Customer Support jobs in Germany

Explore 111 matching jobs.

Zello

Sales & Customer Support Specialist, EMEA

Zello

Posted: 10/19/2026
AndroidiOS
batterium

Customer Service, Part-Time (35 Hours/Week)

batterium

Posted: 10/19/2026
fair parken GmbH

IT Helpdesk Support Specialist – m/f/d

fair parken GmbH

Posted: 10/19/2026
Bavarian Nordic

Senior Customer Service Coordinator, DACH & RoW

Bavarian Nordic

Posted: 10/19/2026
Miske & Loeck Assekuranz Makler GmbH

Customer Service Specialist – Property Management Clients, Property Insurance, Internal Sales

Miske & Loeck Assekuranz Makler GmbH

Posted: 10/18/2026
OneQrew

IT Customer Support Specialist – Service & Support

OneQrew

Posted: 10/18/2026
FunnelCockpit

Customer Support

FunnelCockpit

Posted: 10/18/2026
apocollect

Customer Support Specialist – Software Support, Customer Service

apocollect

Posted: 10/15/2026
heycare (former heynanny)

Customer Support Manager – m/f/d

heycare (former heynanny)

Posted: 10/15/2026
MAI Group

AI Consultant – Customer Experience

MAI Group

Posted: 10/15/2026
EWR AG

Customer Service Specialist

EWR AG

Posted: 10/15/2026

Medewerker Customer Service

REDSUN GmbH

Posted: 10/15/2026
Constellium

Technical Customer Service Group Manager

Constellium

Posted: 10/14/2026
homewise GmbH

Customer Support Specialist

homewise GmbH

Posted: 10/14/2026
bedrop 🐝

Customer Care Specialist

bedrop 🐝

Posted: 10/14/2026
DB

Customer Service and Sales Advisor, Part-Time

DB

Posted: 10/14/2026
Deutsche Bank

Customer Service and Sales Adviser – Part-Time

Deutsche Bank

Posted: 10/14/2026
OrderYOYO

Customer Service Advisor

OrderYOYO

Posted: 10/13/2026
TutorSpace

Customer Support / Customer Success

TutorSpace

Posted: 10/12/2026
hey contact heroes GmbH

Customer Service Team Leader

hey contact heroes GmbH

Posted: 10/12/2026
TypeScript
Zello

Sales & Customer Support Specialist, EMEA

Zello
Posted 10/19/2026full-timeMunich • GermanyJuniorMid-LevelWebsite
Apply

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and sales within the SaaS industry, with a strong focus on troubleshooting Android and iOS devices. Proficient in using HubSpot for managing customer interactions and maintaining accurate records.

Highest-signal resume keywords
Customer Support ExperienceSaaS Sales SkillsFluent English CommunicationHubSpot ProficiencyTechnical Troubleshooting

Tech Stack

Tools & technologies
AndroidiOS

About the role

Key responsibilities & impact
  • Respond to inbound inquiries, demo requests, and trial sign-ups across EMEA and APAC
  • Qualify leads and close SMB deals and plan upgrades
  • Run demos and onboarding calls in English
  • Work the HubSpot support queue and troubleshoot account, channel, and device issues across Android, iOS, rugged handsets, and PTT accessories
  • Escalate unresolved issues to Tier 2 and Engineering with clear reproduction steps
  • Maintain accurate contacts, deals, and tickets in HubSpot
  • Identify expansion opportunities and hand them to Account Executives
  • Create help content and macros for recurring questions
  • Feed customer feedback back to Product
  • Report to the Sales Leader EMEA and collaborate with Account Executives, Support, and Customer Success teams

Requirements

What you’ll need
  • 2+ years in a role combining selling and supporting customers, such as inside sales, SaaS support, or customer success
  • Fluent spoken and written English
  • Another language is a plus
  • Based in Munich, or ready to be
  • Hands-on troubleshooting of Android and iOS devices, two-way radios or rugged handsets, Wi-Fi, LTE, and Bluetooth issues
  • Experience with HubSpot or a comparable CRM and ticketing tool
  • Ability to explain technical concepts in plain language to non-technical users
  • Ability to follow through with customers
  • Ability to raise problems early and share learnings

Benefits

Comp & perks
  • Competitive pay
  • Equity with significant upside
  • Flexible schedules
  • Time off
  • Sabbatical after every five years of service
  • Ping-pong table
  • Free snacks in the break room

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Troubleshooting Android DevicesTroubleshooting iOS DevicesSaaS SupportLead QualificationSales ClosingOnboarding CallsHelp Content CreationTechnical Concept ExplanationAccount ManagementExpansion Opportunity Identification
Soft Skills
Customer Follow-ThroughProblem RaisingCollaborationClear CommunicationFeedback Sharing
Tools & Technologies
HubSpotCRM SoftwareTicketing ToolsWi-FiLTEBluetoothRugged HandsetsTwo-Way Radios
Industry Keywords
EMEAAPACInside SalesCustomer SuccessDemo RequestsTrial Sign-UpsSales LeaderAccount Executives