
• Own a rolling 12-month event calendar
• Manage relationships with event organizers, vendors, and venues
• Negotiate sponsorships, booth space, speaking slots, and add-ons
• Plan and execute events end to end, including booth design and shipping, swag, collateral, lead capture, AV, catering, hotel blocks, and team travel logistics
• Attend every event in person and serve as the on-site point of contact
• Set up and tear down booths and troubleshoot issues in real time
• Brief attending team members on objectives, talking points, target accounts, and logistics
• Partner with sales to book pre-show meetings, run dinners and customer events, and ensure leads are captured, qualified, and followed up promptly
• Run pre- and post-event email, landing-page, paid-promotion, and social campaigns
• Manage event spend, track costs, forecast, flag risks, and make trade-off decisions
• Define event KPIs and produce post-event reports covering leads, meetings, pipeline, ROI, and improvements

Founding Field and Events Marketer

• Research, evaluate, and recommend tradeshows, conferences, and industry events aligned with the ICP and revenue goals
• Own a rolling 12-month event calendar
• Manage relationships with event organizers, vendors, and venues
• Negotiate sponsorships, booth space, speaking slots, and add-ons
• Plan and execute events end to end, including booth design, shipping, swag, collateral, lead capture, AV, catering, hotel blocks, and travel logistics
• Attend every event in person and serve as the on-site point of contact
• Set up and tear down booths and troubleshoot event issues
• Brief attending team members on objectives, talking points, target accounts, and logistics
• Partner with sales to book pre-show meetings, run dinners and customer events, and ensure leads are captured, qualified, and followed up quickly
• Run pre- and post-event campaigns with marketing
• Manage event spend, forecast costs, track budgets, and make trade-off decisions
• Define event KPIs and produce post-event reports on leads, meetings, pipeline, and ROI

Events Specialist

• Research, evaluate, and recommend tradeshows, conferences, and industry events aligned with the ICP and revenue goals.
• Own a rolling 12-month event calendar.
• Manage event organizers, vendors, and venues; negotiate sponsorships, booth space, speaking slots, and add-ons.
• Plan and execute events end to end, including booth design and shipping, swag, collateral, lead capture, badge scanners, AV, catering, hotel blocks, and team travel logistics.
• Attend every event in person as the on-site point of contact; set up and tear down booths and troubleshoot issues.
• Brief attending team members on objectives, talking points, target accounts, and logistics.
• Partner with sales to book pre-show meetings, run dinners and customer events, capture and qualify leads, and accelerate follow-up.
• Run pre- and post-event campaigns involving email outreach, landing pages, paid promotion, and social media.
• Manage event spend, forecast costs, track budgets, and make trade-off decisions.
• Define event KPIs and produce post-event reports covering leads, meetings, pipeline, ROI, and improvements.

Events Marketing Manager

• Own company events, including industry events, tradeshows, conferences, luncheons, and thought leadership conversations.
• Own digital events such as webinars and podcasts, including hosting and representing the company.
• Research, evaluate, and recommend events aligned with the ideal customer profile and revenue goals.
• Own a rolling 12-month event calendar.
• Manage event organizers, vendors, and venues; negotiate sponsorships, booth space, speaking slots, and add-ons.
• Plan and execute events end to end, including booth design and shipping, swag, collateral, lead capture, badge scanners, AV, catering, hotel blocks, and travel logistics.
• Attend every event in person as the on-site point of contact; set up and tear down booths and troubleshoot issues.
• Brief attending team members on objectives, talking points, target accounts, and logistics.
• Partner with sales to book pre-show meetings, run dinners and customer events, and capture, qualify, and follow up on leads.
• Run pre- and post-event campaigns with marketing, including email outreach, landing pages, paid promotion, and social media.
• Manage the event budget, track costs, forecast, flag risks, and make trade-off decisions.
• Define event KPIs and produce post-event reports covering leads, meetings, pipeline, ROI, and improvement opportunities.
• Collaborate with sales, marketing, and product to turn event activity into meetings, opportunities, and revenue.

Digital & Field Events Marketer

• Research, evaluate, and recommend tradeshows, conferences, and industry events aligned with the ideal customer profile and revenue goals
• Own a rolling 12-month event calendar
• Manage relationships with event organizers, vendors, and venues
• Negotiate sponsorships, booth space, speaking slots, and add-ons
• Plan and execute events end to end, including booth design and shipping, swag, collateral, lead capture, badge scanners, AV, catering, hotel blocks, and travel logistics
• Attend every event in person as the on-site point of contact
• Set up and tear down booths and troubleshoot in real time
• Brief attending team members on objectives, talking points, target accounts, and logistics
• Partner with sales to book pre-show meetings, run dinners and customer events, and capture, qualify, and follow up on leads
• Run pre- and post-event campaigns with marketing, including email outreach, landing pages, paid promotion, and social
• Manage event spend, track costs, forecast accurately, flag risks, and make trade-off decisions
• Define event KPIs and create post-event reports covering leads, meetings, pipeline, ROI, and improvement opportunities

Field & Events Marketer

• Research, evaluate, and recommend tradeshows, conferences, and industry events aligned with the ICP and revenue goals.
• Own a rolling 12-month event calendar.
• Manage relationships with event organizers, vendors, and venues.
• Negotiate sponsorships, booth space, speaking slots, and add-ons.
• Plan and execute events end to end, including booth design and shipping, swag, collateral, lead capture, badge scanners, AV, catering, hotel blocks, and team travel logistics.
• Attend every event in person and serve as the on-site point of contact.
• Set up and tear down booths and troubleshoot issues in real time.
• Brief attending team members on objectives, talking points, target accounts, and logistics.
• Partner with sales to book pre-show meetings, run dinners and customer events, and ensure leads are captured, qualified, and followed up promptly.
• Run pre- and post-event campaigns with marketing, including email outreach, landing pages, paid promotion, and social media.
• Manage event spend, track costs, forecast accurately, flag risks, and make trade-off decisions.
• Define event KPIs and produce post-event reports covering leads, meetings, pipeline, ROI, and improvement opportunities.
• Partner closely with sales, marketing, and product to convert event activity into meetings, opportunities, and revenue.

• Research, evaluate, and recommend tradeshows, conferences, and industry events aligned with the ideal customer profile and revenue goals.
• Own a rolling 12-month event calendar.
• Manage event organizers, vendors, and venues, including negotiating sponsorships, booth space, speaking slots, and add-ons.
• Plan and execute events end to end, including booth design and shipping, swag, collateral, lead capture, badge scanners, AV, catering, hotel blocks, and team travel logistics.
• Attend every event in person as the on-site point of contact; set up and tear down booths and troubleshoot issues.
• Brief attending team members on objectives, talking points, target accounts, and logistics.
• Partner with sales to book pre-show meetings, run dinners and customer events, and ensure leads are captured, qualified, and followed up promptly.
• Coordinate pre- and post-event email outreach, landing pages, paid promotion, and social campaigns.
• Manage event spend, track costs, forecast accurately, flag risks, and make trade-off decisions.
• Define event KPIs and produce post-event reports covering leads, meetings, pipeline, ROI, results, and improvements.

Procurement

• Find and identify high-quality short-form video creators, mostly US-focused, across TikTok, Instagram Reels, and YouTube Shorts using targeted keywords and hashtags
• Assess creators based on content quality, brand safety, platform compliance, and volume
• Pass qualified creator profiles to the Licensing Specialist
• Remove hashtags from headlines and fix typos
• Select proper thumbnails and ensure a good content mix in the internal CMS
• Coordinate conference vendors and merchandise occasionally
• Assist with quarterly creator performance reports

Customer Success, Account Manager – AI Agents

Implementation & Customer Success Manager – AI Agents

Implementation & Customer Success Specialist – AI Agents

Implementation, Customer Success Manager – AI Agents

Implementation & Customer Success Manager – AI Agents

Implementation and Customer Success Manager – AI Agents

Customer Success Manager – AI Agents

Founding Field and Events Marketer

Events Specialist

Events Marketing Manager

Digital & Field Events Marketer

Field & Events Marketer

Field & Events Marketer

Field & Events Marketer

Creator Sourcing and Content Assistant